Global Learning for Operational Leaders
Classroom
12 sessions
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Online / Live
12 sessions
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Introduction
Course overview
Business disruptions, cyber incidents, natural disasters, and infrastructure failures can significantly impact organizational operations. This course equips participants with the knowledge and practical skills to develop, implement, maintain, and continually improve Business Continuity Management (BCM) and IT Disaster Recovery (ITDR) programs aligned with international best practices. Participants will learn how to build organizational resilience, minimize operational downtime, protect critical business services, and ensure rapid recovery from disruptive events.
What you will achieve
Learning objectives
- Understand the principles and lifecycle of Business Continuity Management
- Develop Business Continuity and IT Disaster Recovery strategies aligned with organizational objectives
- Conduct Business Impact Analysis (BIA) and risk assessments
- Establish recovery objectives and continuity strategies for critical business services
- Design crisis management structures and emergency response frameworks
- Develop, test, maintain, and continually improve BCM and ITDR plans
- Strengthen organizational resilience against operational, technological, and cyber-related disruptions
Who should attend
Target audience
- Business continuity managers
- IT managers and IT infrastructure professionals
- Risk management professionals
- Information security professionals
- Operations managers
- Crisis management teams
- Internal auditors and compliance professionals
- Professionals responsible for organizational resilience
Methodology
Learning approach
- The course combines instructor-led presentations, practical workshops, Business Impact Analysis (BIA) exercises, disaster recovery planning activities, case studies, crisis simulations, group discussions, and real-world scenarios based on industry best practices.
Course content
Five focused days of learning and application
Day 1
Business Continuity Management Foundations
- Understanding the principles, objectives, and lifecycle of Business Continuity Management
- Reviewing the requirements and best practices of ISO 22301 for Business Continuity Management Systems
- Establishing business continuity policies, governance structures, and program management frameworks
- Embedding business continuity into organizational culture and business processes
- Coffee break
- Embedding business continuity into organizational culture and business processes (continued)
- Conducting Business Impact Analysis (BIA) to identify critical business activities and dependencies
- Determining maximum tolerable downtime and business recovery priorities
- Practical workshop: Performing Business Impact Analysis and organizational risk assessment
Day 2
Business Continuity Strategy Development
- Developing recovery strategies for critical business functions and supporting technologies
- Establishing Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs)
- Evaluating worst-case disruption scenarios and organizational response options
- Coffee break
- Selecting business continuity solutions based on operational, technical, and financial considerations
- Planning backup facilities, critical resources, and recovery capabilities
- Establishing Business Continuity and Disaster Recovery governance teams and responsibilities
- Practical workshop: Developing organizational continuity and recovery strategies
Day 3
Crisis Management and Organizational Response
- Understanding crisis management principles and organizational command structures
- Establishing incident management teams and defining roles and responsibilities
- Implementing incident command frameworks for coordinated emergency response
- Managing emergency operations centers and decision-making processes
- Coffee break
- Managing emergency operations centers and decision-making processes (continued)
- Developing communication strategies for employees, customers, regulators, media, and stakeholders
- Strengthening organizational resilience through crisis management exercises and scenario planning
- Practical case study: Managing a major organizational disruption from initial response through recovery
Day 4
IT Disaster Recovery and Technology Resilience
- Understanding the relationship between Business Continuity Management and IT Disaster Recovery
- Identifying disaster declaration criteria and recovery activation procedures
- Prioritizing life safety, emergency response, and operational recovery activities
- Developing IT recovery strategies for systems, networks, communications, and critical infrastructure
- Coffee break
- Developing IT recovery strategies for systems, networks, communications, and critical infrastructure (continued)
- Evaluating disaster recovery technologies including backup, replication, cloud recovery, and redundancy
- Managing cybersecurity incidents, ransomware attacks, and technology disruptions within BCM frameworks
- Practical workshop: Developing IT disaster recovery strategies for critical business systems
Day 5
Business Continuity Validation, Testing, and Continuous Improvement
- Maintaining and governing Business Continuity and Disaster Recovery programs
- Conducting internal reviews, audits, and performance evaluations of continuity arrangements
- Designing and managing business continuity exercises, simulations, and recovery testing
- Evaluating exercise results, identifying improvement opportunities, and updating continuity plans
- Coffee break
- Evaluating exercise results, identifying improvement opportunities, and updating continuity plans (continued)
- Developing organizational awareness, competency, and business continuity training programs
- Building a culture of resilience through continuous improvement and governance
- Final workshop: Developing a comprehensive Business Continuity and IT Disaster Recovery improvement roadmap, course review, and action planning
FAQ
Frequently asked questions
What does Business Continuity Management & IT Disaster Recovery (BCCM-006) cover?
This course covers Business Continuity and Crisis Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 4 - 8 January 2027. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Business continuity managers, IT managers and IT infrastructure professionals, Risk management professionals
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Amsterdam, London, Istanbul, Vienna, Barcelona, Paris, Frankfurt.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
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