Global Learning for Operational Leaders
Course HRT-066
Managing Employee Performance, Behaviour & Attitudes
Employee performance and workplace behavior significantly influence organizational success and productivity. The outline covers Understanding Human Behaviour and Emotional Intelligence, Performance Improvement and Employ...
Classroom
0 sessionsOnline / Live
0 sessionsIntroduction
Course overview
Why Attend
Employee performance and workplace behavior significantly influence organizational success and productivity. This course provides participants with practical approaches to understanding employee attitudes, improving performance management processes, strengthening communication, and addressing workplace challenges effectively while supporting employee growth and development.
Course Methodology
The course combines interactive presentations, case studies, practical exercises, role plays, group discussions, self-assessment activities, and workplace simulations to ensure effective application of concepts and techniques.
Course Objectives
By the end of this course, participants will be able to:
- Understand behavioral and psychological factors affecting workplace performance
- Apply effective performance management techniques
- Improve communication and feedback skills
- Support employee development and talent management initiatives
- Conduct effective performance appraisal discussions
- Address challenging behaviors and workplace conflicts professionally
- Develop practical strategies for improving organizational performance
Target Audience
- HR professionals
- Managers and supervisors
- Team leaders
- Employee relations specialists
- Learning and development professionals
- Performance management practitioners
- Professionals responsible for employee development and engagement
Target Competencies
- Performance management
- Emotional intelligence
- Coaching and feedback skills
- Talent management
- Communication skills
- Conflict management
- Employee development
- Leadership effectiveness
What you will achieve
Learning objectives
- Understand behavioral and psychological factors affecting workplace performance
- Apply effective performance management techniques
- Improve communication and feedback skills
- Support employee development and talent management initiatives
- Conduct effective performance appraisal discussions
- Address challenging behaviors and workplace conflicts professionally
- Develop practical strategies for improving organizational performance
Who should attend
Target audience
- HR professionals
- Managers and supervisors
- Team leaders
- Employee relations specialists
- Learning and development professionals
- Performance management practitioners
- Professionals responsible for employee development and engagement
- Target Competencies
Methodology
Learning approach
- The course combines interactive presentations, case studies, practical exercises, role plays, group discussions, self-assessment activities, and workplace simulations to ensure effective application of concepts and techniques.
Course content
Five focused days of learning and application
Day 1
Understanding Human Behaviour and Emotional Intelligence
- Exploring psychological factors that influence workplace behavior
- Understanding self-awareness and interpersonal awareness concepts
- Examining how beliefs and attitudes influence performance and behavior
- Identifying different personality characteristics and working styles
- Understanding emotional intelligence and its impact on workplace relationships
- Developing self-awareness and stronger interpersonal effectiveness
Day 2
Performance Improvement and Employee Development
- Understanding the principles of employee performance management
- Identifying causes of declining performance and workplace barriers
- Applying structured approaches to performance discussions
- Strengthening communication skills for performance-related conversations
- Applying positive reinforcement techniques to encourage performance improvement
- Developing practical approaches to performance improvement planning
Day 3
Talent Management and Workforce Performance
- Understanding talent management concepts and organizational value
- Reviewing employee sourcing and workforce planning approaches
- Exploring resource planning concepts and workforce flexibility strategies
- Understanding workforce structures and changing organizational needs
- Differentiating succession planning and talent development approaches
- Developing strategies for sustaining workforce capability and performance
Day 4
Performance Feedback and Appraisal Effectiveness
- Understanding the principles of effective performance evaluation processes
- Managing performance discussions within diverse workplace environments
- Recognizing common appraisal challenges and reducing evaluation errors
- Structuring productive and effective performance review meetings
- Applying emotional intelligence principles when delivering feedback
- Strengthening employee engagement through constructive discussions
Day 5
Managing Difficult Behaviors and Workplace Relationships
- Supporting career development and employee growth opportunities
- Understanding and managing challenging workplace behaviors
- Identifying behavioral communication styles and response approaches
- Managing difficult conversations and workplace interactions effectively
- Handling emotionally charged situations professionally
- Developing a personal action plan for continuous management improvement
FAQ
Frequently asked questions
What does Managing Employee Performance, Behaviour & Attitudes (HRT-066) cover?
This course covers Human Resources and Training through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on Schedule on request, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
HR professionals, Managers and supervisors, Team leaders
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Classroom venues are confirmed in the schedule panel for each published session.
Still Have Questions?
Contact the academy team for course details, delivery options, and delegate guidance.
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