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Course AS-024

Office Manager Leadership and Team Coordination

Office managers keep organisations running. They coordinate administrative staff, manage budgets and suppliers, maintain facilities and supp... The outline covers The Office Manager as Leader, Planning and Coordinating W...

  • 5 daysClassroom or online
  • 49Upcoming dates
  • 12Cities
  • €1,825Fees from

Choose your format and date

  • 5 days
  • 09:00–14:00
  • Certificate of attendance

Classroom sessions

  1. 7–11 Dec 2026

    London

    Next date
    €2,915 + VAT
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  2. 14–18 Dec 2026

    Barcelona

    €2,275 + VAT
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  3. 21–25 Dec 2026

    Frankfurt

    €2,175 + VAT
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  4. 4–8 Jan 2027

    London

    €2,915 + VAT
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  5. 11–15 Jan 2027

    Barcelona

    €2,275 + VAT
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  6. 18–22 Jan 2027

    Frankfurt

    €2,175 + VAT
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  7. 25–29 Jan 2027

    Madrid

    €3,400 + VAT
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  8. 1–5 Feb 2027

    Munich

    €2,425 + VAT
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  9. 8–12 Feb 2027

    London

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  10. 15–19 Feb 2027

    Barcelona

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  11. 22–26 Feb 2027

    Frankfurt

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  12. 1–5 Mar 2027

    Frankfurt

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  13. 8–12 Mar 2027

    Paris

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  14. 15–19 Mar 2027

    London

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  15. 22–26 Mar 2027

    Barcelona

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  16. 5–9 Apr 2027

    Barcelona

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  17. 12–16 Apr 2027

    Frankfurt

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  18. 19–23 Apr 2027

    Rome

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  19. 26–30 Apr 2027

    London

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  20. 3–7 May 2027

    London

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  21. 10–14 May 2027

    Barcelona

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  22. 17–21 May 2027

    Frankfurt

    €2,175 + VAT
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  23. 24–28 May 2027

    Vienna

    €3,425 + VAT
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  24. 7–11 Jun 2027

    London

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  25. 14–18 Jun 2027

    Barcelona

    €2,275 + VAT
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  26. 21–25 Jun 2027

    Frankfurt

    €2,175 + VAT
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  27. 5–9 Jul 2027

    Frankfurt

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  28. 12–16 Jul 2027

    Cape Town

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  29. 19–23 Jul 2027

    London

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  30. 26–30 Jul 2027

    Barcelona

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  31. 2–6 Aug 2027

    Barcelona

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  32. 9–13 Aug 2027

    Frankfurt

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  33. 16–20 Aug 2027

    Dubai

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  34. 23–27 Aug 2027

    London

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  35. 6–10 Sep 2027

    London

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  36. 13–17 Sep 2027

    Barcelona

    €2,275 + VAT
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  37. 20–24 Sep 2027

    Frankfurt

    €2,175 + VAT
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  38. 4–8 Oct 2027

    Istanbul

    €2,825 + VAT
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  39. 11–15 Oct 2027

    London

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  40. 18–22 Oct 2027

    Barcelona

    €2,275 + VAT
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  41. 25–29 Oct 2027

    Frankfurt

    €2,175 + VAT
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  42. 1–5 Nov 2027

    Frankfurt

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  43. 8–12 Nov 2027

    Kuala Lumpur

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  44. 15–19 Nov 2027

    London

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  45. 22–26 Nov 2027

    Barcelona

    €2,275 + VAT
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  46. 6–10 Dec 2027

    Barcelona

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  47. 13–17 Dec 2027

    Frankfurt

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  48. 20–24 Dec 2027

    Madrid

    €3,400 + VAT
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  49. 27–31 Dec 2027

    London

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Online / Live sessions

  1. 7–11 Dec 2026

    Live virtual classroom

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  2. 14–18 Dec 2026

    Live virtual classroom

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  3. 21–25 Dec 2026

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  4. 4–8 Jan 2027

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  5. 11–15 Jan 2027

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  6. 18–22 Jan 2027

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  7. 25–29 Jan 2027

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  8. 1–5 Feb 2027

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  9. 8–12 Feb 2027

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  10. 15–19 Feb 2027

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  11. 22–26 Feb 2027

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  12. 1–5 Mar 2027

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  13. 8–12 Mar 2027

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  14. 15–19 Mar 2027

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  15. 22–26 Mar 2027

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  16. 5–9 Apr 2027

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  17. 12–16 Apr 2027

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  18. 19–23 Apr 2027

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  19. 26–30 Apr 2027

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  20. 3–7 May 2027

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  21. 10–14 May 2027

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  22. 17–21 May 2027

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  23. 24–28 May 2027

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  24. 7–11 Jun 2027

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  25. 14–18 Jun 2027

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  26. 21–25 Jun 2027

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  27. 5–9 Jul 2027

    Live virtual classroom

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  28. 12–16 Jul 2027

    Live virtual classroom

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  29. 19–23 Jul 2027

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  30. 26–30 Jul 2027

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  31. 2–6 Aug 2027

    Live virtual classroom

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  32. 9–13 Aug 2027

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  33. 16–20 Aug 2027

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  34. 23–27 Aug 2027

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  35. 6–10 Sep 2027

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  36. 13–17 Sep 2027

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  37. 20–24 Sep 2027

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  38. 4–8 Oct 2027

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  39. 11–15 Oct 2027

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  40. 18–22 Oct 2027

    Live virtual classroom

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  41. 25–29 Oct 2027

    Live virtual classroom

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  42. 1–5 Nov 2027

    Live virtual classroom

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  43. 8–12 Nov 2027

    Live virtual classroom

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  44. 15–19 Nov 2027

    Live virtual classroom

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  45. 22–26 Nov 2027

    Live virtual classroom

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  46. 6–10 Dec 2027

    Live virtual classroom

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  47. 13–17 Dec 2027

    Live virtual classroom

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  48. 20–24 Dec 2027

    Live virtual classroom

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  49. 27–31 Dec 2027

    Live virtual classroom

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Introduction

Course overview

Office managers keep organisations running. They coordinate administrative staff, manage budgets and suppliers, maintain facilities and support systems, and respond to the needs of employees and senior leaders, often all at once. Yet many office managers step into the role from administrative positions without formal leadership preparation.

