Global Learning for Operational Leaders
Introduction
Course overview
Assistants negotiate and influence constantly, often without formal authority. They secure meeting times with busy executives, agree terms with hotels and suppliers, balance requests from several managers, protect their manager's time and persuade colleagues to meet deadlines. Doing this well requires confidence, preparation and strong interpersonal skills.
This Negotiation and Influencing Skills for Assistants training course gives participants practical techniques for reaching good agreements and gaining cooperation. They learn how to prepare for a negotiation, understand the other side's interests, use persuasive language, handle objections and resistance, and stay assertive while maintaining good relationships.
Through realistic practice, participants build the confidence to speak up, say no constructively and influence decisions at every level of the organisation.
