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Course AGRC-063

Know Your Customer and Customer Due Diligence

Knowing who your customers are, who ultimately owns or controls them and what activity to expect from them is the founda... The outline covers Foundations of Customer Due Diligence, Identification and Verification, Benef...

  • 5 daysClassroom or online
  • 49Upcoming dates
  • 12Cities
  • €1,825Fees from

Choose your format and date

  • 5 days
  • 09:00–14:00
  • Certificate of attendance

Classroom sessions

  1. 7–11 Dec 2026

    Barcelona

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  2. 14–18 Dec 2026

    Frankfurt

    €2,175 + VAT
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  3. 21–25 Dec 2026

    London

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  4. 4–8 Jan 2027

    Geneva

    €3,315 + VAT
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  5. 11–15 Jan 2027

    London

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  6. 18–22 Jan 2027

    Barcelona

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  7. 25–29 Jan 2027

    Frankfurt

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  8. 1–5 Feb 2027

    Frankfurt

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  9. 8–12 Feb 2027

    Istanbul

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  10. 15–19 Feb 2027

    London

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  11. 22–26 Feb 2027

    Barcelona

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  12. 1–5 Mar 2027

    Barcelona

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  13. 8–12 Mar 2027

    Frankfurt

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  14. 15–19 Mar 2027

    Kuala Lumpur

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  15. 22–26 Mar 2027

    London

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  16. 5–9 Apr 2027

    London

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  17. 12–16 Apr 2027

    Barcelona

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  18. 19–23 Apr 2027

    Frankfurt

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  19. 26–30 Apr 2027

    Madrid

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  20. 3–7 May 2027

    Munich

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  21. 10–14 May 2027

    London

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  22. 17–21 May 2027

    Barcelona

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  23. 24–28 May 2027

    Frankfurt

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  24. 7–11 Jun 2027

    Barcelona

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  25. 14–18 Jun 2027

    Frankfurt

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  26. 21–25 Jun 2027

    London

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  27. 5–9 Jul 2027

    Barcelona

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  28. 12–16 Jul 2027

    Frankfurt

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  29. 19–23 Jul 2027

    Rome

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  30. 26–30 Jul 2027

    London

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  31. 2–6 Aug 2027

    London

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  32. 9–13 Aug 2027

    Barcelona

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  33. 16–20 Aug 2027

    Frankfurt

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  34. 23–27 Aug 2027

    Vienna

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  35. 6–10 Sep 2027

    Barcelona

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  36. 13–17 Sep 2027

    Frankfurt

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  37. 20–24 Sep 2027

    London

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  38. 4–8 Oct 2027

    Frankfurt

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  39. 11–15 Oct 2027

    Cape Town

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  40. 18–22 Oct 2027

    London

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  41. 25–29 Oct 2027

    Barcelona

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  42. 1–5 Nov 2027

    Barcelona

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  43. 8–12 Nov 2027

    Frankfurt

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  44. 15–19 Nov 2027

    Dubai

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  45. 22–26 Nov 2027

    London

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  46. 6–10 Dec 2027

    London

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  47. 13–17 Dec 2027

    Barcelona

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  48. 20–24 Dec 2027

    Frankfurt

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  49. 27–31 Dec 2027

    Geneva

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Online / Live sessions

  1. 7–11 Dec 2026

    Live virtual classroom

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  2. 14–18 Dec 2026

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  3. 21–25 Dec 2026

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  4. 4–8 Jan 2027

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  5. 11–15 Jan 2027

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  6. 18–22 Jan 2027

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  7. 25–29 Jan 2027

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  8. 1–5 Feb 2027

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  9. 8–12 Feb 2027

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  10. 15–19 Feb 2027

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  11. 22–26 Feb 2027

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  12. 1–5 Mar 2027

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  13. 8–12 Mar 2027

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  14. 15–19 Mar 2027

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  15. 22–26 Mar 2027

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  16. 5–9 Apr 2027

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  17. 12–16 Apr 2027

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  18. 19–23 Apr 2027

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  19. 26–30 Apr 2027

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  20. 3–7 May 2027

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  21. 10–14 May 2027

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  22. 17–21 May 2027

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  23. 24–28 May 2027

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  24. 7–11 Jun 2027

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  25. 14–18 Jun 2027

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  26. 21–25 Jun 2027

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  27. 5–9 Jul 2027

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  28. 12–16 Jul 2027

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  29. 19–23 Jul 2027

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  30. 26–30 Jul 2027

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  31. 2–6 Aug 2027

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  32. 9–13 Aug 2027

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  33. 16–20 Aug 2027

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  34. 23–27 Aug 2027

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  35. 6–10 Sep 2027

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  36. 13–17 Sep 2027

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  37. 20–24 Sep 2027

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  38. 4–8 Oct 2027

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  39. 11–15 Oct 2027

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  40. 18–22 Oct 2027

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  41. 25–29 Oct 2027

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  42. 1–5 Nov 2027

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  43. 8–12 Nov 2027

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  44. 15–19 Nov 2027

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  45. 22–26 Nov 2027

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  46. 6–10 Dec 2027

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  47. 13–17 Dec 2027

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  48. 20–24 Dec 2027

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  49. 27–31 Dec 2027

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Introduction

Course overview

Knowing who your customers are, who ultimately owns or controls them and what activity to expect from them is the foundation of financial crime prevention. Weak customer due diligence allows criminals to launder money, finance terrorism, evade sanctions and commit fraud, and has led to some of the largest regulatory penalties in recent years.