This Office Manager Leadership and Team Coordination training course develops the leadership, organisation and communication skills needed to run an efficient, well-coordinated office. Participants learn how to plan and allocate work, set standards, motivate and develop administrative teams, manage performance, handle conflict and improve office processes.

The course also covers stakeholder management, office budgets, supplier relationships and the changing nature of office work in digital and hybrid environments.

View full course outline

What you will achieve

Learning objectives

  • Define the scope and leadership responsibilities of the modern office manager
  • Plan, prioritise and allocate administrative work across a team
  • Set clear service standards and procedures for office operations
  • Motivate, develop and coach administrative staff
  • Manage performance and handle conflict constructively
  • Build effective relationships with senior leaders and internal customers
  • Control office budgets and manage suppliers and service providers
  • Lead continuous improvement in office processes and technology

Who should attend

Target audience

  • Office managers and administration managers
  • Senior administrators taking on supervisory roles
  • Executive assistants with team responsibilities
  • Facilities and office services coordinators
  • Team leaders of administrative and support staff
  • Practice managers in professional firms
  • Professionals preparing for office management roles

Methodology

Learning approach

  • Participants learn through interactive discussions, self-assessments, case studies, role-plays and practical planning exercises. Each day focuses on real office management challenges, and participants build a personal leadership and office improvement plan throughout the course. Short reflection sessions at the end of each day help participants connect the learning to their own office and team.

Complete course outline

Five focused days of learning and application

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Day 1

The Office Manager as Leader

  1. The Modern Office Manager: Scope, expectations and value to the organisation
  2. From Doing to Leading: Shifting focus from tasks to team results
  3. Leadership Styles: Adapting to people and situations
  4. Self-Assessment: Leadership strengths and development needs
  5. Coffee break
  6. Building Credibility with Staff and Senior Leaders
  7. Office Culture: Setting the tone for professionalism and service
  8. Case Study: A new office manager's first month

Day 2

Planning and Coordinating Work

  1. Mapping Office Services: Who needs what, when and to what standard
  2. Work Allocation: Matching tasks with skills and capacity
  3. Prioritisation Techniques: Urgent, important and routine work
  4. Coordination Tools: Shared calendars, task boards and workflow systems
  5. Coffee break
  6. Coordination Tools: Shared calendars, task boards and workflow systems (continued)
  7. Cover and Contingency Planning: Absence and peak periods
  8. Service Standards and Procedures: Consistency and quality
  9. Practical Exercise: Designing a work allocation plan for an office team

Day 3

Motivating and Developing the Team

  1. What Motivates Administrative Staff: Recognition, growth and purpose
  2. Setting Objectives and Expectations
  3. Coaching Conversations: Supporting improvement and development
  4. Delegation: Building capability and trust
  5. Coffee break
  6. Delegation: Building capability and trust (continued)
  7. Team Meetings: Purposeful communication and collaboration
  8. Training and Cross-Skilling: Building a resilient team
  9. Role-Play: Coaching an administrator on a new responsibility

Day 4

Performance, Conflict and Stakeholders

  1. Managing Performance: Feedback, documentation and improvement plans
  2. Handling Conflict Within the Team: Causes and resolution approaches
  3. Managing Difficult Requests from Senior Leaders
  4. Internal Customer Service: Expectations, feedback and complaints
  5. Coffee break
  6. Internal Customer Service: Expectations, feedback and complaints (continued)
  7. Influencing Upwards: Presenting proposals and resource needs
  8. Communication in Hybrid Offices: Keeping everyone informed
  9. Role-Play: Resolving a conflict between team members

Day 5

Resources, Suppliers and Improvement

  1. Office Budgets: Planning, monitoring and cost control
  2. Supplier Management: Contracts, service levels and performance reviews
  3. Facilities and Workplace Coordination: Space, equipment and safety
  4. Process Improvement: Simplifying and digitising office procedures
  5. Coffee break
  6. Process Improvement: Simplifying and digitising office procedures (continued)
  7. Measuring Office Performance: Service indicators and feedback
  8. Personal Leadership Plan: Priorities for the next six months
  9. Final Presentation: Office improvement proposal to senior management

Ready to book?

Office Manager Leadership and Team Coordination

Next session: 7 - 11 December 2026, London

Course FAQs

Questions about this course

What participants and training managers usually ask before booking Office Manager Leadership and Team Coordination. Can't find your answer?

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What does Office Manager Leadership and Team Coordination (AS-024) cover?

This course covers Administration and Secretarial through a structured five-day outline focused on practical application, discussion, and implementation planning.

When is the next available session?

The next scheduled session starts on 7 - 11 December 2026. See the course schedules section for the available dates and delivery formats.

Who should attend this course?

Office managers and administration managers, Senior administrators taking on supervisory roles, Executive assistants with team responsibilities

Is bilingual course delivery available?

Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.

How can I register for a session?

Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.

Is this course available online as well as classroom-based?

Check the course schedules section for currently published classroom and Online / Live sessions.

Where are classroom sessions delivered?

Current classroom venues include London, Barcelona, Frankfurt, Madrid, Munich, Paris, Rome, Vienna, Cape Town, Dubai, Istanbul, Kuala lumpur.

How long is the training programme?

The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).