Global Learning for Operational Leaders
Professional training course
The Certified HR Administrator
HR administrators and officers are constantly requested to expand their existing knowledge and skill set. The outline covers The HR administrator in organizations, Human resources and communication, Interviewing techniques...
- 5 daysClassroom or online
- 14Upcoming dates
- 6Cities
- €1,625Fees from
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
HR administrators and officers are constantly requested to expand their existing knowledge and skill set. This course has been developed to provide participants with both technical and behavioral knowledge required for HR administrators. The focus is on the role of HR administrators within organizations, communication skills required (both verbal and written), HR reporting, legal documentation and employee policies. In addition the course provides an extensive body of knowledge on the competencies required for successful HR administrators.
What you will achieve
Learning objectives
- Identify the role of HR administrators within the HR structure of their organization
- List and develop competencies required for successful HR administrators
- Apply the main principles of business and report writing
- Produce written human resources correspondence and sample HR reports
- Determine legal documents required to collect and maintain for employees.
- Create their organization’s employee handbook
Who should attend
Target audience
- HR administrators and officers who wish to develop their knowledge and improve their HR administration skills.
Methodology
Learning approach
- To provide a more practical element to the course, participants are required to develop an employee handbook and an organization structure using computers provided during the course. In addition, a live demo of an HR system will be provided in order to highlight major features and develop a system's business requirements.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
The HR administrator in organizations
- Major roles and responsibilities of HR administrators
- A look at the HR administrator’s job description
- The HR administrator’s position within the HR department
- Professional qualifications as a competitive advantage
- Competencies of successful administrators
- Coffee break
- Competencies of successful administrators (continued)
- Technical competencies
- Behavioral competencies
- Assessing and developing your competencies
- The evolving role of the HR administrator
- Certifications for administrators
Day 2
Human resources and communication
- Definition of communication
- Communication in HR
- Characteristics of an effective HR communicator
- Coffee break
- Characteristics of an effective HR communicator (continued)
- Questioning techniques
- Listening and empathy
Day 3
Interviewing techniques & HR business communication and HR reports
- Interviewing techniques
- The STAR technique
- The FACT technique
- The probing technique
- The leading technique
- Coffee break
- The leading technique (continued)
- Basics of public speaking
- HR business communication and HR reports
- Basics of business writing
- Writing HR reports
- Common mistakes in writing HR correspondence and reports
- Examples of HR correspondence and reports
Day 4
HR measurements and reporting
- Research terms and techniques
- Frequently used HR metrics
- Calculating HR metrics
- Recruitment metrics
- Coffee break
- Recruitment metrics (continued)
- Retention metrics
- Compensation and Benefits metrics
- Training and development metrics
Day 5
Employee documentation and record keeping
- Purpose and objective of record keeping
- Employee files: legal documents to maintain
- Developing an orientation package: documents to provide to new hires
- Policies, procedures and work rules
- Developing an organization’s employee handbook
- Coffee break
- Developing an organization’s employee handbook (continued)
- Purpose of the handbook
- Sections of the handbook
- the process of developing handbook
- Workshop: draft of employee handbook
Course FAQs
Questions about this course
What participants and training managers usually ask before booking The Certified HR Administrator. Can't find your answer?
What does The Certified HR Administrator cover?
This course covers Administration and Secretarial through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
HR administrators and officers who wish to develop their knowledge and improve their HR administration skills.
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Frankfurt, Rome, Vienna, Barcelona, Cape Town, Paris.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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