Global Learning for Operational Leaders
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Decisions made in the first hours of a crisis often determine the outcome. Leaders need practice making decisions under time pressure, uncertainty and public scrutiny.
This Aractech course is built around realistic crisis simulations covering decision frameworks, information under uncertainty, prioritisation, ethical dilemmas, stakeholder impacts, communication of decisions and learning from decisions. Participants make decisions in evolving scenarios and receive feedback.
What you will achieve
Learning objectives
- Apply structured decision frameworks in crises
- Make decisions with incomplete information
- Prioritise competing demands
- Consider ethical and stakeholder impacts
- Communicate decisions clearly
- Learn from decision outcomes
Who should attend
Target audience
- Senior executives
- Crisis team leaders
- Operations managers
- Public sector leaders
- Business continuity managers
- Emergency managers
Methodology
Learning approach
- Immersive simulations
- Decision exercises
- Debriefs
- Group discussions
- Reflection
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Crisis Decision-Making
- Nature of crisis decisions
- Biases under stress
- Decision frameworks
- Coffee break
- Decision frameworks (continued)
- Decision logs
- Exercise: Decision warm-up
Day 2
Information and Uncertainty
- Information overload
- Uncertainty
- Assumptions
- Coffee break
- Assumptions (continued)
- Scenario thinking
- Simulation: Scenario one
Day 3
Priorities and Dilemmas
- Prioritisation
- Trade-offs
- Ethical dilemmas
- Coffee break
- Ethical dilemmas (continued)
- Stakeholders
- Simulation: Scenario two
Day 4
Communicating Decisions
- Explaining decisions
- Media
- Internal communication
- Coffee break
- Internal communication (continued)
- Accountability
- Simulation: Scenario three
Day 5
Learning
- Debriefing
- Lessons
- Personal decision style
- Coffee break
- Personal decision style (continued)
- Team development
- Capstone: Decision-making plan
FAQ
Frequently asked questions
What does Crisis Decision-Making Simulation Workshop (BCCM-016) cover?
This course covers Business Continuity and Crisis Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 16 - 20 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Senior executives, Crisis team leaders, Operations managers
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Paris, Rome, Kuala lumpur, London, Munich.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
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Choose an available date and venue, add your participants, and we will email a formal quotation for Crisis Decision-Making Simulation Workshop to your business address.