Global Learning for Operational Leaders
Introduction
Course overview
Policies and procedures translate laws, regulations, strategy and risk appetite into clear expectations for behaviour and decision making. Yet many organisations struggle with outdated, inconsistent or duplicated policies that staff cannot find or understand, creating compliance gaps and confusion.
This Policy Management Framework and Governance Documentation training course shows how to build a coherent, well-governed system for policies, procedures, standards and delegations. Participants learn how to design a policy hierarchy, set ownership and approval rules, write clear and usable documents, manage review cycles and version control, communicate and attest policies, and monitor compliance.
The course also covers related governance documents such as charters, terms of reference and delegations of authority, helping participants build a documentation framework that supports accountability and effective governance.