Global Learning for Operational Leaders
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Productivity cannot be improved without reliable measures that show where time, capacity and resources are being lost. Well-designed KPIs and dashboards focus teams on what matters and support fast decisions.
This Aractech course covers selecting productivity and operational KPIs, defining formulas and data sources, setting targets, building dashboards, visual management, performance review meetings and using KPIs to drive action rather than blame. Participants design a KPI framework and dashboard.
The course applies to manufacturing, services and support functions.
What you will achieve
Learning objectives
- Select meaningful productivity and operational KPIs
- Define KPIs precisely with data sources
- Set realistic targets
- Design clear dashboards
- Run effective performance review meetings
- Use KPIs to drive improvement
Who should attend
Target audience
- Operations and production managers
- Performance and planning analysts
- Continuous improvement professionals
- Supervisors
- Finance business partners
- Department heads
Methodology
Learning approach
- Practical sessions
- KPI design workshop
- Dashboard building
- Case studies
- Meeting simulations
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Performance Measurement
- Why measure
- KPI types
- Productivity measures
- Common pitfalls
- Coffee break
- Common pitfalls (continued)
- KPI hierarchies
- Exercise: Current KPI review
Day 2
Designing KPIs
- Linking KPIs to objectives
- Definitions and formulas
- Data sources
- Ownership
- Coffee break
- Ownership (continued)
- Targets
- Workshop: KPI framework
Day 3
Dashboards
- Dashboard design principles
- Visualisations
- Tools
- Coffee break
- Tools (continued)
- Automation
- Data quality
- Lab: Building a dashboard
Day 4
Performance Reviews
- Review meeting structures
- Tiered meetings
- Action logs
- Coffee break
- Action logs (continued)
- Escalation
- Simulation: Performance meeting
Day 5
Driving Improvement
- From data to action
- Root cause links
- Recognition
- Coffee break
- Recognition (continued)
- Avoiding gaming
- Sustaining
- Capstone: KPI and dashboard plan
FAQ
Frequently asked questions
What does Productivity KPIs and Performance Dashboards (QP-019) cover?
This course covers Quality and Productivity through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 16 - 20 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Operations and production managers, Performance and planning analysts, Continuous improvement professionals
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Munich, Rome, Frankfurt, Kuala lumpur, Barcelona, Cape Town, Dubai.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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