Global Learning for Operational Leaders
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Diversity and inclusion have positively permeated the world of business. As the world moves ahead, the workplace will evolve — not just in terms of technological revolution, but also in terms of the composition of the workforce.
The benefits of diversity and inclusion have evolved from that of compliance, to that of strategy that can be leveraged upon.
This is evidenced by High Performing Organizations that champion diversity and inclusivity and are concurrently rewarded by the ethical growth of their employer value proposition (EVP).
The critical importance placed on workplace diversity and inclusion primarily results from the recognition that improved diversity can result in increased creativity and innovation, which increases performance.
This definitive training course, 'Diversity & Inclusion in the Workplace' builds the business case and establishes the key process to define a diverse and inclusive workplace via global benchmarks and best practices.
What you will achieve
Learning objectives
- Become an inclusive catalyst that drives change within the workplace
- Develop a comprehensive strategy to implement Diversity and Inclusivity
- Develop practical strategies to enhance a balanced and harmonious workplace
- Develop positive and inclusive behaviors and language
- Develop a sustainable Action Plan to ensure continued success
Who should attend
Target audience
- This Diversity & Inclusion in the Workplace training course is applicable to any person actively involved or considering developing a structured and comprehensive approach to implementing the Diversity Initiative via clear identification of business need, strategic process, culture analysis, behavioural change and sustainability. This Intermediate level course will greatly benefit those who are focused on developing the business case for this critical resolve for the sustained growth and success of the organization.
- Diversity Managers
- Human Resource Directors
- Human Resource Employee Relations Professionals
- Employee Engagement Professionals
- Business Owners
- Supervisors
- Any other individual who plays a contributing role within the culture of their organization
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Building the Foundation of Diversity and Inclusion
- Understand what Diversity and Inclusion (D&I) are and why they are critical to mission accomplishment
- Diversity and Globalization
- Benefits of Diversity
- Coffee break
- Benefits of Diversity (continued)
- The Business Case for D&I
- Assessing Organizational Gaps in meeting D&I goals
- Costs and Challenges of Diversity
Day 2
The Diversity Strategy
- Planning for Success
- Defining the D&I Strategy
- The Key Steps of the D&I Strategic Process
- Coffee break
- The Key Steps of the D&I Strategic Process (continued)
- Measurement and Evaluation
- Evolution and Integration
Day 3
Impact of Behaviours and Language
- Explore unconscious biases and how behaviors are manifested from these preferences
- Understand the Language of diversity to be more inclusive with communication and behaviors
- Define inclusive and non-inclusive language
- Activating workplace scenarios to develop judgment around the appropriate language used to improve the workplace environment
- Coffee break
- Activating workplace scenarios to develop judgment around the appropriate language used to improve the workplace environment (continued)
- Resolving Conflict in a Diverse Workforce
- Communicating Across the Generation Gaps
Day 4
Creating a Culture of Inclusion
- Organizational Culture and Context
- Defining and Creating a Culture of Inclusion
- Aspects of Organizational Change – Policies, Individual and Managerial
- Coffee break
- Aspects of Organizational Change – Policies, Individual and Managerial (continued)
- Individual Attitudes/Behaviors
- Managerial Skills and Practices
- Policies and Procedures to Promote Diversity
Day 5
Sustaining Diversity
- Assessing ‘What’s Next’?
- Sustainability of the Diversity Initiative
- Measurements and Monitoring
- Coffee break
- Measurements and Monitoring (continued)
- Inclusive Mentoring and Coaching
- Action Planning for Results
- Key Summary and Review
FAQ
Frequently asked questions
What does Diversity & Inclusion in the Workplace (HRT-027) cover?
This course covers Human Resources and Training through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 16 - 20 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
This Diversity & Inclusion in the Workplace training course is applicable to any person actively involved or considering developing a structured and comprehensive approach to implementing the Diversity Initiative via clear identification of business need, strategic process, culture analysis, behavioural change and sustainability. This Intermediate level course will greatly benefit those who are focused on developing the business case for this critical resolve for the sustained growth and success of the organization., Diversity Managers, Human Resource Directors
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Dubai, Cape Town, Amsterdam, London, Istanbul, Munich, Paris, Frankfurt, Kuala lumpur, Rome, Vienna, Geneva, Madrid.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
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