Global Learning for Operational Leaders
Course HRT-037
Certificate in Workplace Counseling
Employee wellbeing is a critical factor in organizational performance, productivity, and retention. The outline covers Introduction to Workplace Counseling, Communication and Listening Skills, Understanding Employee Well...
- 5 daysClassroom or online
- 15Upcoming dates
- 6Cities
- €1,925Fees from
Classroom
15 sessions
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Online / Live
15 sessions
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Introduction
Course overview
Employee wellbeing is a critical factor in organizational performance, productivity, and retention. Workplace stress, interpersonal conflicts, burnout, and personal challenges can significantly impact employee engagement and overall organizational effectiveness.
Workplace counseling provides a structured approach to supporting employees, improving mental wellbeing, and creating a healthier and more supportive work environment.
This programme is designed to equip HR professionals, managers, and people-focused roles with the essential skills to understand, support, and respond to employee emotional and psychological needs within the workplace context—while maintaining professionalism, boundaries, and organizational policies.
What you will achieve
Learning objectives
- Understand the principles of workplace counseling and employee wellbeing
- Recognize signs of stress, burnout, and emotional distress
- Apply effective listening and communication techniques
- Support employees in a professional and ethical manner
- Manage sensitive workplace situations appropriately
- Improve workplace relationships and communication
- Promote a positive and supportive organizational culture
Who should attend
Target audience
- HR Professionals and HR Managers
- Line Managers and Team Leaders
- Employee Relations Specialists
- Occupational Health and Wellbeing Officers
- Supervisors and Department Heads
- Professionals responsible for employee support
Methodology
Learning approach
- Real-world workplace scenarios and case studies
- Role-playing and counseling simulation exercises
- Guided discussions on employee wellbeing challenges
- Practical communication and listening skill development
- Tools and frameworks for workplace support
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Introduction to Workplace Counseling
- Understanding workplace counseling concepts
- Role of counseling in organizational wellbeing
- Differences between counseling, coaching, and HR support
- Coffee break
- Differences between counseling, coaching, and HR support (continued)
- Ethical boundaries and confidentiality
- Common workplace psychological challenges
- Creating a supportive work environment
Day 2
Communication and Listening Skills
- Principles of effective communication
- Active listening techniques
- Building trust and rapport with employees
- Coffee break
- Building trust and rapport with employees (continued)
- Non-verbal communication awareness
- Handling difficult conversations
- Practical listening exercises
Day 3
Understanding Employee Wellbeing Challenges
- Stress, burnout, and workplace pressure
- Emotional and psychological responses at work
- Identifying signs of distress
- Work-related vs personal issues in the workplace
- Coffee break
- Work-related vs personal issues in the workplace (continued)
- Supporting employees in sensitive situations
- Case study: employee wellbeing scenarios
Day 4
Workplace Counseling Skills in Practice
- Basic counseling approaches for workplace settings
- Supporting employees without diagnosing
- Managing emotional conversations
- Setting boundaries in HR and management roles
- Coffee break
- Setting boundaries in HR and management roles (continued)
- Referral to professional support services
- Role-play: counseling conversations
Day 5
Building a Supportive Workplace Culture
- Promoting mental health awareness at work
- Developing employee support systems
- Managerial role in employee wellbeing
- Coffee break
- Managerial role in employee wellbeing (continued)
- Preventing workplace stress and burnout
- Policies and frameworks for wellbeing support
- Final case study and action planning
Course FAQs
Questions about this course
What participants and training managers usually ask before booking Certificate in Workplace Counseling. Can't find your answer?
What does Certificate in Workplace Counseling (HRT-037) cover?
This course covers Human Resources and Training through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 16 - 20 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
HR Professionals and HR Managers, Line Managers and Team Leaders, Employee Relations Specialists
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Paris, Munich, London, Kuala lumpur, Barcelona, Amsterdam.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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