Global Learning for Operational Leaders
Classroom
17 sessions
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Online / Live
17 sessions
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Introduction
Course overview
Performance reviews are essential for improving employee performance, aligning goals, increasing engagement, and supporting career development. When managed effectively, appraisal systems create clarity, accountability, and stronger communication between managers and employees. This course provides participants with practical tools to design fair appraisal systems, conduct professional review meetings, use KPIs effectively, and deliver constructive feedback with confidence.
What you will achieve
Learning objectives
- Understand the purpose and value of performance reviews
- Apply effective appraisal methods and frameworks
- Design fair and practical appraisal systems
- Use KPIs and objectives in performance evaluation
- Handle difficult review conversations professionally
- Improve feedback skills using emotional intelligence
- Address common appraisal errors and bias
- Build action plans for employee improvement and growth
Who should attend
Target audience
- HR Professionals
- Managers and Supervisors
- Team Leaders
- Department Heads
- Performance Management Staff
- Business Owners
- Anyone responsible for employee appraisals and reviews
- Target Competencies
Methodology
Learning approach
- This course uses an interactive and practical approach through presentations, case studies, group discussions, role plays, performance review simulations, practical exercises, and real workplace examples.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Foundations of Performance Appraisal and Management
- Introduction to performance appraisal systems
- Importance of performance reviews in organizations
- Common appraisal methods and assessment techniques
- Coffee break
- Common appraisal methods and assessment techniques (continued)
- Ethics and fairness in performance evaluation
- Performance management cycle and annual review purpose
- Understanding organizational appraisal processes
Day 2
Designing an Effective Appraisal System
- Difference between formal and informal review systems
- Who should conduct performance reviews and why
- Building clear appraisal policies and guidelines
- Coffee break
- Building clear appraisal policies and guidelines (continued)
- Steps for creating and implementing formal appraisal systems
- Aligning appraisals with business objectives
- Ensuring consistency across departments
Day 3
Modern Appraisal Methods
- Management by Objectives (MBO) principles
- Behaviourally Anchored Rating Scale (BARS) overview
- Behaviour Observation Scale (BOS) overview
- Coffee break
- Behaviour Observation Scale (BOS) overview (continued)
- Choosing the right appraisal approach
- Reducing bias and rating errors
- Solving common performance review challenges
Day 4
KPIs and Performance Assessment
- Identifying key indicators for performance measurement
- Effective ways to assess performance challenges
- Reviewing and improving appraisal systems
- Performance reviews in multicultural environments
- Coffee break
- Performance reviews in multicultural environments (continued)
- Linking KPIs to strategic goals
- Developing personal action plans for improvement
Day 5
Conducting the Performance Review Interview
- Handling common mistakes and difficult situations
- Preparing and planning for review meetings
- Practical tips for successful appraisal interviews
- Coffee break
- Practical tips for successful appraisal interviews (continued)
- Using emotional intelligence during feedback discussions
- Role plays and live appraisal interview practice
- Course review and question & answer session
FAQ
Frequently asked questions
What does Effective Performance Review (HRT-052) cover?
This course covers Human Resources and Training through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
HR Professionals, Managers and Supervisors, Team Leaders
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include London, Barcelona, Istanbul, Amsterdam, Munich, Geneva, Kuala lumpur, Madrid.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
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Choose an available date and venue, add your participants, and we will email a formal quotation for Effective Performance Review to your business address.