Global Learning for Operational Leaders
Professional training course
Certified Administration and Office Management Professional
What differentiates exceptional administrators from the rest of the crowd? What does it take to be a star administrator? The outline covers The role of the office manager and administrator, Effective verbal and written c...
- 5 daysClassroom or online
- 14Upcoming dates
- 6Cities
- €1,925Fees from
Your week at a glance
Classroom
14 sessions
Scroll for more
Online / Live
14 sessions
Scroll for more
Introduction
Course overview
What differentiates exceptional administrators from the rest of the crowd? What does it take to be a star administrator? This course gives essential and in-depth practical techniques that will enable you to excel at your workplace. In this course, you will learn multi-disciplinary best practices such as how to be a better business writer and a master communicator. This course also focuses on the importance of providing exceptional internal and external customer service and the impact of doing this. Moreover, you will thoroughly have the chance to discuss the effects of stress at the workplace and ways to turn stress to an advantage. You will also learn how mastering your effective usage of time will inevitably enhance your productivity and lower your stress level. Another topic you will delve into is organizing and running an effective and professional meeting.
What you will achieve
Learning objectives
- Define and understand the role of the office manager and administrator
- Implement verbal and written communication strategies needed for carrying out responsibilities in an effective manner
- Develop a service attitude and mindset aimed at the internal and external customer
- List the main causes of stress and apply the techniques needed to control them
- Apply time management techniques required for better office productivity
- Organize meetings effectively
- Using AI tools properly and professionally
Who should attend
Target audience
- Administrators, assistants, executive secretaries, existing or prospective office managers, senior administrators and supervisors of junior level employees.
Methodology
Learning approach
- This course uses interactive group and individual exercises, role plays and discussions. Inter-group discussions to share working experiences are also an important ingredient in the process. Skills are introduced and revisited at regular intervals throughout the course to facilitate reinforcement and to help participants remember them. The course also uses several self assessment exercises to pin point areas of strengths and improvements as well as action planning to ensure practical implementation of the learning objectives.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
The role of the office manager and administrator
- Perception versus reality
- The 3Ds of successful administrators: dramatically and demonstrably different
- Competencies required for success
- Coffee break
- Competencies required for success (continued)
- What it takes to be a 'star' at work
- Identifying your role
Day 2
Effective verbal and written communication skills
- Improving credibility and gaining recognition
- Importance of having positive attitude
- Being assertive
- Selling your ideas to the boss, colleagues, subordinates and clients
- Coffee break
- Preparing a professional presentation
- What constitutes professional business writing
- Style and layout
- Obtaining your objective with the reader
- Expectations of readers
Day 3
Serving the internal and external customer
- Understanding the needs of internal and external customers
- Removing services barriers
- Providing excellent service
- Coffee break
- Providing excellent service (continued)
- Breaking down the silo mentality
- Handling complaints
Day 4
Stress management techniques & Managing time
- Stress management techniques
- Causes and symptoms
- Identifying your stressors
- How stress affects performance
- Formulating a comprehensive stress management plan
- Coffee break
- Formulating a comprehensive stress management plan (continued)
- Managing time
- Identifying and eliminating time wasters
- Setting goals and priorities
- Using measures to control and improve your effectiveness
- Planning and managing time for self and others
- Preparing time logs and learning from them
Day 5
Organizing meetings & Using Communication and AI Tools Effectively
- Organizing meetings
- Elements of an effective meeting
- Preparing the agenda
- Meeting common time wasters
- Taking minutes of meetings
- Coffee break
- Taking minutes of meetings (continued)
- Responsibilities of meeting leaders and participants
- Using Communication and AI Tools Effectively
- Overview of major communication platforms
- MS Teams and Zoom for effective meeting management
- Calendars to make better use of time
- Business etiquette for online meetings
Course FAQs
Questions about this course
What participants and training managers usually ask before booking Certified Administration and Office Management Professional. Can't find your answer?
What does Certified Administration and Office Management Professional cover?
This course covers Administration and Secretarial through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Administrators, assistants, executive secretaries, existing or prospective office managers, senior administrators and supervisors of junior level employees.
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, London, Frankfurt, Rome, Kuala lumpur, Geneva.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
Send quick request
Send a fast enquiry about this course and the academy team will get back to you.
Get a quotation
Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Certified Administration and Office Management Professional to your business address.