Global Learning for Operational Leaders
Course HRT-063
Job Proficiency and Performance
Organizations achieve better results when employees have the right skills, clear expectations, and continuous support to... The outline covers Foundations of Performance Management, Adult Learning and Capability Developm...
- 5 daysClassroom or online
- 17Upcoming dates
- 8Cities
- €1,925Fees from
Classroom
17 sessions
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Online / Live
17 sessions
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Introduction
Course overview
Organizations achieve better results when employees have the right skills, clear expectations, and continuous support to perform at their best. Job proficiency and performance management help improve productivity, strengthen accountability, and develop employee capability. This course provides participants with practical tools to manage performance, build competence, coach employees, and create a culture of continuous improvement.
What you will achieve
Learning objectives
- Understand modern performance management principles
- Define performance standards and job proficiency requirements
- Apply adult learning concepts to workplace development
- Design effective training and capability-building plans
- Conduct professional appraisals and performance reviews
- Use coaching and feedback to improve results
- Manage underperformance constructively
- Build high-performance workplace cultures
Who should attend
Target audience
- HR Professionals
- Managers and Supervisors
- Team Leaders
- Learning and Development Staff
- Performance Management Officers
- Department Heads
- Anyone responsible for employee performance and capability development
Methodology
Learning approach
- This course uses an interactive and practical approach through presentations, case studies, role plays, group discussions, coaching exercises, practical templates, and real workplace examples.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Foundations of Performance Management
- Definition and purpose of performance management
- Four core stages: planning, monitoring, development, and reward
- Factors that support successful performance systems
- Coffee break
- Factors that support successful performance systems (continued)
- Setting behavioural and performance standards
- Defining what good performance looks like
- Introduction to competency frameworks and KSAB models
Day 2
Adult Learning and Capability Development
- Adult learning principles and learning preferences
- Conscious Competence Model and learning stages
- Unconscious incompetence to unconscious competence journey
- Linear learning versus loop learning approaches
- Coffee break
- Linear learning versus loop learning approaches (continued)
- Coaching and feedback for workplace learning
- Johari Window for self-awareness and growth
- Training cycle: needs analysis, design, delivery, and evaluation
Day 3
Training and Skill Mastery
- Importance of continuous improvement for proficiency
- Difference between training and long-term development
- Designing learning programs that change behaviour
- Coffee break
- Designing learning programs that change behaviour (continued)
- Effective knowledge transfer methods
- Pre-training and post-training evaluations
- Measuring training impact and return on investment
Day 4
Managing and Appraising Performance at Work
- Purpose and structure of performance appraisal systems
- Conducting meaningful annual performance reviews
- Collecting behavioural and performance evidence
- Coffee break
- Collecting behavioural and performance evidence (continued)
- Setting quantitative and qualitative SMART objectives
- Performance measurement and monitoring techniques
- Managing poor performance and disciplinary considerations
Day 5
Improving Job Performance
- Structured conversations to address performance gaps
- Ask versus Tell coaching approaches
- Designing effective coaching sessions
- Coffee break
- Designing effective coaching sessions (continued)
- Delivering motivational and developmental feedback
- Recognising and rewarding strong performance
- Identifying and correcting underperformance
- Final action planning for sustained improvement
Course FAQs
Questions about this course
What participants and training managers usually ask before booking Job Proficiency and Performance. Can't find your answer?
What does Job Proficiency and Performance (HRT-063) cover?
This course covers Human Resources and Training through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
HR Professionals, Managers and Supervisors, Team Leaders
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Munich, Amsterdam, London, Istanbul, Kuala lumpur, Frankfurt, Geneva, Barcelona.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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