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Course AS-037

Virtual Assistant and Remote Office Support Skills

Administrative support is increasingly delivered remotely, whether by in-house assistants working from home, shared supp... The outline covers Foundations of Remote Support, Digital Tools for Remote Administration, Virtu...

  • 5 daysClassroom or online
  • 49Upcoming dates
  • 12Cities
  • €1,825Fees from

Choose your format and date

  • 5 days
  • 09:00–14:00
  • Certificate of attendance

Classroom sessions

  1. 7–11 Dec 2026

    Frankfurt

    Next date
    €2,175 + VAT
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  2. 14–18 Dec 2026

    London

    €2,915 + VAT
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  3. 21–25 Dec 2026

    Barcelona

    €2,275 + VAT
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  4. 4–8 Jan 2027

    Paris

    €2,810 + VAT
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  5. 11–15 Jan 2027

    London

    €2,915 + VAT
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  6. 18–22 Jan 2027

    Barcelona

    €2,275 + VAT
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  7. 25–29 Jan 2027

    Frankfurt

    €2,175 + VAT
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  8. 1–5 Feb 2027

    Frankfurt

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  9. 8–12 Feb 2027

    Rome

    €2,830 + VAT
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  10. 15–19 Feb 2027

    London

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  11. 22–26 Feb 2027

    Barcelona

    €2,275 + VAT
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  12. 1–5 Mar 2027

    Barcelona

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  13. 8–12 Mar 2027

    Frankfurt

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  14. 15–19 Mar 2027

    Vienna

    €3,425 + VAT
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  15. 22–26 Mar 2027

    London

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  16. 5–9 Apr 2027

    London

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  17. 12–16 Apr 2027

    Barcelona

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  18. 19–23 Apr 2027

    Frankfurt

    €2,175 + VAT
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  19. 26–30 Apr 2027

    Amsterdam

    €3,215 + VAT
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  20. 3–7 May 2027

    Cape Town

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  21. 10–14 May 2027

    London

    €2,915 + VAT
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  22. 17–21 May 2027

    Barcelona

    €2,275 + VAT
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  23. 24–28 May 2027

    Frankfurt

    €2,175 + VAT
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  24. 7–11 Jun 2027

    Frankfurt

    €2,175 + VAT
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  25. 14–18 Jun 2027

    London

    €2,915 + VAT
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  26. 21–25 Jun 2027

    Barcelona

    €2,275 + VAT
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  27. 5–9 Jul 2027

    Barcelona

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  28. 12–16 Jul 2027

    Frankfurt

    €2,175 + VAT
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  29. 19–23 Jul 2027

    Geneva

    €3,315 + VAT
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  30. 26–30 Jul 2027

    London

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  31. 2–6 Aug 2027

    London

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  32. 9–13 Aug 2027

    Barcelona

    €2,275 + VAT
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  33. 16–20 Aug 2027

    Frankfurt

    €2,175 + VAT
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  34. 23–27 Aug 2027

    Istanbul

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  35. 6–10 Sep 2027

    Frankfurt

    €2,175 + VAT
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  36. 13–17 Sep 2027

    London

    €2,915 + VAT
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  37. 20–24 Sep 2027

    Barcelona

    €2,275 + VAT
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  38. 4–8 Oct 2027

    Frankfurt

    €2,175 + VAT
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  39. 11–15 Oct 2027

    Madrid

    €3,400 + VAT
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  40. 18–22 Oct 2027

    London

    €2,915 + VAT
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  41. 25–29 Oct 2027

    Barcelona

    €2,275 + VAT
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  42. 1–5 Nov 2027

    Barcelona

    €2,275 + VAT
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  43. 8–12 Nov 2027

    Frankfurt

    €2,175 + VAT
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  44. 15–19 Nov 2027

    Munich

    €2,425 + VAT
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  45. 22–26 Nov 2027

    London

    €2,915 + VAT
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  46. 6–10 Dec 2027

    London

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  47. 13–17 Dec 2027

    Barcelona

    €2,275 + VAT
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  48. 20–24 Dec 2027

    Frankfurt

    €2,175 + VAT
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  49. 27–31 Dec 2027

    Paris

    €2,810 + VAT
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Online / Live sessions

