Global Learning for Operational Leaders
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Medical secretaries and healthcare administrators keep clinics and hospitals running smoothly, managing appointments, records, correspondence and patient communication.
This Aractech course covers healthcare settings, medical terminology, patient records and confidentiality, appointment scheduling, medical correspondence, insurance and billing basics, patient communication and healthcare IT systems. Participants practise realistic administrative scenarios.
What you will achieve
Learning objectives
- Understand healthcare settings and roles
- Use basic medical terminology
- Manage patient records confidentially
- Schedule appointments efficiently
- Prepare medical correspondence
- Communicate effectively with patients
Who should attend
Target audience
- Medical secretaries
- Healthcare administrators
- Clinic receptionists
- Hospital administrative staff
- Practice managers
- Health insurance administrators
Methodology
Learning approach
- Practical exercises
- Terminology practice
- Role plays
- Case scenarios
- Group discussions
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Healthcare Settings
- Healthcare structures
- Roles
- Patient pathways
- Coffee break
- Patient pathways (continued)
- Professional standards
- Exercise: Pathway mapping
Day 2
Medical Terminology
- Word roots
- Body systems
- Common abbreviations
- Coffee break
- Common abbreviations (continued)
- Accuracy
- Exercise: Terminology practice
Day 3
Records and Confidentiality
- Patient records
- Data protection
- Consent
- Coffee break
- Consent (continued)
- Access requests
- Case study: Records breach
Day 4
Appointments and Correspondence
- Scheduling
- Referrals
- Letters
- Coffee break
- Letters (continued)
- Billing basics
- Lab: Correspondence
Day 5
Patient Communication
- Empathy
- Difficult conversations
- Accessibility
- Coffee break
- Accessibility (continued)
- Healthcare IT
- Capstone: Clinic administration scenario
FAQ
Frequently asked questions
What does Medical Secretary and Healthcare Administration (AS-019) cover?
This course covers Administration and Secretarial through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Medical secretaries, Healthcare administrators, Clinic receptionists
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Rome, Munich, Istanbul, London, Barcelona, Geneva.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
Send quick request
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Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Medical Secretary and Healthcare Administration to your business address.