Global Learning for Operational Leaders
Classroom
17 sessions
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Online / Live
17 sessions
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Introduction
Course overview
Clear and well-written HR policies and procedures are essential for ensuring consistency, compliance, fairness, and efficient people management. Strong documentation helps organizations reduce risk, guide employee behavior, support managers, and improve HR service delivery. This course provides participants with practical tools to write effective HR policies, develop usable procedures, simplify language, and align documentation with digital HR systems.
What you will achieve
Learning objectives
- Understand the purpose and value of HR policies and procedures
- Differentiate between policies, procedures, and processes
- Develop compliant and practical HR policy documents
- Write clear procedures that support operational consistency
- Improve writing style, clarity, and professional language
- Use templates and formats effectively
- Align policies with HRMS and automation systems
- Establish review and update processes for HR documents
Who should attend
Target audience
- HR Professionals
- HR Managers
- HR Operations Staff
- Policy Writers
- Compliance Officers
- Administrative Managers
- Anyone responsible for HR documentation and governance
- Target Competencies
Methodology
Learning approach
- This course uses an interactive and practical approach through presentations, writing workshops, case studies, group discussions, document reviews, practical exercises, and real workplace examples.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Foundations of HR Policies and Procedures
- Purpose and importance of HR policies and procedures
- Characteristics of effective HR documentation
- Differences between policies, procedures, and processes
- Links between policy frameworks and daily operations
- Coffee break
- Links between policy frameworks and daily operations (continued)
- Employment law, labor regulations, and compliance considerations
- Examples of effective HR documentation in practice
Day 2
Developing HR Policies
- Step-by-step approach to creating HR policies
- Essential sections and structure of a policy document
- Identifying policy needs and priorities
- Using templates and standard formats effectively
- Coffee break
- Using templates and standard formats effectively (continued)
- Key considerations when drafting HR policies
- Activity: Build a draft outline for a selected HR policy
Day 3
Designing HR Procedures
- Creating standard operating procedures for HR activities
- Aligning procedures with approved policies
- Using flowcharts, diagrams, and tables for clarity
- Mapping employee and manager responsibilities
- Coffee break
- Mapping employee and manager responsibilities (continued)
- Testing procedures for practicality and usability
- Activity: Draft procedures for a selected HR process
Day 4
Writing Techniques for HR Documents
- Principles of objective and professional writing
- Structuring paragraphs, sentences, and content flow
- Using clear, positive, and specific language
- Coffee break
- Using clear, positive, and specific language (continued)
- Simplifying complex wording and removing ambiguity
- Grammar essentials and active verb usage
- Activity: Edit and improve sample HR documents
Day 5
HRMS Integration and Continuous Improvement
- Introduction to HR Management Systems (HRMS)
- Linking policies and procedures with automated workflows
- Overview of platforms such as Oracle and SAP
- Coffee break
- Overview of platforms such as Oracle and SAP (continued)
- Best practices for implementation and communication
- Importance of regular reviews and version control
- Lessons learned and best practices for sustainable governance
FAQ
Frequently asked questions
What does Writing HR Policies and Procedures (HRT-060) cover?
This course covers Human Resources and Training through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
HR Professionals, HR Managers, HR Operations Staff
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include London, Istanbul, Kuala lumpur, Amsterdam, Geneva, Barcelona, Frankfurt, Munich.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
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