Global Learning for Operational Leaders
Introduction
Course overview
Warranties and guarantees protect buyers when products, equipment, systems or works fail to perform as promised. They can be worth substantial sums, yet many organisations lose their benefit because warranty periods expire unnoticed, conditions are breached, claims are poorly documented or responsibilities between suppliers are unclear.
This Warranty and Guarantee Management training course provides a structured approach to obtaining, recording and enforcing warranties and guarantees. Participants learn about express and implied warranties, manufacturer and contractor warranties, collateral warranties, performance guarantees, warranty conditions and exclusions, warranty registers, claim procedures and supplier management, as well as the supplier's perspective on managing warranty liabilities.
The course is relevant to procurement, facilities, asset, engineering and contract professionals.