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Course AS-041

Data Protection Essentials for Administrative Staff

Administrative staff handle large volumes of personal information every day, including staff records, customer details,... The outline covers Principles of Data Protection, Collecting and Using Personal Data Lawfully, Ke...

  • 5 daysClassroom or online
  • 49Upcoming dates
  • 12Cities
  • €1,825Fees from

Choose your format and date

  • 5 days
  • 09:00–14:00
  • Certificate of attendance

Classroom sessions

  1. 7–11 Dec 2026

    Barcelona

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  2. 14–18 Dec 2026

    Frankfurt

    €2,175 + VAT
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  3. 21–25 Dec 2026

    London

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  4. 4–8 Jan 2027

    Cape Town

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  5. 11–15 Jan 2027

    London

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  6. 18–22 Jan 2027

    Barcelona

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  7. 25–29 Jan 2027

    Frankfurt

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  8. 1–5 Feb 2027

    Frankfurt

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  9. 8–12 Feb 2027

    Dubai

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  10. 15–19 Feb 2027

    London

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  11. 22–26 Feb 2027

    Barcelona

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  12. 1–5 Mar 2027

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  13. 8–12 Mar 2027

    Frankfurt

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  14. 15–19 Mar 2027

    Geneva

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  15. 22–26 Mar 2027

    London

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  16. 5–9 Apr 2027

    London

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  17. 12–16 Apr 2027

    Barcelona

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  18. 19–23 Apr 2027

    Frankfurt

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  19. 26–30 Apr 2027

    Istanbul

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  20. 3–7 May 2027

    Kuala Lumpur

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  21. 10–14 May 2027

    London

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  22. 17–21 May 2027

    Barcelona

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  23. 24–28 May 2027

    Frankfurt

    €2,175 + VAT
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  24. 7–11 Jun 2027

    Barcelona

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  25. 14–18 Jun 2027

    Frankfurt

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  26. 21–25 Jun 2027

    London

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  27. 5–9 Jul 2027

    Barcelona

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  28. 12–16 Jul 2027

    Frankfurt

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  29. 19–23 Jul 2027

    Munich

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  30. 26–30 Jul 2027

    London

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  31. 2–6 Aug 2027

    London

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  32. 9–13 Aug 2027

    Barcelona

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  33. 16–20 Aug 2027

    Frankfurt

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  34. 23–27 Aug 2027

    Paris

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  35. 6–10 Sep 2027

    Barcelona

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  36. 13–17 Sep 2027

    Frankfurt

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  37. 20–24 Sep 2027

    London

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  38. 4–8 Oct 2027

    Frankfurt

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  39. 11–15 Oct 2027

    Vienna

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  40. 18–22 Oct 2027

    London

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  41. 25–29 Oct 2027

    Barcelona

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  42. 1–5 Nov 2027

    Barcelona

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  43. 8–12 Nov 2027

    Frankfurt

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  44. 15–19 Nov 2027

    Amsterdam

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  45. 22–26 Nov 2027

    London

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  46. 6–10 Dec 2027

    London

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  47. 13–17 Dec 2027

    Barcelona

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  48. 20–24 Dec 2027

    Frankfurt

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  49. 27–31 Dec 2027

    Cape Town

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Online / Live sessions

  1. 7–11 Dec 2026

    Live virtual classroom

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  2. 14–18 Dec 2026

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  3. 21–25 Dec 2026

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  4. 4–8 Jan 2027

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  5. 11–15 Jan 2027

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  6. 18–22 Jan 2027

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  7. 25–29 Jan 2027

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  8. 1–5 Feb 2027

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  9. 8–12 Feb 2027

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  10. 15–19 Feb 2027

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  11. 22–26 Feb 2027

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  12. 1–5 Mar 2027

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  13. 8–12 Mar 2027

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  14. 15–19 Mar 2027

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  15. 22–26 Mar 2027

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  16. 5–9 Apr 2027

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  17. 12–16 Apr 2027

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  18. 19–23 Apr 2027

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  19. 26–30 Apr 2027

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  20. 3–7 May 2027

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  21. 10–14 May 2027

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  22. 17–21 May 2027

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  23. 24–28 May 2027

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  24. 7–11 Jun 2027

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  25. 14–18 Jun 2027

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  26. 21–25 Jun 2027

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  27. 5–9 Jul 2027

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  28. 12–16 Jul 2027

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  29. 19–23 Jul 2027

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  30. 26–30 Jul 2027

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  31. 2–6 Aug 2027

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  32. 9–13 Aug 2027

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  33. 16–20 Aug 2027

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  34. 23–27 Aug 2027

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  35. 6–10 Sep 2027

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  36. 13–17 Sep 2027

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  37. 20–24 Sep 2027

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  38. 4–8 Oct 2027

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  39. 11–15 Oct 2027

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  40. 18–22 Oct 2027

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  41. 25–29 Oct 2027

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  42. 1–5 Nov 2027

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  43. 8–12 Nov 2027

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  44. 15–19 Nov 2027

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  45. 22–26 Nov 2027

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  46. 6–10 Dec 2027

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  47. 13–17 Dec 2027

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  48. 20–24 Dec 2027

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  49. 27–31 Dec 2027

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Introduction

Course overview

Administrative staff handle large volumes of personal information every day, including staff records, customer details, visitor logs, emails, contracts and meeting notes. A misdirected email, an unlocked cabinet or an over-shared spreadsheet can quickly turn into a serious data breach, with regulatory, financial and reputational consequences.

