Five-day professional programmes in 14 citiesClassroom, online and in-house info@aractech.com +31 85 7444446

Course AS-030

Workflow Organisation and Prioritisation for Administrators

Administrators juggle competing requests from many people, frequent interruptions, tight deadlines and a constant flow o... The outline covers Understanding Your Workload, Capturing and Prioritising Tasks, Planning and M...

  • 5 daysClassroom or online
  • 49Upcoming dates
  • 12Cities
  • €1,825Fees from

Choose your format and date

  • 5 days
  • 09:00–14:00
  • Certificate of attendance

Classroom sessions

  1. 7–11 Dec 2026

    London

    Next date
    €2,915 + VAT
    Register
  2. 14–18 Dec 2026

    Barcelona

    €2,275 + VAT
    Register
  3. 21–25 Dec 2026

    Frankfurt

    €2,175 + VAT
    Register
  4. 4–8 Jan 2027

    Frankfurt

    €2,175 + VAT
    Register
  5. 11–15 Jan 2027

    Cape Town

    Lowest fee
    €1,825 + VAT
    Register
  6. 18–22 Jan 2027

    London

    €2,915 + VAT
    Register
  7. 25–29 Jan 2027

    Barcelona

    €2,275 + VAT
    Register
  8. 1–5 Feb 2027

    Barcelona

    €2,275 + VAT
    Register
  9. 8–12 Feb 2027

    Frankfurt

    €2,175 + VAT
    Register
  10. 15–19 Feb 2027

    Dubai

    €2,845 + VAT
    Register
  11. 22–26 Feb 2027

    London

    €2,915 + VAT
    Register
  12. 1–5 Mar 2027

    London

    €2,915 + VAT
    Register
  13. 8–12 Mar 2027

    Barcelona

    €2,275 + VAT
    Register
  14. 15–19 Mar 2027

    Frankfurt

    €2,175 + VAT
    Register
  15. 22–26 Mar 2027

    Geneva

    €3,315 + VAT
    Register
  16. 5–9 Apr 2027

    Istanbul

    €2,825 + VAT
    Register
  17. 12–16 Apr 2027

    London

    €2,915 + VAT
    Register
  18. 19–23 Apr 2027

    Barcelona

    €2,275 + VAT
    Register
  19. 26–30 Apr 2027

    Frankfurt

    €2,175 + VAT
    Register
  20. 3–7 May 2027

    Frankfurt

    €2,175 + VAT
    Register
  21. 10–14 May 2027

    Kuala Lumpur

    €2,425 + VAT
    Register
  22. 17–21 May 2027

    London

    €2,915 + VAT
    Register
  23. 24–28 May 2027

    Barcelona

    €2,275 + VAT
    Register
  24. 7–11 Jun 2027

    London

    €2,915 + VAT
    Register
  25. 14–18 Jun 2027

    Barcelona

    €2,275 + VAT
    Register
  26. 21–25 Jun 2027

    Frankfurt

    €2,175 + VAT
    Register
  27. 5–9 Jul 2027

    London

    €2,915 + VAT
    Register
  28. 12–16 Jul 2027

    Barcelona

    €2,275 + VAT
    Register
  29. 19–23 Jul 2027

    Frankfurt

    €2,175 + VAT
    Register
  30. 26–30 Jul 2027

    Munich

    €2,425 + VAT
    Register
  31. 2–6 Aug 2027

    Paris

    €2,810 + VAT
    Register
  32. 9–13 Aug 2027

    London

    €2,915 + VAT
    Register
  33. 16–20 Aug 2027

    Barcelona

    €2,275 + VAT
    Register
  34. 23–27 Aug 2027

    Frankfurt

    €2,175 + VAT
    Register
  35. 6–10 Sep 2027

    London

    €2,915 + VAT
    Register
  36. 13–17 Sep 2027

    Barcelona

    €2,275 + VAT
    Register
  37. 20–24 Sep 2027

    Frankfurt

    €2,175 + VAT
    Register
  38. 4–8 Oct 2027

    Barcelona

    €2,275 + VAT
    Register
  39. 11–15 Oct 2027

    Frankfurt

    €2,175 + VAT
    Register
  40. 18–22 Oct 2027

    Vienna

    €3,425 + VAT
    Register
  41. 25–29 Oct 2027

    London

    €2,915 + VAT
    Register
  42. 1–5 Nov 2027

    London

    €2,915 + VAT
    Register
  43. 8–12 Nov 2027

    Barcelona

    €2,275 + VAT
    Register
  44. 15–19 Nov 2027

    Frankfurt

    €2,175 + VAT
    Register
  45. 22–26 Nov 2027

    Amsterdam

    €3,215 + VAT
    Register
  46. 6–10 Dec 2027

    Cape Town

    Lowest fee
    €1,825 + VAT
    Register
  47. 13–17 Dec 2027

    London

    €2,915 + VAT
    Register
  48. 20–24 Dec 2027

    Barcelona

    €2,275 + VAT
    Register
  49. 27–31 Dec 2027

    Frankfurt

    €2,175 + VAT
    Register

Online / Live sessions

  1. 7–11 Dec 2026

    Live virtual classroom

    Next date
    €1,625 + VAT
    Register
  2. 14–18 Dec 2026

    Live virtual classroom

    €1,625 + VAT
    Register
  3. 21–25 Dec 2026

    Live virtual classroom

    €1,625 + VAT
    Register
