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Conflict in the Workplace and Change Management: HR’s Role

Course HRT-076

Conflict in the Workplace and Change Management: HR’s Role

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Course Schedules Course Overview Course Objectives Target Audience Methodology Daily Agenda

Classroom

0 sessions
Schedule on request Classroom sessions will be confirmed by the academy team. Contact us

Online / Live

0 sessions

Introduction

Course overview

Overview

Why Attend

Gain practical strategies to manage and resolve workplace conflict effectively.

Understand the critical role HR plays in facilitating change and maintaining a positive work environment.

Develop skills to support organizational change initiatives while minimizing resistance.

Enhance your ability to foster collaboration and constructive communication.

Equip yourself to handle challenging employee relations scenarios confidently.

Course Methodology

Interactive case studies and group discussions.

Role-playing scenarios to practice conflict resolution.

Expert-led presentations on change management frameworks.

Practical exercises to apply learning to real-world situations.

Peer feedback and collaborative problem-solving sessions.

Course Objectives

Identify sources and types of workplace conflict.

Apply effective conflict resolution techniques.

Understand HR’s responsibilities in managing organizational change.

Develop communication strategies to reduce resistance to change.

Create action plans for supporting employees through transitions.

Target Audience

HR professionals and managers.

Team leaders and supervisors.

Organizational development specialists.

Employee relations officers.

Anyone involved in change management or conflict resolution.

Target Competencies

Conflict analysis and resolution.

Change management planning.

Communication and negotiation skills.

Employee engagement during transitions.

Mediation and facilitation abilities.

View full course outline

What you will achieve

Learning objectives

  • Identify sources and types of workplace conflict.
  • Apply effective conflict resolution techniques.
  • Understand HR’s responsibilities in managing organizational change.
  • Develop communication strategies to reduce resistance to change.
  • Create action plans for supporting employees through transitions.

Who should attend

Target audience

  • HR professionals and managers.
  • Team leaders and supervisors.
  • Organizational development specialists.
  • Employee relations officers.
  • Anyone involved in change management or conflict resolution.
  • Target Competencies
  • Conflict analysis and resolution.
  • Change management planning.

Methodology

Learning approach

  • Interactive case studies and group discussions.
  • Role-playing scenarios to practice conflict resolution.
  • Expert-led presentations on change management frameworks.
  • Practical exercises to apply learning to real-world situations.
  • Peer feedback and collaborative problem-solving sessions.

Complete course outline

Five focused days of learning and application

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Day 1

Understanding Workplace Conflict

  1. Explore common causes and types of conflict in the workplace.
  2. Assess the impact of unresolved conflict on teams and organizations.
  3. Coffee break
  4. Assess the impact of unresolved conflict on teams and organizations. (continued)
  5. Identify early warning signs and escalation patterns.

Day 2

Conflict Resolution Strategies

  1. Apply proven conflict resolution models and techniques.
  2. Practice active listening and effective questioning.
  3. Coffee break
  4. Practice active listening and effective questioning. (continued)
  5. Develop skills for mediating employee disputes.

Day 3

HR’s Role in Change Management

  1. Examine the stages of organizational change and HR’s involvement.
  2. Define key responsibilities for HR during transitions.
  3. Coffee break
  4. Define key responsibilities for HR during transitions. (continued)
  5. Align HR policies with change initiatives.

Day 4

Communication and Engagement During Change

  1. Craft communication plans to support change.
  2. Address employee concerns and reduce resistance.
  3. Coffee break
  4. Address employee concerns and reduce resistance. (continued)
  5. Engage stakeholders through transparent dialogue.

Day 5

Integrating Conflict Management with Change Initiatives

  1. Develop integrated action plans for managing conflict during change.
  2. Evaluate case studies of successful HR interventions.
  3. Coffee break
  4. Evaluate case studies of successful HR interventions. (continued)
  5. Implement mechanisms for ongoing feedback and improvement.

FAQ

Frequently asked questions

What does Conflict in the Workplace and Change Management: HR’s Role (HRT-076) cover?

This course covers Human Resources and Training through a structured five-day outline focused on practical application, discussion, and implementation planning.

When is the next available session?

The course schedule and fee are available on request. Contact Aractech for current availability and a quotation.

Who should attend this course?

HR professionals and managers., Team leaders and supervisors., Organizational development specialists.

Is bilingual course delivery available?

Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.

How can I register for a session?

Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.

Is this course available online as well as classroom-based?

The schedule and fee, including any available delivery options, are available on request. Contact Aractech for details.

Where are classroom sessions delivered?

Classroom venues are confirmed in the schedule panel for each published session.

How long is the training programme?

The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.