Global Learning for Operational Leaders
Classroom
16 sessions
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Online / Live
16 sessions
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Introduction
Course overview
Outsourcing can reduce costs and access expertise, but only if contracts and relationships are managed well. Many outsourcing arrangements fail through unclear scope, weak governance or poor transition.
This Aractech course covers outsourcing decisions, contract structures, transition and transformation, service levels and governance, pricing and benchmarking, change management, relationship management and exit. Participants develop an outsourcing governance framework.
What you will achieve
Learning objectives
- Assess outsourcing decisions and risks
- Structure outsourcing contracts
- Manage transition into outsourced services
- Govern services and service levels
- Manage pricing, change and benchmarking
- Plan exit and re-procurement
Who should attend
Target audience
- Vendor and outsourcing managers
- Contract managers
- Procurement professionals
- Shared services leaders
- IT and operations managers
- Finance managers
Methodology
Learning approach
- Case studies
- Governance design workshops
- Contract reviews
- Group discussions
- Planning
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Outsourcing Decisions
- Reasons for outsourcing
- Risks
- Sourcing models
- Coffee break
- Sourcing models (continued)
- Business case
- Exercise: Outsourcing assessment
Day 2
Contract Structure
- Scope
- Pricing models
- Service levels
- Coffee break
- Service levels (continued)
- Key terms
- Workshop: Contract structure
Day 3
Transition
- Transition planning
- People transfer
- Knowledge transfer
- Coffee break
- Knowledge transfer (continued)
- Risk management
- Case study: Transition failure
Day 4
Governance
- Governance model
- Reporting
- Change control
- Coffee break
- Change control (continued)
- Benchmarking
- Exercise: Governance framework
Day 5
Relationships and Exit
- Relationship management
- Disputes
- Exit planning
- Coffee break
- Exit planning (continued)
- Re-procurement
- Capstone: Outsourcing governance plan
FAQ
Frequently asked questions
What does Outsourcing Contracts Management (CON-010) cover?
This course covers Contracts Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Vendor and outsourcing managers, Contract managers, Procurement professionals
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Istanbul, Vienna, Rome, Amsterdam, Cape Town, Geneva.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
Send quick request
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Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Outsourcing Contracts Management to your business address.