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Course CON-021

Framework Agreements and Call-Off Contract Management

Framework agreements allow organisations to establish terms with one or more suppliers for repeated purchases of goods,... The outline covers Understanding Framework Agreements, Designing and Establishing a Framework, Aw...

  • 5 daysClassroom or online
  • 49Upcoming dates
  • 12Cities
  • €2,175Fees from

Choose your format and date

  • 5 days
  • 09:00–14:00
  • Certificate of attendance

Classroom sessions

  1. 7–11 Dec 2026

    London

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  2. 14–18 Dec 2026

    Barcelona

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  3. 21–25 Dec 2026

    Frankfurt

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  4. 4–8 Jan 2027

    London

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  5. 11–15 Jan 2027

    Barcelona

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  6. 18–22 Jan 2027

    Frankfurt

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  7. 25–29 Jan 2027

    Istanbul

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  8. 1–5 Feb 2027

    Kuala Lumpur

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  9. 8–12 Feb 2027

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  10. 15–19 Feb 2027

    Barcelona

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  11. 22–26 Feb 2027

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  12. 1–5 Mar 2027

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  13. 8–12 Mar 2027

    Madrid

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  14. 15–19 Mar 2027

    London

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  15. 22–26 Mar 2027

    Barcelona

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  16. 5–9 Apr 2027

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  17. 12–16 Apr 2027

    Frankfurt

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  18. 19–23 Apr 2027

    Munich

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  19. 26–30 Apr 2027

    London

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  20. 3–7 May 2027

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  21. 10–14 May 2027

    Barcelona

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  22. 17–21 May 2027

    Frankfurt

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  23. 24–28 May 2027

    Paris

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  24. 7–11 Jun 2027

    London

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  25. 14–18 Jun 2027

    Barcelona

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  26. 21–25 Jun 2027

    Frankfurt

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  27. 5–9 Jul 2027

    Frankfurt

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  28. 12–16 Jul 2027

    Vienna

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  29. 19–23 Jul 2027

    London

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  30. 26–30 Jul 2027

    Barcelona

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  31. 2–6 Aug 2027

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  32. 9–13 Aug 2027

    Frankfurt

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  33. 16–20 Aug 2027

    Amsterdam

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  34. 23–27 Aug 2027

    London

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  35. 6–10 Sep 2027

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  36. 13–17 Sep 2027

    Barcelona

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  37. 20–24 Sep 2027

    Frankfurt

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  38. 4–8 Oct 2027

    Dubai

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  39. 11–15 Oct 2027

    London

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  40. 18–22 Oct 2027

    Barcelona

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  41. 25–29 Oct 2027

    Frankfurt

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  42. 1–5 Nov 2027

    Frankfurt

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  43. 8–12 Nov 2027

    Geneva

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  44. 15–19 Nov 2027

    London

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  45. 22–26 Nov 2027

    Barcelona

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  46. 6–10 Dec 2027

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  47. 13–17 Dec 2027

    Frankfurt

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  48. 20–24 Dec 2027

    Istanbul

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  49. 27–31 Dec 2027

    London

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Online / Live sessions

  1. 7–11 Dec 2026

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  2. 14–18 Dec 2026

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  3. 21–25 Dec 2026

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  4. 4–8 Jan 2027

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  5. 11–15 Jan 2027

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  6. 18–22 Jan 2027

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  7. 25–29 Jan 2027

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  8. 1–5 Feb 2027

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  9. 8–12 Feb 2027

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  10. 15–19 Feb 2027

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  11. 22–26 Feb 2027

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  12. 1–5 Mar 2027

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  13. 8–12 Mar 2027

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  14. 15–19 Mar 2027

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  15. 22–26 Mar 2027

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  16. 5–9 Apr 2027

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  17. 12–16 Apr 2027

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  18. 19–23 Apr 2027

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  19. 26–30 Apr 2027

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  20. 3–7 May 2027

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  21. 10–14 May 2027

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  22. 17–21 May 2027

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  23. 24–28 May 2027

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  24. 7–11 Jun 2027

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  25. 14–18 Jun 2027

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  26. 21–25 Jun 2027

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  27. 5–9 Jul 2027

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  28. 12–16 Jul 2027

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  29. 19–23 Jul 2027

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  30. 26–30 Jul 2027

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  31. 2–6 Aug 2027

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  32. 9–13 Aug 2027

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  33. 16–20 Aug 2027

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  34. 23–27 Aug 2027

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  35. 6–10 Sep 2027

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  36. 13–17 Sep 2027

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  37. 20–24 Sep 2027

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  38. 4–8 Oct 2027

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  39. 11–15 Oct 2027

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  40. 18–22 Oct 2027

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  41. 25–29 Oct 2027

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  42. 1–5 Nov 2027

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  43. 8–12 Nov 2027

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  44. 15–19 Nov 2027

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  45. 22–26 Nov 2027

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  46. 6–10 Dec 2027

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  47. 13–17 Dec 2027

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  48. 20–24 Dec 2027

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  49. 27–31 Dec 2027

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Introduction

Course overview

Framework agreements allow organisations to establish terms with one or more suppliers for repeated purchases of goods, services or works, and then place individual call-off orders as needs arise. Used well, they reduce procurement time, secure better prices and build strong supplier relationships. Used poorly, they lead to non-compliant awards, uncontrolled spending and frustrated users.

