Global Learning for Operational Leaders
Classroom
19 sessions
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Online / Live
19 sessions
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Introduction
Course overview
Organizations increasingly recognize the value of coaching and mentoring as powerful tools for improving performance, developing talent, and supporting career growth. This course provides participants with practical coaching and mentoring techniques that enhance employee development, strengthen communication skills, and create a supportive environment for continuous learning and organizational success.
What you will achieve
Learning objectives
- Understand the principles and practices of coaching and mentoring
- Differentiate between coaching, mentoring, and counselling approaches
- Apply communication techniques that support learning and development
- Conduct effective coaching and mentoring sessions
- Support career planning and employee development initiatives
- Manage workplace challenges through coaching techniques
- Develop practical action plans to improve organizational performance
Who should attend
Target audience
- HR professionals
- Managers and supervisors
- Team leaders
- Learning and development specialists
- Coaches and mentors
- Talent management professionals
- Professionals responsible for employee development initiatives
- Target Competencies
Methodology
Learning approach
- The course adopts an interactive and practical approach using presentations, role plays, group discussions, coaching and mentoring simulations, self-assessments, practical exercises, case studies, and workplace scenarios.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Foundations of Coaching and Performance Development
- Understanding different coaching approaches used within workplace environments
- Differentiating between coaching, mentoring, and counselling practices
- Developing essential coaching competencies that improve performance outcomes
- Coffee break
- Developing essential coaching competencies that improve performance outcomes (continued)
- Assessing coaching capabilities and areas for improvement
- Understanding ethical responsibilities and professional standards in coaching relationships
- Exploring structured coaching frameworks and performance improvement models
Day 2
Communication Skills for Effective Coaching and Mentoring
- Understanding communication preferences and interpersonal styles
- Developing active listening skills to improve coaching effectiveness
- Applying structured listening techniques during coaching conversations
- Coffee break
- Applying structured listening techniques during coaching conversations (continued)
- Using questioning techniques to support learning and development
- Understanding verbal and non-verbal communication dynamics
- Practical exercise: Conducting effective coaching discussions and sessions
Day 3
Mentoring Skills and Relationship Development
- Understanding the purpose and value of mentoring within organizations
- Exploring approaches to organizational mentoring programs
- Reviewing commonly used mentoring techniques and practices
- Understanding formal and informal mentoring relationships
- Coffee break
- Understanding formal and informal mentoring relationships (continued)
- Identifying common challenges and improving mentoring effectiveness
- Practical exercise: Conducting structured mentoring sessions
Day 4
Career Development and Learning Principles
- Understanding learning processes and human development concepts
- Exploring workplace learning and development approaches
- Understanding individual learning preferences and development styles
- Coffee break
- Understanding individual learning preferences and development styles (continued)
- Applying best practices for career growth and professional development
- Conducting personal strengths and development assessments
- Linking career planning with talent development initiatives
Day 5
Coaching for Organizational Performance and Sustainability
- Understanding common workplace performance and behavioral challenges
- Exploring employee support and workplace wellbeing approaches
- Managing workplace disagreements and conflict situations effectively
- Applying coaching methods to improve relationships and reduce conflict
- Coffee break
- Applying coaching methods to improve relationships and reduce conflict (continued)
- Evaluating organizational readiness for long-term development initiatives
- Developing personal action plans for continuous growth and workplace application
FAQ
Frequently asked questions
What does Coaching, Mentoring & Career Development for Success (HRT-065) cover?
This course covers Human Resources and Training through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 5 - 9 October 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
HR professionals, Managers and supervisors, Team leaders
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Frankfurt, Kuala lumpur, Amsterdam, London, Munich, Istanbul, Barcelona.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
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Choose an available date and venue, add your participants, and we will email a formal quotation for Coaching, Mentoring & Career Development for Success to your business address.