Global Learning for Operational Leaders
Professional training course
The Certified Executive/PA Masterclass
Executive assistants hold a critical position of influence and must build a robust partnership with the senior managemen... The outline covers Progressive Role of the Executive or Personal Assistant, Emotional Intelligen...
- 5 daysClassroom or online
- 13Upcoming dates
- 7Cities
- €1,625Fees from
Classroom
13 sessions
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Online / Live
13 sessions
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Introduction
Course overview
Executive assistants hold a critical position of influence and must build a robust partnership with the senior management team. This course will enable you to have the right competencies to work in collaboration with your manager. After all, your success will directly affect your manager's success. This course seeks to supplement your current capabilities by adding other highly-needed competencies that will lead to excellence in your position. During this course, you will discover ways to enhance your confidence and forward-thinking ability, allowing you to become a true business partner with the executive team. You will learn and practice powerful emotional intelligence strategies that you can immediately apply in the workplace. Moreover, you will participate in detailed discussions on the importance of building systems and having a systematic thinking approach, leading you to create several systems at the workplace. The next segment of this course discusses how to deal with visitors and internal and external customers professionally and how to make your department and company more customer-friendly. Finally, you will learn how to develop action plans that will enhance your professional image and the image of your department and company.
What you will achieve
Learning objectives
- Perform the role of modern personal assistants and acquire fundamental practices to support stakeholders
- Apply emotional intelligence to foster excellent business relationships both laterally and vertically
- Harness modern communication concepts and strategies to facilitate workflow
- Use the main functions of management to build and maintain different organizing systems that will lead to increased productivity
- Demonstrate professional skills in using creativity, serving internal customers, and managing stress
Who should attend
Target audience
- Senior administrators, office managers, executive assistants, and supervisors of junior staff who already possess the essential administration skills and are seeking to further advance their careers.
Methodology
Learning approach
- This is a highly interactive course that uses several groups and individual role-plays. You will constantly engage in practical group and individual activities, allowing you to test and apply your learning immediately. Moreover, using several self-assessment tests will enable you to discover your hidden talents and areas for improvement. Finally, you can discuss, share, and find solutions to your work challenges in a supportive environment.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Progressive Role of the Executive or Personal Assistant
- Understanding the strategic role of today’s executive assistant
- Working 'with' versus working 'for' your leader
- The challenges impacting the 21st century administrators
- Competencies of the modern personal assistant
- Coffee break
- Competencies of the modern personal assistant (continued)
- Self-empowerment: Creating your mission statement
- Developing forward thinking: Being a proactive thinker
- Using technology to get things done
Day 2
Emotional Intelligence (EI) Skills for Handling People
- Definition of EI
- The conceptual model
- Understanding the four dimensions of EI:
- Awareness of one's role
- Management of own responsibilities
- Coffee break
- Management of own responsibilities (continued)
- Awareness of office politics and environment
- Management of stakeholders
- Recognizing how stress and feelings affect performance
- Applying EI in building relations and dealing with difficult situations
Day 3
Effective Interpersonal and Written Communication
- Building excellent relationships with colleagues
- Dealing with difficult personalities
- Developing self-confidence and assertiveness
- Coffee break
- Developing self-confidence and assertiveness (continued)
- Presenting your ideas and influencing others
- Effective business writing:
- Writing powerful emails
- Writing minutes of the meeting
Day 4
Mastering Management Practices
- Planning
- Setting SMART objectives
- Writing your personal goal-setting plan
- Organizing
- Delegating effectively
- Setting task priorities
- Coffee break
- Setting task priorities (continued)
- Directing/Leading
- Understanding the team dynamics
- The coaching clinic
- Controlling
- Setting useful metrics
- Building and maintaining systems
Day 5
The Executive/PA guidelines for Success
- Forging a customer service culture in your office
- The importance of internal customer service
- Making your department customer-friendly
- Dealing with visitors
- Creativity tools for decision making
- Definition of creativity
- Coffee break
- Definition of creativity (continued)
- Creativity tools for generating improvements
- The personal creativity profile
- Stress Management
- Identifying causes of stress
- The personal stress worksheet
- Preventive measures to help you manage time
Course FAQs
Questions about this course
What participants and training managers usually ask before booking The Certified Executive/PA Masterclass. Can't find your answer?
What does The Certified Executive/PA Masterclass cover?
This course covers Administration and Secretarial through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 21 - 25 December 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Senior administrators, office managers, executive assistants, and supervisors of junior staff who already possess the essential administration skills and are seeking to further advance their careers.
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Rome, Istanbul, Cape Town, Barcelona, Paris, Frankfurt, London.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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