This Data Protection Essentials for Administrative Staff training course explains the principles of data protection in clear, practical terms and shows how they apply to everyday office work. Participants learn what personal data is, the lawful reasons for using it, how to keep it secure, how long to keep it and how to respond to requests and incidents.

The course draws on widely recognised data protection principles and good practice, helping participants build habits that protect individuals and their organisation.

View full course outline

What you will achieve

Learning objectives

  • Explain the core principles of data protection and privacy
  • Recognise personal and sensitive data in everyday office work
  • Apply the idea of a lawful purpose to collecting and using data
  • Handle paper and electronic records securely
  • Share information safely by email, post and shared drives
  • Apply retention and secure disposal rules
  • Recognise and respond to individuals' requests about their data
  • Identify, report and help contain data breaches

Who should attend

Target audience

  • Administrative officers and secretaries
  • Executive and personal assistants
  • Reception and front office staff
  • HR and payroll administrators
  • Office managers responsible for records
  • Customer service and records management staff
  • Any staff member who handles personal information

Methodology

Learning approach

  • The course uses plain-language explanations, everyday office scenarios and short quizzes. Participants analyse realistic examples of good and poor practice, review sample forms and emails, practise responding to information requests and work through a simulated data breach to agree the right actions.

Complete course outline

Five focused days of learning and application

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Day 1

Principles of Data Protection

  1. Why data protection matters to individuals and organisations
  2. What counts as personal data and special category data
  3. The core principles: fairness, purpose, minimisation and accuracy
  4. Storage limitation, security and accountability explained
  5. Coffee break
  6. Storage limitation, security and accountability explained (continued)
  7. Roles of data controllers, processors and data protection officers
  8. International and local data protection laws in overview
  9. Quiz: spotting personal data in everyday office documents

Day 2

Collecting and Using Personal Data Lawfully

  1. Lawful reasons for processing personal data in plain terms
  2. Consent, contracts and legitimate interests compared
  3. Writing clear privacy notices on forms and websites
  4. Collecting only the information that is genuinely needed
  5. Coffee break
  6. Collecting only the information that is genuinely needed (continued)
  7. Keeping records accurate and up to date
  8. Using personal data for new purposes safely
  9. Exercise: reviewing a visitor registration form

Day 3

Keeping Information Secure

  1. Clear desk, locked storage and secure printing habits
  2. Strong passwords, screen locking and device security
  3. Recognising phishing emails and social engineering attempts
  4. Safe use of shared drives, cloud folders and access rights
  5. Coffee break
  6. Safe use of shared drives, cloud folders and access rights (continued)
  7. Sending emails and attachments to the correct recipients
  8. Working securely from home and while travelling
  9. Case study: how small lapses led to a serious breach

Day 4

Retention, Disposal and Information Requests

  1. Retention schedules and why records should not be kept forever
  2. Secure shredding and deletion of paper and electronic records
  3. Recognising a subject access request in any format
  4. Handling requests for correction, deletion and objection
  5. Coffee break
  6. Handling requests for correction, deletion and objection (continued)
  7. Verifying identity and meeting response deadlines
  8. Disclosing information to third parties and the police
  9. Exercise: responding to a subject access request

Day 5

Managing Data Breaches and Building a Privacy Culture

  1. What a personal data breach is and common causes
  2. Immediate steps to contain and report a breach
  3. Assessing risk to individuals and notification duties
  4. Learning lessons and preventing repeat incidents
  5. Coffee break
  6. Privacy by design in new office processes and systems
  7. Encouraging colleagues to follow good data protection habits
  8. Simulation: responding to a misdirected email containing staff data

Ready to book?

Data Protection Essentials for Administrative Staff

Next session: 7 - 11 December 2026, Barcelona

Course FAQs

Questions about this course

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What does Data Protection Essentials for Administrative Staff (AS-041) cover?

This course covers Administration and Secretarial through a structured five-day outline focused on practical application, discussion, and implementation planning.

When is the next available session?

The next scheduled session starts on 21 - 25 December 2026. See the course schedules section for the available dates and delivery formats.

Who should attend this course?

Administrative officers and secretaries, Executive and personal assistants, Reception and front office staff

Is bilingual course delivery available?

Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.

How can I register for a session?

Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.

Is this course available online as well as classroom-based?

Check the course schedules section for currently published classroom and Online / Live sessions.

Where are classroom sessions delivered?

Current classroom venues include London, Barcelona, Frankfurt, Cape Town, Dubai, Geneva, Istanbul, Kuala lumpur, Munich, Paris, Vienna, Amsterdam.

How long is the training programme?

The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).