  1. 7–11 Dec 2026

    Live virtual classroom

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  2. 14–18 Dec 2026

    Live virtual classroom

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  3. 21–25 Dec 2026

    Live virtual classroom

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  4. 4–8 Jan 2027

    Live virtual classroom

    €1,625 + VAT
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  5. 11–15 Jan 2027

    Live virtual classroom

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  6. 18–22 Jan 2027

    Live virtual classroom

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  7. 25–29 Jan 2027

    Live virtual classroom

    €1,625 + VAT
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  8. 1–5 Feb 2027

    Live virtual classroom

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  9. 8–12 Feb 2027

    Live virtual classroom

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  10. 15–19 Feb 2027

    Live virtual classroom

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  11. 22–26 Feb 2027

    Live virtual classroom

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  12. 1–5 Mar 2027

    Live virtual classroom

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  13. 8–12 Mar 2027

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  14. 15–19 Mar 2027

    Live virtual classroom

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  15. 22–26 Mar 2027

    Live virtual classroom

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  16. 5–9 Apr 2027

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  17. 12–16 Apr 2027

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  18. 19–23 Apr 2027

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  19. 26–30 Apr 2027

    Live virtual classroom

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  20. 3–7 May 2027

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  21. 10–14 May 2027

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  22. 17–21 May 2027

    Live virtual classroom

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  23. 24–28 May 2027

    Live virtual classroom

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  24. 7–11 Jun 2027

    Live virtual classroom

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  25. 14–18 Jun 2027

    Live virtual classroom

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  26. 21–25 Jun 2027

    Live virtual classroom

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  27. 5–9 Jul 2027

    Live virtual classroom

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  28. 12–16 Jul 2027

    Live virtual classroom

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  29. 19–23 Jul 2027

    Live virtual classroom

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  30. 26–30 Jul 2027

    Live virtual classroom

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  31. 2–6 Aug 2027

    Live virtual classroom

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  32. 9–13 Aug 2027

    Live virtual classroom

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  33. 16–20 Aug 2027

    Live virtual classroom

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  34. 23–27 Aug 2027

    Live virtual classroom

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  35. 6–10 Sep 2027

    Live virtual classroom

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  36. 13–17 Sep 2027

    Live virtual classroom

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  37. 20–24 Sep 2027

    Live virtual classroom

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  38. 4–8 Oct 2027

    Live virtual classroom

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  39. 11–15 Oct 2027

    Live virtual classroom

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  40. 18–22 Oct 2027

    Live virtual classroom

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  41. 25–29 Oct 2027

    Live virtual classroom

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  42. 1–5 Nov 2027

    Live virtual classroom

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  43. 8–12 Nov 2027

    Live virtual classroom

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  44. 15–19 Nov 2027

    Live virtual classroom

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  45. 22–26 Nov 2027

    Live virtual classroom

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  46. 6–10 Dec 2027

    Live virtual classroom

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  47. 13–17 Dec 2027

    Live virtual classroom

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  48. 20–24 Dec 2027

    Live virtual classroom

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  49. 27–31 Dec 2027

    Live virtual classroom

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Introduction

Course overview

Administrative support is increasingly delivered remotely, whether by in-house assistants working from home, shared support teams serving several locations or independent virtual assistants working with multiple clients. Remote support brings flexibility, but it also demands strong self-management, clear communication and confident use of digital tools.

This Virtual Assistant and Remote Office Support Skills training course develops the skills needed to provide reliable, professional administrative support at a distance. Participants learn how to set up an effective remote workspace, manage diaries, inboxes and documents in the cloud, coordinate virtual meetings, communicate clearly with managers and clients, and maintain security and confidentiality.

The course also covers time tracking, service agreements, productivity routines and building trust when face-to-face contact is limited.

