Global Learning for Operational Leaders
Classroom
15 sessions
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Online / Live
15 sessions
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Introduction
Course overview
Administrative roles often involve competing demands, interruptions and tight deadlines. Without effective coping strategies, stress can affect health, performance and job satisfaction.
This Aractech course covers understanding stress, identifying personal stressors, time and workload management, assertiveness and boundaries, handling difficult people, resilience techniques, wellbeing habits and seeking support. Participants build a personal resilience plan.
What you will achieve
Learning objectives
- Understand stress and its effects
- Identify personal and workplace stressors
- Manage workload and priorities
- Set boundaries assertively
- Handle difficult people calmly
- Build resilience and wellbeing habits
Who should attend
Target audience
- Administrative professionals
- Secretaries and assistants
- Office staff
- Customer-facing support staff
- Coordinators
- Team assistants
Methodology
Learning approach
- Interactive sessions
- Self-assessments
- Practical techniques
- Role plays
- Personal planning
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Understanding Stress
- What stress is
- Signs and effects
- Personal stressors
- Coffee break
- Personal stressors (continued)
- Workplace factors
- Exercise: Stress self-assessment
Day 2
Workload and Time
- Prioritisation
- Interruptions
- Planning
- Coffee break
- Planning (continued)
- Saying no
- Workshop: Workload plan
Day 3
Assertiveness and Boundaries
- Assertive communication
- Boundaries
- Managing expectations
- Coffee break
- Managing expectations (continued)
- Requests
- Role play: Assertive response
Day 4
Difficult People
- Staying calm
- De-escalation
- Emotional regulation
- Coffee break
- Emotional regulation (continued)
- Recovery
- Role play: Difficult caller
Day 5
Resilience and Wellbeing
- Resilience techniques
- Healthy habits
- Support networks
- Coffee break
- Support networks (continued)
- Mindfulness
- Capstone: Personal resilience plan
FAQ
Frequently asked questions
What does Stress Management for Administrative Professionals (AS-022) cover?
This course covers Administration and Secretarial through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 16 - 20 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Administrative professionals, Secretaries and assistants, Office staff
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Amsterdam, Paris, Munich, Geneva, Kuala lumpur, London, Barcelona.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
Send quick request
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Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Stress Management for Administrative Professionals to your business address.