Global Learning for Operational Leaders
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Tourism and hospitality are highly exposed to crises, from natural disasters and pandemics to security incidents and reputational events. Guests' safety and the destination's image are at stake.
This Aractech course covers crisis risks in tourism, guest safety and emergency response, crisis communication, working with authorities and partners, business continuity, reputation recovery and destination resilience. Participants develop a hospitality crisis plan.
What you will achieve
Learning objectives
- Identify crisis risks in tourism and hospitality
- Protect guests and staff during emergencies
- Communicate during tourism crises
- Coordinate with authorities and partners
- Maintain business continuity
- Recover reputation and demand
Who should attend
Target audience
- Hotel and resort managers
- Tour operators
- Destination management staff
- Tourism officials
- Hospitality security managers
- Communication managers
Methodology
Learning approach
- Tourism case studies
- Planning workshops
- Simulation exercises
- Group discussions
- Reviews
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Tourism Crisis Risks
- Risk landscape
- Recent crises
- Stakeholders
- Coffee break
- Stakeholders (continued)
- Duty of care
- Exercise: Risk review
Day 2
Guest Safety
- Emergency response
- Evacuation
- Medical emergencies
- Coffee break
- Medical emergencies (continued)
- Guest information
- Workshop: Response plan
Day 3
Communication
- Crisis communication
- Media and social media
- Guests and families
- Coffee break
- Guests and families (continued)
- Partners
- Simulation: Tourism crisis
Day 4
Continuity
- Operations continuity
- Cancellations
- Staff
- Coffee break
- Staff (continued)
- Finance
- Case study: Destination recovery
Day 5
Recovery
- Reputation recovery
- Marketing
- Destination resilience
- Coffee break
- Destination resilience (continued)
- Lessons
- Capstone: Hospitality crisis plan
FAQ
Frequently asked questions
What does Crisis Management in Tourism and Hospitality (BCCM-018) cover?
This course covers Business Continuity and Crisis Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 16 - 20 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Hotel and resort managers, Tour operators, Destination management staff
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Paris, Munich, Amsterdam, London, Istanbul, Cape Town, Vienna.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
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Choose an available date and venue, add your participants, and we will email a formal quotation for Crisis Management in Tourism and Hospitality to your business address.