Global Learning for Operational Leaders
Classroom
15 sessions
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Online / Live
15 sessions
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Introduction
Course overview
Why should an organisation pay attention to developing good Labour and Employee Relations ?
Events in the most well-run of organisations can leave employees experiencing feelings of unfairness, alienation, demotivation and frustration.
However, with positive employee relations and channels for expressing and dealing with problems, an organisation can ensure that by addressing the employees or group’s complaint quickly and fairly and at the lowest level possible within the organisation, a positive outcome is assured, and issues are not escalated.
This Labour Relations training course looks at the role of managers, unions and employee representatives, and how they can nurture trust-based relationships within the organisation and generate a positive work culture which improves the overall productivity and output of a business, as well as benefiting the employee’s personal well-being even when conflict arises.
What you will achieve
Learning objectives
- Understand the Strategic Nature of Employee Relations
- The Role of Unions and other Employee Representatives
- Recognise the importance of Employee Engagement
- Develop Performance Management that Delivers
- Understand mediation, Bargaining and Collective Agreements
- How to Investigate and Handle Grievances, Settlements and Arbitration
Who should attend
Target audience
- This Labour Relations training course is suitable to a wide range of professionals but will greatly benefit:
- Managers new to a unionised work environment
- Front-line supervisors and team leaders responsible for creating positive working relationships with unionised workers
- HR supervisors and Labour Relations Leaders overseeing skilled trades professionals
- HR specialists responsible for Employee Relations, Negotiating and Mediating
- HR Administrators
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
The Importance of Effective Employee Relations
- Why Workplace Relations Matter
- Industrial and Employee Relations – Differences and Similarities
- Features of the Unionised Workplace – What Role Do Unions Play?
- Building Culture in a Unionised Environment
- Coffee break
- Building Culture in a Unionised Environment (continued)
- Defining Acceptable Norms and Mores
- Collective Agreements and Terminology
Day 2
Interests, Rights and Power
- Interests – Motivation, Engagement, Trust
- Rights – Establishing Boundaries, Rights and Obligations
- Power – Discipline, Accountability and Boundary Enforcement
- Coffee break
- Power – Discipline, Accountability and Boundary Enforcement (continued)
- Bargained Rights vs. Residual Rights
- Making and Enforcing Rules
- Organisational Policies and Procedures
Day 3
Performance Management
- Creating a Performance Based Culture
- Setting Expectations and Performance Standards
- Responsibilities of the Union and Management
- Coffee break
- Responsibilities of the Union and Management (continued)
- Discipline, Grievances and Investigations
- Coaching and Assistance to Improve Performance
- Managing Absenteeism
Day 4
Dispute Resolution - Handling Industrial Action
- Nature of Conflict
- Types of Industrial Action
- Mediation and Conciliation
- Coffee break
- Mediation and Conciliation (continued)
- Negotiating
- Management Responses
- Rights to Dismiss and Discipline
Day 5
Alternatives to Unions
- Importance of the Employee Voice
- Joint Consultative Committees
- Employee Representatives
- Coffee break
- Employee Representatives (continued)
- Forums and Quality Circles
- Partnerships
- Role of Legislation
FAQ
Frequently asked questions
What does Labour Relations (HRT-023) cover?
This course covers Human Resources and Training through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 19 - 23 October 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
This Labour Relations training course is suitable to a wide range of professionals but will greatly benefit:, Managers new to a unionised work environment, Front-line supervisors and team leaders responsible for creating positive working relationships with unionised workers
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Paris, Frankfurt, Dubai, Amsterdam, Geneva, Istanbul, Vienna, Cape Town.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
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