Global Learning for Operational Leaders
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Assistants and administrators have access to sensitive information about people, strategy and finances. Mishandling it can cause legal, financial and reputational damage.
This Aractech course covers confidentiality principles, information classification, data protection, secure handling of documents and emails, information security basics, social engineering awareness, records retention and responding to breaches. Participants assess real handling practices.
What you will achieve
Learning objectives
- Understand confidentiality obligations
- Classify and label information
- Handle personal data lawfully
- Secure documents, emails and devices
- Recognise social engineering attempts
- Respond correctly to information incidents
Who should attend
Target audience
- Executive assistants
- Secretaries
- Administrative staff
- Office managers
- HR administrators
- Board support staff
Methodology
Learning approach
- Scenario discussions
- Practical exercises
- Case studies
- Quizzes
- Group discussions
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Confidentiality Principles
- Why confidentiality matters
- Legal and ethical duties
- Types of sensitive information
- Coffee break
- Types of sensitive information (continued)
- Consequences
- Exercise: Information inventory
Day 2
Classification and Data Protection
- Classification schemes
- Labelling
- Personal data
- Coffee break
- Personal data (continued)
- Data protection basics
- Workshop: Classification exercise
Day 3
Secure Handling
- Documents and printing
- Email security
- Devices
- Coffee break
- Devices (continued)
- Meetings and conversations
- Exercise: Handling checklist
Day 4
Threats
- Social engineering
- Phishing
- Impersonation
- Coffee break
- Impersonation (continued)
- Insider risk
- Case study: CEO fraud attempt
Day 5
Records and Incidents
- Retention
- Disposal
- Incident reporting
- Coffee break
- Incident reporting (continued)
- Lessons learned
- Capstone: Information handling plan
FAQ
Frequently asked questions
What does Confidentiality and Information Handling for Assistants (AS-021) cover?
This course covers Administration and Secretarial through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Executive assistants, Secretaries, Administrative staff
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Vienna, Barcelona, Rome, Geneva, Madrid, London, Istanbul, Cape Town, Dubai.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
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Choose an available date and venue, add your participants, and we will email a formal quotation for Confidentiality and Information Handling for Assistants to your business address.