Global Learning for Operational Leaders
Introduction
Course overview
Cleaning, security, catering, building maintenance, landscaping, waste management and integrated facilities management contracts keep organisations running every day. Although individually routine, these services are high in volume and visibility, and poor contract management quickly shows in dirty buildings, broken equipment, unhappy occupants and rising costs.
This Contract Management for Facility and Maintenance Services training course provides practical tools for specifying, procuring and managing facility services contracts. Participants learn how to write output specifications, choose between single-service and integrated models, design service levels and key performance indicators, structure payment and incentive mechanisms, manage helpdesks and reactive maintenance, and drive continuous improvement.
The course is designed for both client-side facilities teams and service providers.