Global Learning for Operational Leaders
Introduction
Course overview
Policies, procedures and manuals tell people what must be done, how to do it and who is responsible. When they are long, vague, inconsistent or difficult to navigate, staff ignore them, errors increase and the organisation is exposed to compliance and operational risk. Well-written documents, by contrast, make good practice easy to follow.
This Writing Policies, Procedures and Manuals training course gives participants a practical method for producing clear, consistent and usable governance and operational documents. Participants learn how to distinguish policies from procedures, gather content from subject experts, structure documents logically, write precise requirements in plain language, use flowcharts and checklists, and manage review and version control.
Participants work on documents from their own organisations, leaving the course with improved drafts and reusable templates.