Global Learning for Operational Leaders
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Emergency operations centres coordinate information, decisions and resources during major incidents. Their design, staffing and procedures determine how effectively organisations respond.
This Aractech course covers EOC purpose and models, facility and technology design, activation, roles and functions, information management, resource coordination, communication, shift management and exercises. Participants design EOC procedures.
What you will achieve
Learning objectives
- Explain EOC purpose and models
- Design EOC facilities and technology
- Activate and staff EOCs
- Manage information and situational awareness
- Coordinate resources and communication
- Exercise and improve EOC performance
Who should attend
Target audience
- Emergency managers
- Business continuity managers
- Civil protection officials
- Security managers
- Utility and infrastructure managers
- Crisis coordinators
Methodology
Learning approach
- Design workshops
- Simulation exercises
- Case studies
- Group discussions
- Reviews
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
EOC Fundamentals
- Purpose
- Models
- Legal context
- Coffee break
- Legal context (continued)
- Roles
- Exercise: EOC review
Day 2
Facilities and Technology
- Physical design
- Technology
- Backup EOCs
- Coffee break
- Backup EOCs (continued)
- Virtual EOCs
- Workshop: EOC design
Day 3
Activation and Roles
- Activation levels
- Staffing
- Functions
- Coffee break
- Functions (continued)
- Shifts
- Exercise: Activation procedure
Day 4
Information and Resources
- Information management
- Situation reports
- Resource tracking
- Coffee break
- Resource tracking (continued)
- Coordination
- Simulation: EOC operations
Day 5
Exercises and Improvement
- Exercises
- After-action reviews
- Training
- Coffee break
- Training (continued)
- Improvement
- Capstone: EOC procedures
FAQ
Frequently asked questions
What does Emergency Operations Centre Management (BCCM-014) cover?
This course covers Business Continuity and Crisis Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Emergency managers, Business continuity managers, Civil protection officials
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Vienna, Barcelona, Rome, Geneva, Madrid, London, Istanbul, Cape Town, Dubai.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
Send quick request
Send a fast enquiry about this course and the academy team will get back to you.
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Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Emergency Operations Centre Management to your business address.