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Course CWS-030

Newsletter and Internal Content Writing

Employees are flooded with emails, intranet posts, chat messages and updates, and much internal content is skimmed or ig... The outline covers Internal Content That Works, Finding and Gathering Stories, Writing Engaging...

  • 5 daysClassroom or online
  • 49Upcoming dates
  • 12Cities
  • €1,825Fees from

Choose your format and date

  • 5 days
  • 09:00–14:00
  • Certificate of attendance

Classroom sessions

  1. 7–11 Dec 2026

    Barcelona

    Next date
    €2,275 + VAT
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  2. 14–18 Dec 2026

    Frankfurt

    €2,175 + VAT
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  3. 21–25 Dec 2026

    London

    €2,915 + VAT
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  4. 4–8 Jan 2027

    Barcelona

    €2,275 + VAT
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  5. 11–15 Jan 2027

    Frankfurt

    €2,175 + VAT
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  6. 18–22 Jan 2027

    Amsterdam

    €3,215 + VAT
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  7. 25–29 Jan 2027

    London

    €2,915 + VAT
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  8. 1–5 Feb 2027

    London

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  9. 8–12 Feb 2027

    Barcelona

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  10. 15–19 Feb 2027

    Frankfurt

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  11. 22–26 Feb 2027

    Cape Town

    Lowest fee
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  12. 1–5 Mar 2027

    Dubai

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  13. 8–12 Mar 2027

    London

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  14. 15–19 Mar 2027

    Barcelona

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  15. 22–26 Mar 2027

    Frankfurt

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  16. 5–9 Apr 2027

    Frankfurt

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  17. 12–16 Apr 2027

    Geneva

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  18. 19–23 Apr 2027

    London

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  19. 26–30 Apr 2027

    Barcelona

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  20. 3–7 May 2027

    Barcelona

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  21. 10–14 May 2027

    Frankfurt

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  22. 17–21 May 2027

    Istanbul

    €2,825 + VAT
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  23. 24–28 May 2027

    London

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  24. 7–11 Jun 2027

    Barcelona

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  25. 14–18 Jun 2027

    Frankfurt

    €2,175 + VAT
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  26. 21–25 Jun 2027

    London

    €2,915 + VAT
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  27. 5–9 Jul 2027

    Madrid

    €3,400 + VAT
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  28. 12–16 Jul 2027