  4. 4–8 Jan 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  5. 11–15 Jan 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  6. 18–22 Jan 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  7. 25–29 Jan 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  8. 1–5 Feb 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  9. 8–12 Feb 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  10. 15–19 Feb 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  11. 22–26 Feb 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  12. 1–5 Mar 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  13. 8–12 Mar 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  14. 15–19 Mar 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  15. 22–26 Mar 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  16. 5–9 Apr 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  17. 12–16 Apr 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  18. 19–23 Apr 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  19. 26–30 Apr 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  20. 3–7 May 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  21. 10–14 May 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  22. 17–21 May 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  23. 24–28 May 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  24. 7–11 Jun 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  25. 14–18 Jun 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  26. 21–25 Jun 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  27. 5–9 Jul 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  28. 12–16 Jul 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  29. 19–23 Jul 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  30. 26–30 Jul 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  31. 2–6 Aug 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  32. 9–13 Aug 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  33. 16–20 Aug 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  34. 23–27 Aug 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  35. 6–10 Sep 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  36. 13–17 Sep 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  37. 20–24 Sep 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  38. 4–8 Oct 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  39. 11–15 Oct 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  40. 18–22 Oct 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  41. 25–29 Oct 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  42. 1–5 Nov 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  43. 8–12 Nov 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  44. 15–19 Nov 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  45. 22–26 Nov 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  46. 6–10 Dec 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  47. 13–17 Dec 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  48. 20–24 Dec 2027

    Live virtual classroom

    €1,625 + VAT
    Register
  49. 27–31 Dec 2027

    Live virtual classroom

    €1,625 + VAT
    Register

Introduction

Course overview

Administrators juggle competing requests from many people, frequent interruptions, tight deadlines and a constant flow of emails, documents and tasks. Without a clear system, important work slips, stress rises and service quality suffers.

This Workflow Organisation and Prioritisation for Administrators training course provides practical methods for organising work, setting priorities and managing time and information effectively. Participants learn to capture and track tasks, plan their days and weeks, manage interruptions, organise digital and physical files, and negotiate deadlines with confidence.

The course also explores process simplification, checklists, templates and digital tools that reduce repetitive effort, helping administrators work calmly and deliver reliable results.

View full course outline

What you will achieve

Learning objectives

  • Analyse current workload patterns and time use
  • Build a reliable system for capturing, tracking and completing tasks
  • Prioritise work using clear criteria and practical frameworks
  • Plan days and weeks to balance routine, urgent and important work
  • Manage interruptions, emails and meetings more effectively
  • Organise digital and paper information for quick retrieval
  • Negotiate deadlines and manage expectations assertively
  • Use templates, checklists and tools to simplify recurring work

Who should attend

Target audience

  • Administrative assistants and officers
  • Secretaries and executive assistants
  • Office coordinators and team administrators
  • Support staff serving multiple managers
  • Project and programme administrators
  • Front office and service desk staff
  • Professionals seeking better personal organisation

Methodology

Learning approach

  • The course is practical and personal. Participants analyse their own workload, build task management systems, practise prioritisation with realistic in-tray exercises and role-play difficult deadline conversations. Each participant leaves with a personalised workflow system and action plan.

