Global Learning for Operational Leaders
Professional training course
The Efficient and Highly Productive Administrator
Organizations are experiencing rapid changes, creating several challenges for modern administrators. The outline covers Administrators' Challenges of the 21st century, The Productivity Equation, Administrators' Soft Skil...
- 5 daysClassroom or online
- 14Upcoming dates
- 6Cities
- €1,978Fees from
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Organizations are experiencing rapid changes, creating several challenges for modern administrators. Most notably is the need for administrators to absorb more workload and improve output quality. This course will equip you with precise strategies which will lift your productivity and efficiency to new levels. It will also develop your behavioral competencies, which will help you gain the needed relations. Finally, this course will provide you with highly required technical competencies skills.
What you will achieve
Learning objectives
- List the administrators' challenges in the 21st century and ways for proactively overcoming them
- Combine the efficiency and effectiveness concepts for higher productivity
- Develop technical competencies to enable professional advancement
- Apply the soft skills required to stand out from the crowd
- Use professional business writing techniques in internal and external communication
Who should attend
Target audience
- Administrators, office managers, personal assistants, and any general staff member wishing to improve their skills and challenge themselves to excel in their mission at the office.
Methodology
Learning approach
- This course uses a combination of interactive activities, group, and individual exercises, role plays, and discussions. It also uses tools to assess personal talents and areas of improvement and will help participants devise improvement plans accordingly. Participants will develop strategies to overcome real-life scenarios and be given a chance to challenge and defend their findings.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Administrators' Challenges of the 21st century
- Being a talent
- The changes in the psychological contract
- Seeing through obstacles
- Adaptability and change
- Coffee break
- Adaptability and change (continued)
- Gaining credibility
- Taking the initiative
- Embracing a positive attitude
- Customer relations
Day 2
The Productivity Equation
- Productivity definition
- Effectiveness versus efficiency
- Signs of inefficiencies at your office
- Coffee break
- Signs of inefficiencies at your office (continued)
- Simplification of work processes
- Best practices to be more productive
Day 3
Administrators' Soft Skills
- Self-leadership
- Personal SWOT analysis
- Reactive versus proactive
- Effective communication:
- Types of communication
- Communication barriers
- Listening skills
- Coffee break
- Listening skills (continued)
- Time management:
- Time wasters
- Setting priorities
- Solving office problems (and turning them into opportunities)
- Types of problems
- Problem-solving techniques
- Working as a team
Day 4
Technical Competencies of the Modern Administrator
- Criteria for an effective administrator
- The meaning of competency
- Core competencies versus technical competencies
- An administrator’s technical competencies:
- Coffee break
- An administrator’s technical competencies: (continued)
- Task planning
- Organizing work and meetings
- Information management
- Utilization of office technologies
Day 5
Efficient Business Writing Skills
- Definition of business writing
- Setting emails, letters, and memos in context
- Applying modern writing techniques
- Coffee break
- Applying modern writing techniques (continued)
- Responding to different email/memo scenarios
- Promoting clarity in writing and avoiding any miscommunication
Course FAQs
Questions about this course
What participants and training managers usually ask before booking The Efficient and Highly Productive Administrator. Can't find your answer?
What does The Efficient and Highly Productive Administrator cover?
This course covers Administration and Secretarial through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Administrators, office managers, personal assistants, and any general staff member wishing to improve their skills and challenge themselves to excel in their mission at the office.
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Rome, Amsterdam, Istanbul, London, Vienna.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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