Global Learning for Operational Leaders
Course HRT-046
Professional Skills for Human Resources Management
Human Resources professionals need more than technical knowledge to succeed. Strong communication, leadership, problem-solving, relationship... The outline covers Professional Role of HR Management, Communication and Rel...
- 5 daysClassroom or online
- 14Upcoming dates
- 6Cities
- €1,845Fees from
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Human Resources professionals need more than technical knowledge to succeed. Strong communication, leadership, problem-solving, relationship management, and decision-making skills are essential for supporting employees and driving organizational success. This course helps participants strengthen the professional skills required to perform effectively and build credibility as HR leaders.
What you will achieve
Learning objectives
- Strengthen professional HR communication skills
- Improve problem-solving and decision-making abilities
- Build confidence in handling employee matters
- Enhance relationship management across departments
- Develop leadership and influence skills
- Improve time management and organization skills
- Handle conflict professionally and effectively
- Build a professional HR mindset and presence
Who should attend
Target audience
- HR Professionals
- HR Officers
- HR Managers
- Recruitment Staff
- Employee Relations Officers
- Supervisors with HR responsibilities
- Anyone working in Human Resources
Methodology
Learning approach
- This course uses an interactive and practical approach through presentations, case studies, group discussions, role plays, workplace scenarios, self-assessments, and practical exercises.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Professional Role of HR Management
- Modern role of HR professionals
- Building credibility and trust
- Ethical behavior in HR practice
- Coffee break
- Ethical behavior in HR practice (continued)
- Professional image and conduct
- Understanding internal customer needs
- Key challenges facing HR teams
Day 2
Communication and Relationship Skills
- Effective verbal communication
- Professional written communication
- Active listening techniques
- Building strong workplace relationships
- Coffee break
- Building strong workplace relationships (continued)
- Influencing managers and employees
- Managing difficult conversations
Day 3
Problem Solving and Conflict Management
- Structured problem-solving methods
- Root cause analysis basics
- Handling employee complaints professionally
- Coffee break
- Handling employee complaints professionally (continued)
- Conflict resolution strategies
- Negotiation techniques for HR professionals
- Making fair and balanced decisions
Day 4
Leadership and Personal Effectiveness
- Leadership styles for HR managers
- Taking initiative and ownership
- Time management and prioritization
- Managing pressure and deadlines
- Coffee break
- Managing pressure and deadlines (continued)
- Building resilience and confidence
- Coaching and supporting others
Day 5
Strategic Contribution of HR Professionals
- Thinking strategically in HR roles
- Supporting change initiatives
- Using data for better decisions
- Continuous improvement in HR services
- Coffee break
- Continuous improvement in HR services (continued)
- Personal development planning for HR careers
- Final workshop: Build your HR professional growth plan
Course FAQs
Questions about this course
What participants and training managers usually ask before booking Professional Skills for Human Resources Management. Can't find your answer?
What does Professional Skills for Human Resources Management (HRT-046) cover?
This course covers Human Resources and Training through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
HR Professionals, HR Officers, HR Managers
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Paris, Barcelona, Kuala lumpur, Dubai, London, Munich.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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