Global Learning for Operational Leaders
Course CWS-003
Interpersonal Communication: Building Stronger Relationships Through Dialogue
Classroom
15 sessions
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Online / Live
15 sessions
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Introduction
Course overview
Why Attend?
Effective interpersonal communication is the foundation of strong relationships, whether at work, at home, or in social settings. This course focuses on developing the skills needed to communicate clearly, listen actively, and resolve conflicts constructively. By the end of the course, participants will be equipped to build trust, foster collaboration, and create deeper connections through dialogue.
What you will achieve
Learning objectives
- Understand the principles of effective interpersonal communication.
- Develop active listening skills to better understand others.
- Learn to express themselves clearly and assertively.
- Master techniques for managing and resolving conflicts.
- Build empathy and emotional intelligence to strengthen relationships.
Who should attend
Target audience
- This course is ideal for:
- Professionals looking to improve workplace communication and collaboration.
- Managers and team leaders aiming to build stronger teams.
- Individuals seeking to enhance personal relationships.
- Customer service representatives and client-facing roles.
- Anyone who wants to communicate more effectively in their daily interactions.
- Target Competencies
- Participants will develop the following competencies:
Methodology
Learning approach
- Lectures : Expert-led sessions on interpersonal communication principles and techniques.
- Role-Playing : Simulated scenarios to practice communication skills.
- Group Discussions : Collaborative activities to share experiences and insights.
- Self-Assessments : Tools to identify personal communication strengths and areas for improvement.
- Exercises and Activities : Hands-on practice for applying communication strategies.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Foundations of Interpersonal Communication
- What is interpersonal communication? Key principles and importance.
- The communication process: Sender, message, receiver, and feedback.
- Coffee break
- The communication process: Sender, message, receiver, and feedback. (continued)
- Barriers to effective communication and how to overcome them.
- Activity: Self-assessment of communication strengths and weaknesses.
Day 2
Active Listening and Empathy
- The importance of active listening in building relationships.
- Techniques for active listening: Paraphrasing, summarizing, and asking questions.
- Coffee break
- Techniques for active listening: Paraphrasing, summarizing, and asking questions. (continued)
- Developing empathy: Understanding others’ perspectives and emotions.
- Activity: Role-playing active listening and empathetic responses.
Day 3
Verbal and Non-Verbal Communication
- Speaking clearly and assertively: Tone, pace, and word choice.
- The role of non-verbal communication: Body language, eye contact, and gestures.
- Coffee break
- The role of non-verbal communication: Body language, eye contact, and gestures. (continued)
- Aligning verbal and non-verbal cues for consistent messaging.
- Activity: Practicing verbal and non-verbal communication in pairs.
Day 4
Managing and Resolving Conflicts
- Understanding the sources of conflict in communication.
- Strategies for constructive conflict resolution: Collaboration and compromise.
- Coffee break
- Strategies for constructive conflict resolution: Collaboration and compromise. (continued)
- De-escalating tense situations and finding common ground.
- Activity: Role-playing conflict resolution scenarios.
Day 5
Building Trust and Strengthening Relationships
- The role of trust in interpersonal communication.
- Techniques for building and maintaining trust through dialogue.
- Emotional intelligence: Managing emotions and fostering positive interactions.
- Coffee break
- Course wrap-up: Key takeaways and action plans for continued improvement.
- Additional Notes :
- Each day includes breaks and time for Q&A.
- Participants will receive a workbook with templates, checklists, and resources.
- A certificate of completion will be awarded at the end of the course.
FAQ
Frequently asked questions
What does Interpersonal Communication: Building Stronger Relationships Through Dialogue (CWS-003) cover?
This course covers Communication and Writing Skills through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 12 - 16 October 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
This course is ideal for:, Professionals looking to improve workplace communication and collaboration., Managers and team leaders aiming to build stronger teams.
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, London, Munich, Frankfurt, Rome, Kuala lumpur, Geneva.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
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