This Know Your Customer and Customer Due Diligence training course provides a thorough, practical understanding of risk-based customer due diligence. Participants learn how to identify and verify individuals and legal entities, establish beneficial ownership, assess customer risk, apply simplified and enhanced due diligence, handle politically exposed persons and maintain due diligence through ongoing monitoring and periodic review.

The course is relevant to banks, payment providers, insurers, investment firms and the many non-financial businesses that now have customer due diligence obligations.

View full course outline

What you will achieve

Learning objectives

  • Explain the purpose of customer due diligence in financial crime prevention
  • Describe international standards and typical regulatory requirements in overview
  • Identify and verify individual and corporate customers
  • Establish and verify beneficial ownership and control
  • Assess customer risk using a structured model
  • Apply enhanced due diligence to high-risk customers including PEPs
  • Maintain due diligence through ongoing monitoring and reviews
  • Recognise red flags and escalate suspicions appropriately

Who should attend

Target audience

  • Know your customer analysts and onboarding teams
  • Anti-money laundering and compliance officers
  • Relationship managers and front office staff
  • Operations and client services professionals
  • Internal auditors reviewing financial crime controls
  • Staff in regulated non-financial businesses

Methodology

Learning approach

  • The course is case-driven. Participants review sample customer files, analyse corporate ownership charts, risk-rate customers, perform enhanced due diligence on high-risk profiles and identify red flags. Group discussions explore practical challenges such as complex structures and incomplete information.

Complete course outline

Five focused days of learning and application

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Day 1

Foundations of Customer Due Diligence

  1. Money laundering, terrorist financing and the role of KYC
  2. International standards and typical regulatory requirements
  3. The risk-based approach to customer due diligence
  4. Customer due diligence across the customer life cycle
  5. Coffee break
  6. Customer due diligence across the customer life cycle (continued)
  7. Consequences of weak KYC controls with enforcement examples
  8. Roles of front office, operations and compliance
  9. Quiz: recognising KYC obligations in scenarios

Day 2

Identification and Verification

  1. Identifying and verifying individual customers
  2. Reliable documents, data and electronic verification
  3. Remote and digital onboarding controls
  4. Identifying corporate customers, trusts and partnerships
  5. Coffee break
  6. Identifying corporate customers, trusts and partnerships (continued)
  7. Verifying directors, signatories and authorised persons
  8. Purpose and intended nature of the relationship
  9. Exercise: reviewing individual and corporate files

Day 3

Beneficial Ownership and Risk Assessment

  1. Beneficial ownership concepts and thresholds
  2. Unravelling complex ownership and control structures
  3. Using registers and independent sources
  4. Customer risk factors: product, geography, channel and activity
  5. Coffee break
  6. Building and applying a customer risk rating model
  7. Simplified due diligence and when it applies
  8. Exercise: analysing an ownership chart and risk rating

Day 4

Enhanced Due Diligence

  1. Triggers for enhanced due diligence
  2. Politically exposed persons and their associates
  3. Source of wealth and source of funds verification
  4. High-risk countries and correspondent relationships
  5. Coffee break
  6. High-risk countries and correspondent relationships (continued)
  7. Senior management approval and documentation
  8. Adverse media and open source research
  9. Exercise: enhanced due diligence on a high-risk customer

Day 5

Ongoing Monitoring and Quality Assurance

  1. Periodic review frequency based on risk
  2. Event-driven reviews and trigger events
  3. Linking KYC with transaction monitoring
  4. Red flags and escalation of suspicious activity
  5. Coffee break
  6. Red flags and escalation of suspicious activity (continued)
  7. Exiting relationships and record keeping
  8. Quality assurance and testing of KYC files
  9. Personal action plan for strengthening customer due diligence

Ready to book?

Know Your Customer and Customer Due Diligence

Next session: 7 - 11 December 2026, Barcelona

Course FAQs

Questions about this course

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What does Know Your Customer and Customer Due Diligence (AGRC-063) cover?

This course covers Auditing and Governance Risk and Compliance through a structured five-day outline focused on practical application, discussion, and implementation planning.

When is the next available session?

The next scheduled session starts on 21 - 25 December 2026. See the course schedules section for the available dates and delivery formats.

Who should attend this course?

Know your customer analysts and onboarding teams, Anti-money laundering and compliance officers, Relationship managers and front office staff

Is bilingual course delivery available?

Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.

How can I register for a session?

Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.

Is this course available online as well as classroom-based?

Check the course schedules section for currently published classroom and Online / Live sessions.

Where are classroom sessions delivered?

Current classroom venues include London, Barcelona, Frankfurt, Geneva, Istanbul, Kuala lumpur, Madrid, Munich, Rome, Vienna, Cape Town, Dubai.

How long is the training programme?

The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).