Global Learning for Operational Leaders
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Signing a contract is only the beginning; value is realised through active performance management. Clear KPIs and governance help ensure suppliers deliver what was agreed.
This Aractech course covers contract performance frameworks, selecting KPIs, data collection, performance reviews, managing underperformance, incentives and remedies, supplier relationships and reporting. Participants design a performance management framework.
What you will achieve
Learning objectives
- Design contract performance frameworks
- Select meaningful KPIs
- Collect and validate performance data
- Conduct effective performance reviews
- Manage underperformance and remedies
- Report contract performance
Who should attend
Target audience
- Contract managers
- Vendor managers
- Procurement professionals
- Project managers
- Service owners
- Finance managers
Methodology
Learning approach
- Framework workshops
- KPI exercises
- Case studies
- Review simulations
- Group discussions
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Performance Frameworks
- Why manage performance
- Frameworks
- Contract types
- Coffee break
- Contract types (continued)
- Roles
- Exercise: Current practice review
Day 2
KPIs
- Selecting KPIs
- Targets
- Balanced scorecards
- Coffee break
- Balanced scorecards (continued)
- Data sources
- Workshop: KPI design
Day 3
Reviews
- Review meetings
- Scorecards
- Action plans
- Coffee break
- Action plans (continued)
- Escalation
- Simulation: Performance review
Day 4
Underperformance
- Root causes
- Improvement plans
- Remedies
- Coffee break
- Remedies (continued)
- Termination
- Case study: Supplier failure
Day 5
Reporting and Relationships
- Reporting
- Relationship management
- Continuous improvement
- Coffee break
- Continuous improvement (continued)
- Recognition
- Capstone: Performance framework
FAQ
Frequently asked questions
What does Contract Performance Management and KPIs (CON-016) cover?
This course covers Contracts Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Contract managers, Vendor managers, Procurement professionals
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Munich, Amsterdam, Rome, Istanbul, Vienna, Barcelona, Madrid, Cape Town.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
Send quick request
Send a fast enquiry about this course and the academy team will get back to you.
Get a quotation
Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Contract Performance Management and KPIs to your business address.