This Framework Agreements and Call-Off Contract Management training course explains how to design, establish and manage frameworks effectively. Participants learn about single and multi-supplier frameworks, direct award and mini-competition procedures, pricing mechanisms, call-off terms, performance management, spend control and framework renewal, with particular attention to public procurement compliance.

The course is relevant to both buyers managing frameworks and suppliers delivering work under them.

View full course outline

What you will achieve

Learning objectives

  • Explain the purpose, benefits and risks of framework agreements
  • Design framework structures, lots and supplier numbers
  • Establish pricing mechanisms and terms for call-offs
  • Apply direct award and mini-competition procedures correctly
  • Draft and manage call-off contracts and orders
  • Monitor supplier performance across the framework
  • Control spending and demonstrate value for money
  • Plan framework extension, renewal or retendering

Who should attend

Target audience

  • Procurement and category managers
  • Contract managers responsible for frameworks
  • Public sector buyers
  • Suppliers and contractors on frameworks
  • Finance and budget holders using frameworks
  • Legal and compliance advisers

Methodology

Learning approach

  • The course uses sample framework agreements, call-off documents and spend data. Participants design a framework structure, run a simulated mini-competition, draft a call-off order, analyse framework performance data and plan a renewal strategy. Case studies highlight common compliance pitfalls and how to avoid them.

Complete course outline

Five focused days of learning and application

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Day 1

Understanding Framework Agreements

  1. What framework agreements are and how they work
  2. Benefits for buyers, suppliers and end users
  3. Risks of poorly designed or poorly managed frameworks
  4. Public procurement rules on frameworks in overview
  5. Coffee break
  6. Public procurement rules on frameworks in overview (continued)
  7. Frameworks compared with term contracts and dynamic systems
  8. Examples of successful framework programmes
  9. Exercise: assessing whether a framework is appropriate

Day 2

Designing and Establishing a Framework

  1. Defining scope, lots and expected demand
  2. Single-supplier and multi-supplier frameworks
  3. Selection and award criteria for framework suppliers
  4. Duration, capacity and maximum value considerations
  5. Coffee break
  6. Duration, capacity and maximum value considerations (continued)
  7. Pricing schedules, rates and price adjustment
  8. Framework terms and call-off terms structure
  9. Workshop: designing a framework structure

Day 3

Awarding Call-Offs

  1. Direct award procedures and objective criteria
  2. Running mini-competitions efficiently and fairly
  3. Call-off evaluation and award documentation
  4. Drafting call-off orders and specifications
  5. Coffee break
  6. Drafting call-off orders and specifications (continued)
  7. Managing user access and ordering authority
  8. Avoiding common compliance errors in call-offs
  9. Simulation: running a mini-competition

Day 4

Managing Performance and Spend

  1. Key performance indicators across the framework
  2. Supplier reviews and performance scorecards
  3. Managing poor performance and remedies
  4. Monitoring spend against expected value
  5. Coffee break
  6. Monitoring spend against expected value (continued)
  7. Demonstrating savings and value for money
  8. Managing price reviews and rate changes
  9. Exercise: analysing framework performance data

Day 5

Supplier Perspective and Renewal

  1. Winning work as a framework supplier
  2. Managing relationships with multiple users
  3. Lessons learned during the framework term
  4. Planning extension, renewal or retendering
  5. Coffee break
  6. Planning extension, renewal or retendering (continued)
  7. Transition between old and new frameworks
  8. Governance and reporting of framework programmes
  9. Personal action plan for framework management

Ready to book?

Framework Agreements and Call-Off Contract Management

Next session: 7 - 11 December 2026, London

Course FAQs

Questions about this course

What participants and training managers usually ask before booking Framework Agreements and Call-Off Contract Management. Can't find your answer?

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What does Framework Agreements and Call-Off Contract Management (CON-021) cover?

This course covers Contracts Management through a structured five-day outline focused on practical application, discussion, and implementation planning.

When is the next available session?

The next scheduled session starts on 7 - 11 December 2026. See the course schedules section for the available dates and delivery formats.

Who should attend this course?

Procurement and category managers, Contract managers responsible for frameworks, Public sector buyers

Is bilingual course delivery available?

Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.

How can I register for a session?

Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.

Is this course available online as well as classroom-based?

Check the course schedules section for currently published classroom and Online / Live sessions.

Where are classroom sessions delivered?

Current classroom venues include London, Barcelona, Frankfurt, Istanbul, Kuala lumpur, Madrid, Munich, Paris, Vienna, Amsterdam, Dubai, Geneva.

How long is the training programme?

The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).