Global Learning for Operational Leaders
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Quality is ultimately the result of leadership and culture, not inspection. Organisations with strong quality cultures empower people to stop problems, learn from mistakes and continuously improve.
This Aractech course explores quality leadership, quality culture models and assessment, leadership behaviours, communicating quality expectations, employee engagement, recognition, learning from failures and aligning quality with strategy. Participants assess their organisation's quality culture and plan improvements.
The course is aimed at managers and quality leaders who want to move beyond compliance.
What you will achieve
Learning objectives
- Explain the link between leadership, culture and quality
- Assess quality culture maturity
- Demonstrate quality leadership behaviours
- Engage employees in quality and improvement
- Learn from failures without blame
- Align quality with business strategy
Who should attend
Target audience
- Quality managers and directors
- Senior and middle managers
- Operations leaders
- Continuous improvement leaders
- HR and organisational development staff
- Supervisors
Methodology
Learning approach
- Leadership discussions
- Culture assessment tools
- Case studies
- Role plays
- Action planning
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Quality and Leadership
- Evolution of quality thinking
- Leadership role
- Quality as strategy
- Costs of poor culture
- Coffee break
- Costs of poor culture (continued)
- Case study: Quality failure
- Exercise: Leadership reflection
Day 2
Assessing Quality Culture
- Culture models
- Assessment methods
- Indicators
- Coffee break
- Indicators (continued)
- Employee perceptions
- Workshop: Culture assessment
Day 3
Leadership Behaviours
- Setting expectations
- Visible commitment
- Gemba walks
- Coaching
- Coffee break
- Coaching (continued)
- Decision-making
- Role play: Quality conversation
Day 4
Engagement and Learning
- Employee involvement
- Recognition
- Learning from failure
- Psychological safety
- Coffee break
- Psychological safety (continued)
- Communication
- Exercise: Engagement plan
Day 5
Building the Culture
- Culture change roadmap
- Aligning systems
- Measuring progress
- Coffee break
- Measuring progress (continued)
- Sustaining
- Lessons
- Capstone: Quality culture plan
FAQ
Frequently asked questions
What does Quality Leadership and Culture (QP-029) cover?
This course covers Quality and Productivity through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 2 - 6 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Quality managers and directors, Senior and middle managers, Operations leaders
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Kuala lumpur, Rome, Paris, Frankfurt, Barcelona, Geneva.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
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Choose an available date and venue, add your participants, and we will email a formal quotation for Quality Leadership and Culture to your business address.