    London

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  29. 19–23 Jul 2027

    Barcelona

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  30. 26–30 Jul 2027

    Frankfurt

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  31. 2–6 Aug 2027

    Frankfurt

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  32. 9–13 Aug 2027

    Munich

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  33. 16–20 Aug 2027

    London

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  34. 23–27 Aug 2027

    Barcelona

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  35. 6–10 Sep 2027

    Barcelona

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  36. 13–17 Sep 2027

    Frankfurt

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  37. 20–24 Sep 2027

    London

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  38. 4–8 Oct 2027

    London

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  39. 11–15 Oct 2027

    Barcelona

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  40. 18–22 Oct 2027

    Frankfurt

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  41. 25–29 Oct 2027

    Rome

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  42. 1–5 Nov 2027

    Vienna

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  43. 8–12 Nov 2027

    London

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  44. 15–19 Nov 2027

    Barcelona

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  45. 22–26 Nov 2027

    Frankfurt

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  46. 6–10 Dec 2027

    Frankfurt

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  47. 13–17 Dec 2027

    Amsterdam

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  48. 20–24 Dec 2027

    London

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  49. 27–31 Dec 2027

    Barcelona

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Online / Live sessions

  1. 7–11 Dec 2026

    Live virtual classroom

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  2. 14–18 Dec 2026

    Live virtual classroom

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  3. 21–25 Dec 2026

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  4. 4–8 Jan 2027

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  5. 11–15 Jan 2027

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  6. 18–22 Jan 2027

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  7. 25–29 Jan 2027

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  8. 1–5 Feb 2027

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  9. 8–12 Feb 2027

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  10. 15–19 Feb 2027

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  11. 22–26 Feb 2027

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  12. 1–5 Mar 2027

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  13. 8–12 Mar 2027

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  14. 15–19 Mar 2027

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  15. 22–26 Mar 2027

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  16. 5–9 Apr 2027

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  17. 12–16 Apr 2027

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  18. 19–23 Apr 2027

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  19. 26–30 Apr 2027

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  20. 3–7 May 2027

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  21. 10–14 May 2027

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  22. 17–21 May 2027

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  23. 24–28 May 2027

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  24. 7–11 Jun 2027

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  25. 14–18 Jun 2027

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  26. 21–25 Jun 2027

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  27. 5–9 Jul 2027

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  28. 12–16 Jul 2027

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  29. 19–23 Jul 2027

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  30. 26–30 Jul 2027

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  31. 2–6 Aug 2027

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  32. 9–13 Aug 2027

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  33. 16–20 Aug 2027

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  34. 23–27 Aug 2027

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  35. 6–10 Sep 2027

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  36. 13–17 Sep 2027

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  37. 20–24 Sep 2027

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  38. 4–8 Oct 2027

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  39. 11–15 Oct 2027

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  40. 18–22 Oct 2027

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  41. 25–29 Oct 2027

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  42. 1–5 Nov 2027

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  43. 8–12 Nov 2027

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  44. 15–19 Nov 2027

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  45. 22–26 Nov 2027

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  46. 6–10 Dec 2027

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  47. 13–17 Dec 2027

    Live virtual classroom

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  48. 20–24 Dec 2027

    Live virtual classroom

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  49. 27–31 Dec 2027

    Live virtual classroom

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Introduction

Course overview

Employees are flooded with emails, intranet posts, chat messages and updates, and much internal content is skimmed or ignored. Newsletters and internal articles that are relevant, well written and engaging help employees understand strategy, feel connected to colleagues and take the actions the organisation needs.

This Newsletter and Internal Content Writing training course teaches participants how to plan and write internal content that people actually read. Participants learn how to identify stories, interview colleagues, write compelling headlines and openings, structure articles for scanning, use a consistent tone of voice, combine text with images and video, and measure engagement.

The course covers newsletters, intranet news, leadership blogs, team updates and short-form content for collaboration platforms.

View full course outline

What you will achieve

Learning objectives

  • Explain the role of internal content in employee engagement
  • Plan editorial calendars aligned with organisational priorities
  • Find and develop stories that matter to employees
  • Interview colleagues and leaders to gather engaging material
  • Write headlines, openings and articles that hold attention
  • Apply a consistent and authentic tone of voice
  • Combine text with images, video and visual design
  • Measure engagement and improve content over time

Who should attend

Target audience

  • Internal communications professionals
  • HR and employee engagement staff
  • Corporate communications officers
  • Intranet editors and content managers
  • Executive assistants who prepare leadership updates
  • Team leaders who produce team newsletters

Methodology

Learning approach

  • The course is a practical writing workshop. Participants generate story ideas, conduct interviews with each other, draft articles and newsletter items, rewrite corporate messages into engaging content and plan an editorial calendar. Each piece receives peer and trainer feedback.

Complete course outline

Five focused days of learning and application

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Day 1

Internal Content That Works

  1. Why so much internal content is ignored by employees
  2. Understanding employee audiences and their needs
  3. Channels: newsletters, intranet, chat and digital screens
  4. Linking internal content to strategy and culture
  5. Coffee break
  6. Linking internal content to strategy and culture (continued)
  7. Examples of engaging internal communication
  8. Assessing your current internal content
  9. Exercise: auditing a sample internal newsletter

Day 2

Finding and Gathering Stories

  1. What makes a good internal story
  2. Sourcing stories from across the organisation
  3. Turning announcements into human stories
  4. Planning interviews and preparing questions
  5. Coffee break
  6. Planning interviews and preparing questions (continued)
  7. Interviewing colleagues and leaders effectively
  8. Getting quotes that sound natural and real
  9. Practice: interviewing a colleague for a story

Day 3

Writing Engaging Articles

  1. Writing headlines that earn the click
  2. Openings that hook readers in the first lines
  3. Structuring articles for scanning on screens
  4. Short paragraphs, subheadings and bullet points
  5. Coffee break
  6. Short paragraphs, subheadings and bullet points (continued)
  7. Writing in a conversational, authentic tone
  8. Ending articles with a clear call to action
  9. Workshop: drafting and editing an internal feature

Day 4

Newsletters, Leadership Content and Visuals

  1. Designing newsletter structure and regular sections
  2. Writing leadership blogs in the leader's voice
  3. Short-form content for chat and collaboration tools
  4. Coffee break
  5. Choosing and captioning photographs effectively
  6. Using simple video and infographics
  7. Accessibility and inclusive language in internal content
  8. Workshop: building a newsletter edition

Day 5

Planning, Measurement and Improvement

  1. Building an editorial calendar and content plan
  2. Approval processes that do not kill good stories
  3. Measuring reach, engagement and feedback
  4. Using surveys and analytics to improve content
  5. Coffee break
  6. Using surveys and analytics to improve content (continued)
  7. Building a network of internal contributors
  8. Final writing exercise with individual feedback
  9. Personal action plan for internal content

Ready to book?

Newsletter and Internal Content Writing

Next session: 7 - 11 December 2026, Barcelona

Course FAQs

Questions about this course

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What does Newsletter and Internal Content Writing (CWS-030) cover?

This course covers Communication and Writing Skills through a structured five-day outline focused on practical application, discussion, and implementation planning.

When is the next available session?

The next scheduled session starts on 21 - 25 December 2026. See the course schedules section for the available dates and delivery formats.

Who should attend this course?

Internal communications professionals, HR and employee engagement staff, Corporate communications officers

Is bilingual course delivery available?

Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.

How can I register for a session?

Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.

Is this course available online as well as classroom-based?

Check the course schedules section for currently published classroom and Online / Live sessions.

Where are classroom sessions delivered?

Current classroom venues include London, Barcelona, Frankfurt, Amsterdam, Cape Town, Dubai, Geneva, Istanbul, Madrid, Munich, Rome, Vienna.

How long is the training programme?

The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).