View full course outline

What you will achieve

Learning objectives

  • Explain the models and expectations of remote administrative support
  • Set up a productive, secure and professional remote workspace
  • Manage calendars, inboxes and shared documents using cloud tools
  • Plan and coordinate virtual meetings and events
  • Communicate clearly and proactively with remote managers and clients
  • Protect confidential information when working remotely
  • Organise time, tasks and service commitments across several stakeholders
  • Build trust and demonstrate value in remote working relationships

Who should attend

Target audience

  • Assistants working remotely or in hybrid arrangements
  • Virtual and freelance administrative assistants
  • Shared support centre staff
  • Office coordinators supporting distributed teams
  • Executive assistants supporting travelling executives
  • Administrators moving into remote roles
  • Managers who rely on remote administrative support

Methodology

Learning approach

  • The course is practical and tool-focused. Participants practise remote calendar and inbox management, cloud document collaboration, virtual meeting coordination and written communication through realistic scenarios. Discussions and case studies address the human side of remote work, including trust, boundaries and motivation.

Complete course outline

Five focused days of learning and application

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Day 1

Foundations of Remote Support

  1. Remote Support Models: In-house remote, shared services and independent assistants
  2. Expectations of Managers and Clients
  3. Setting Up a Professional Remote Workspace
  4. Essential Technology: Hardware, connectivity and software
  5. Coffee break
  6. Essential Technology: Hardware, connectivity and software (continued)
  7. Working Hours, Availability and Boundaries
  8. Self-Assessment: Readiness for remote work
  9. Group Discussion: Common challenges of remote assistants

Day 2

Digital Tools for Remote Administration

  1. Cloud Calendars: Scheduling across time zones
  2. Inbox Management on Behalf of Others
  3. Cloud Storage and Document Collaboration
  4. Task and Project Tools for Tracking Requests
  5. Coffee break
  6. Task and Project Tools for Tracking Requests (continued)
  7. Electronic Signatures and Digital Approvals
  8. Automation of Routine Tasks
  9. Practical Exercise: Managing a remote executive's week

Day 3

Virtual Meetings and Events

  1. Choosing and Setting Up Virtual Meeting Platforms
  2. Preparing Agendas, Links and Materials
  3. Hosting and Supporting Virtual Meetings Smoothly
  4. Hybrid Meeting Coordination for Remote and In-Room Participants
  5. Coffee break
  6. Hybrid Meeting Coordination for Remote and In-Room Participants (continued)
  7. Recording, Minutes and Follow-Up Actions
  8. Troubleshooting Common Technical Problems
  9. Simulation: Coordinating a virtual board meeting

Day 4

Communication and Security

  1. Proactive Communication: Status updates and daily summaries
  2. Writing Clearly When Context Is Missing
  3. Choosing the Right Channel: Email, chat, phone or video
  4. Confidentiality at Home: Screens, documents and conversations
  5. Coffee break
  6. Confidentiality at Home: Screens, documents and conversations (continued)
  7. Cyber Security Basics: Phishing, passwords and secure networks
  8. Handling Sensitive Requests Remotely
  9. Workshop: Writing a weekly update for a remote manager

Day 5

Productivity and Professional Relationships

  1. Daily Routines and Focus Strategies for Remote Work
  2. Supporting Multiple Clients or Managers Fairly
  3. Service Agreements, Time Tracking and Reporting
  4. Building Trust Without Face-to-Face Contact
  5. Coffee break
  6. Building Trust Without Face-to-Face Contact (continued)
  7. Avoiding Isolation and Maintaining Wellbeing
  8. Personal Action Plan: Remote support improvements
  9. Final Exercise: Presenting a remote support service plan

Ready to book?

Virtual Assistant and Remote Office Support Skills

Next session: 7 - 11 December 2026, Frankfurt

Course FAQs

Questions about this course

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What does Virtual Assistant and Remote Office Support Skills (AS-037) cover?

This course covers Administration and Secretarial through a structured five-day outline focused on practical application, discussion, and implementation planning.

When is the next available session?

The next scheduled session starts on 14 - 18 December 2026. See the course schedules section for the available dates and delivery formats.

Who should attend this course?

Assistants working remotely or in hybrid arrangements, Virtual and freelance administrative assistants, Shared support centre staff

Is bilingual course delivery available?

Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.

How can I register for a session?

Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.

Is this course available online as well as classroom-based?

Check the course schedules section for currently published classroom and Online / Live sessions.

Where are classroom sessions delivered?

Current classroom venues include London, Barcelona, Frankfurt, Paris, Rome, Vienna, Amsterdam, Cape Town, Geneva, Istanbul, Madrid, Munich.

How long is the training programme?

The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).