Complete course outline

Five focused days of learning and application

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Day 1

Understanding Your Workload

  1. The Administrator's Workload: Variety, volume and unpredictability
  2. Time Use Analysis: Where time really goes
  3. Common Productivity Traps: Multitasking, perfectionism and unclear requests
  4. Energy and Attention: Planning work around peak focus
  5. Coffee break
  6. Energy and Attention: Planning work around peak focus (continued)
  7. Personal Working Style: Strengths and challenges
  8. Setting Personal Productivity Goals
  9. Exercise: Completing a workload and time audit

Day 2

Capturing and Prioritising Tasks

  1. Capturing Every Request: Single trusted task lists
  2. Clarifying Tasks: Outcomes, next actions and deadlines
  3. Prioritisation Frameworks: Urgency, importance and impact
  4. Handling Requests from Multiple Managers
  5. Coffee break
  6. Handling Requests from Multiple Managers (continued)
  7. Breaking Large Tasks into Manageable Steps
  8. Reviewing and Updating Priorities Daily and Weekly
  9. In-Tray Exercise: Prioritising a realistic set of competing requests

Day 3

Planning and Managing Time

  1. Daily and Weekly Planning Routines
  2. Time Blocking for Focus Work
  3. Managing Interruptions: Techniques and boundaries
  4. Email Management: Processing, filing and response rules
  5. Coffee break
  6. Email Management: Processing, filing and response rules (continued)
  7. Meeting Management: Preparing, attending and following up efficiently
  8. Buffer Time and Contingency Planning
  9. Practical Exercise: Designing a personal weekly planning template

Day 4

Organising Information

  1. Digital Filing Structures: Folders, naming conventions and versions
  2. Shared Drives and Collaboration Platforms: Keeping order in teams
  3. Paper Records: Filing, archiving and retention basics
  4. Finding Information Quickly: Search and indexing techniques
  5. Coffee break
  6. Finding Information Quickly: Search and indexing techniques (continued)
  7. Templates and Standard Documents: Reducing rework
  8. Checklists for Recurring Processes
  9. Workshop: Reorganising a shared folder and creating templates

Day 5

Communication and Continuous Improvement

  1. Assertive Communication: Saying no and negotiating deadlines
  2. Managing Expectations: Status updates and early warnings
  3. Delegating and Sharing Work with Colleagues
  4. Simplifying Processes: Removing unnecessary steps
  5. Coffee break
  6. Simplifying Processes: Removing unnecessary steps (continued)
  7. Digital Productivity Tools: Task apps, calendars and automation
  8. Personal Workflow Plan: Commitments for the next month
  9. Role-Play: Negotiating priorities with two managers

Ready to book?

Workflow Organisation and Prioritisation for Administrators

Next session: 7 - 11 December 2026, London

Course FAQs

Questions about this course

What participants and training managers usually ask before booking Workflow Organisation and Prioritisation for Administrators. Can't find your answer?

WhatsApp
What does Workflow Organisation and Prioritisation for Administrators (AS-030) cover?

This course covers Administration and Secretarial through a structured five-day outline focused on practical application, discussion, and implementation planning.

When is the next available session?

The next scheduled session starts on 7 - 11 December 2026. See the course schedules section for the available dates and delivery formats.

Who should attend this course?

Administrative assistants and officers, Secretaries and executive assistants, Office coordinators and team administrators

Is bilingual course delivery available?

Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.

How can I register for a session?

Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.

Is this course available online as well as classroom-based?

Check the course schedules section for currently published classroom and Online / Live sessions.

Where are classroom sessions delivered?

Current classroom venues include London, Barcelona, Frankfurt, Cape Town, Dubai, Geneva, Istanbul, Kuala lumpur, Munich, Paris, Vienna, Amsterdam.

How long is the training programme?

The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).