Global Learning for Operational Leaders
Course CM-012
Managing Change Orders and Contractual Claims
This course aims to provide participants with introductory knowledge and basic skills to deal with claims, changes, and... The outline covers Overview of Contracts, Changes, and Claims, Change Management, Types of Claims...
- 5 daysClassroom or online
- 14Upcoming dates
- 6Cities
- €1,625Fees from
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
This course aims to provide participants with introductory knowledge and basic skills to deal with claims, changes, and disputes between the principals and contractors. Participants in this interactive course will learn how to analyze contractual issues, identify techniques that help handle difficult situations and recognize the best practices in resolving disputes amicably.
What you will achieve
Learning objectives
- Identify and avoid causes for contractual claims and change orders
- Outline the significant elements of the contract change process and identify different types of changes and variations
- Recognize and analyze the different types of owners' claims and contractors' claims and identify methods to deal with each type
- Evaluate time-related claims and cost-related claims and assess their impact
- Demonstrate, through actual situations, the different approaches to handling claims and variation orders and resolving conflicts through mutual collaboration
Who should attend
Target audience
- All those involved in administering contracts and handling claims and change orders as well as those involved in any conflict or dispute during the contracting process
Methodology
Learning approach
- This course relies on using individual and group exercises aimed at helping participants learn all key contract management activities. The course also features several case studies, presentations, and role-plays by participants, followed by discussions. In addition, this course incorporates pre-and post-testing.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Overview of Contracts, Changes, and Claims
- Basic concepts in contract law:
- Force majeure
- Notices: The neglected clause
- Breach of contract
- Coffee break
- Breach of contract (continued)
- Right to remedy
- Indemnifications and liabilities
- Why do claims and changes occur: The red flags
Day 2
Change Management
- Common causes for changes
- Requirements of change management
- Types of changes and variation
- Directed changes
- Coffee break
- Directed changes (continued)
- Constructive changes
- Cardinal changes
- Writing a variation order
Day 3
Types of Claims
- Drafting a notice
- Owner’s claims
- Defective work
- Warranty claims
- Contractor’s claims
- Coffee break
- Contractor’s claims (continued)
- Changed conditions
- Constructive changes
- Delays and suspensions
- Deficiencies in plans and specifications
- Program extensions
- FIDIC claims
Day 4
Evaluation of Claims
- Time-related claims
- Excusable and non-excusable delays
- Evaluating delays
- Coffee break
- Evaluating delays (continued)
- Cost-related claims
- Cost calculations
- Drafting a claim
Day 5
Resolving Claims and Disputes
- Negotiation: Common practices
- Reaching a settlement
- Alternative Dispute Resolution (ADR):
- Mediation: Neutral third party
- Coffee break
- Mediation: Neutral third party (continued)
- Arbitration: Binding and non-binding
- Resolution through legal means
- Contract interpretation
Course FAQs
Questions about this course
What participants and training managers usually ask before booking Managing Change Orders and Contractual Claims. Can't find your answer?
What does Managing Change Orders and Contractual Claims (CM-012) cover?
This course covers Contracts Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
All those involved in administering contracts and handling claims and change orders as well as those involved in any conflict or dispute during the contracting process
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Frankfurt, Rome, Vienna, Barcelona, Cape Town, Paris.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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