Global Learning for Operational Leaders
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Much audit and investigative evidence comes from interviews. Skilled interviewers gather accurate, complete information and detect inconsistencies while maintaining fairness and professionalism.
This Aractech course covers interview planning, rapport building, questioning techniques, active listening, non-verbal communication, handling difficult interviewees, admission-seeking interviews, documentation and legal considerations. Participants practise interviews in realistic scenarios.
The course suits auditors, compliance officers and investigators.
What you will achieve
Learning objectives
- Plan audit and investigative interviews
- Build rapport and set the right tone
- Use effective questioning techniques
- Listen actively and observe behaviour
- Handle difficult or evasive interviewees
- Document interviews accurately and lawfully
Who should attend
Target audience
- Internal auditors
- Fraud investigators
- Compliance officers
- HR investigators
- Security professionals
- Quality auditors
Methodology
Learning approach
- Skills sessions
- Recorded interview practice
- Role plays
- Feedback
- Case studies
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Interview Fundamentals
- Role of interviews
- Types of interviews
- Legal and ethical considerations
- Interviewer mindset
- Coffee break
- Interviewer mindset (continued)
- Preparation
- Exercise: Interview planning
Day 2
Rapport and Questioning
- Building rapport
- Open and closed questions
- Funnel technique
- Coffee break
- Funnel technique (continued)
- Clarifying
- Summarising
- Practice: Questioning drills
Day 3
Listening and Behaviour
- Active listening
- Non-verbal cues
- Myths of deception detection
- Consistency analysis
- Coffee break
- Consistency analysis (continued)
- Note-taking
- Role play: Fact-finding interview
Day 4
Difficult Interviews
- Evasive interviewees
- Emotional reactions
- Admission-seeking interviews
- Representatives present
- Coffee break
- Representatives present (continued)
- Remote interviews
- Role play: Difficult interview
Day 5
Documentation
- Interview records
- Statements
- Evidence value
- Coffee break
- Evidence value (continued)
- Follow-up
- Review
- Capstone: Full interview assessment
FAQ
Frequently asked questions
What does Interviewing Skills for Auditors and Investigators (AGRC-040) cover?
This course covers Auditing and Governance Risk and Compliance through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 2 - 6 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Internal auditors, Fraud investigators, Compliance officers
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include London, Amsterdam, Istanbul, Geneva, Munich, Barcelona, Rome, Cape Town.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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