Global Learning for Operational Leaders
Classroom
15 sessions
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Online / Live
15 sessions
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Introduction
Course overview
Organizations are experiencing rapid changes, creating several challenges for modern administrators. Most notably is the need for administrators to absorb more workload and improve output quality. This course will equip you with precise strategies which will lift your productivity and efficiency to new levels. It will also develop your behavioral competencies, which will help you gain the needed relations. Finally, this course will provide you with highly required technical competencies skills.
What you will achieve
Learning objectives
- List the administrators' challenges in the 21st century and ways for proactively overcoming them
- Combine the efficiency and effectiveness concepts for higher productivity
- Develop technical competencies to enable professional advancement
- Apply the soft skills required to stand out from the crowd
- Use professional business writing techniques in internal and external communication
Who should attend
Target audience
- Administrators, office managers, personal assistants, and any general staff member wishing to improve their skills and challenge themselves to excel in their mission at the office.
- Target Competencies
- Self-management
- Effective communication
- Time management
- Problem solving
- Teamwork
- Organizing
Methodology
Learning approach
- This course uses a combination of interactive activities, group, and individual exercises, role plays, and discussions. It also uses tools to assess personal talents and areas of improvement and will help participants devise improvement plans accordingly. Participants will develop strategies to overcome real-life scenarios and be given a chance to challenge and defend their findings.
Course content
Course outline and key learning areas
Module 1
Administrators' Challenges of the 21st century
- Being a talent
- The changes in the psychological contract
- Seeing through obstacles
- Adaptability and change
- Gaining credibility
- Taking the initiative
- Embracing a positive attitude
- Customer relations
Module 2
The Productivity Equation
- Productivity definition
- Effectiveness versus efficiency
- Signs of inefficiencies at your office
- Simplification of work processes
- Best practices to be more productive
Module 3
Administrators' Soft Skills
- Self-leadership
- Personal SWOT analysis
- Reactive versus proactive
- Effective communication:
- Types of communication
- Communication barriers
- Listening skills
- Time management:
- Time wasters
- Setting priorities
Module 4
Technical Competencies of the Modern Administrator
- Criteria for an effective administrator
- The meaning of competency
- Core competencies versus technical competencies
- An administrator’s technical competencies:
- Task planning
- Organizing work and meetings
- Information management
- Utilization of office technologies
Module 5
Efficient Business Writing Skills
- Definition of business writing
- Setting emails, letters, and memos in context
- Applying modern writing techniques
- Responding to different email/memo scenarios
- Promoting clarity in writing and avoiding any miscommunication
FAQ
Frequently asked questions
What does The Efficient and Highly Productive Administrator cover?
This course covers Administration and Secretarial through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 12 - 16 October 2026, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
Administrators, office managers, personal assistants, and any general staff member wishing to improve their skills and challenge themselves to excel in their mission at the office., Target Competencies, Self-management
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Current classroom venues include Vienna, Barcelona, Rome, Amsterdam, Istanbul, London.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 accredited training hours.
Quick request
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Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for The Efficient and Highly Productive Administrator to your business address.