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Course CWS-035

Feedback Conversations and Constructive Communication

Feedback is one of the most powerful drivers of performance and development, yet many people avoid giving it, deliver it... The outline covers Why Feedback Matters, Structured Feedback Models, Difficult Feedback Conversa...

  • 5 daysClassroom or online
  • 49Upcoming dates
  • 12Cities
  • €1,825Fees from
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Feedback Conversations and Constructive Communication
Next online class Live virtual classroom 7 - 11 December 2026 · €1,625 + VAT Next classroom session Frankfurt 7 - 11 December 2026 · €2,175 + VAT

Your week at a glance

  1. Day 1 Why Feedback Matters
  2. Day 2 Structured Feedback Models
  3. Day 3 Difficult Feedback Conversations
  4. Day 4 Receiving Feedback and Responding to Reactions
  5. Day 5 Building a Feedback Culture

Choose your format and date

  • 5 days
  • 09:00–14:00
  • Certificate of attendance

Classroom sessions

  1. 7–11 Dec 2026

    Frankfurt

    Next date
    €2,175 + VAT
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  2. 14–18 Dec 2026

    London

    €2,915 + VAT
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  3. 21–25 Dec 2026

    Barcelona

    €2,275 + VAT
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  4. 4–8 Jan 2027

    London

    €2,915 + VAT
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  5. 11–15 Jan 2027

    Barcelona

    €2,275 + VAT
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  6. 18–22 Jan 2027

    Frankfurt

    €2,175 + VAT
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  7. 25–29 Jan 2027

    Kuala Lumpur

    €2,425 + VAT
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  8. 1–5 Feb 2027

    Madrid

    €3,400 + VAT
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  9. 8–12 Feb 2027

    London

    €2,915 + VAT
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  10. 15–19 Feb 2027

    Barcelona

    €2,275 + VAT
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  11. 22–26 Feb 2027

    Frankfurt

    €2,175 + VAT
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  12. 1–5 Mar 2027

    Frankfurt

    €2,175 + VAT
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  13. 8–12 Mar 2027

    Munich

    €2,425 + VAT
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  14. 15–19 Mar 2027

    London

    €2,915 + VAT
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  15. 22–26 Mar 2027

    Barcelona

    €2,275 + VAT
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  16. 5–9 Apr 2027

    Barcelona

    €2,275 + VAT
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  17. 12–16 Apr 2027

    Frankfurt

    €2,175 + VAT
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  18. 19–23 Apr 2027

    Paris

    €2,810 + VAT
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  19. 26–30 Apr 2027

    London

    €2,915 + VAT
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  20. 3–7 May 2027

    London

    €2,915 + VAT
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  21. 10–14 May 2027

    Barcelona

    €2,275 + VAT
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  22. 17–21 May 2027

    Frankfurt

    €2,175 + VAT
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  23. 24–28 May 2027

    Rome

    €2,830 + VAT
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  24. 7–11 Jun 2027

    Frankfurt

    €2,175 + VAT
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  25. 14–18 Jun 2027

    London

    €2,915 + VAT
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  26. 21–25 Jun 2027

    Barcelona

    €2,275 + VAT
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  27. 5–9 Jul 2027

    Frankfurt

    €2,175 + VAT
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  28. 12–16 Jul 2027

    Amsterdam

    €3,215 + VAT
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  29. 19–23 Jul 2027

    London

    €2,915 + VAT
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  30. 26–30 Jul 2027

    Barcelona

    €2,275 + VAT
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  31. 2–6 Aug 2027

    Barcelona

    €2,275 + VAT
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  32. 9–13 Aug 2027

    Frankfurt

    €2,175 + VAT
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  33. 16–20 Aug 2027

    Cape Town

    Lowest fee
    €1,825 + VAT
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  34. 23–27 Aug 2027

    London

    €2,915 + VAT
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  35. 6–10 Sep 2027

    Frankfurt

    €2,175 + VAT
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  36. 13–17 Sep 2027

    London

    €2,915 + VAT
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  37. 20–24 Sep 2027

    Barcelona

    €2,275 + VAT
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  38. 4–8 Oct 2027

    Geneva

    €3,315 + VAT
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  39. 11–15 Oct 2027

    London

    €2,915 + VAT
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  40. 18–22 Oct 2027

    Barcelona

    €2,275 + VAT
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  41. 25–29 Oct 2027

    Frankfurt

    €2,175 + VAT
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  42. 1–5 Nov 2027

    Frankfurt

    €2,175 + VAT
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  43. 8–12 Nov 2027

    Istanbul

    €2,825 + VAT
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  44. 15–19 Nov 2027

    London

    €2,915 + VAT
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  45. 22–26 Nov 2027

    Barcelona

    €2,275 + VAT
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  46. 6–10 Dec 2027

    Barcelona

    €2,275 + VAT
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  47. 13–17 Dec 2027

    Frankfurt

    €2,175 + VAT
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  48. 20–24 Dec 2027

    Kuala Lumpur

    €2,425 + VAT
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  49. 27–31 Dec 2027

    London

    €2,915 + VAT
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Online / Live sessions

  1. 7–11 Dec 2026

    Live virtual classroom

    Next date
    €1,625 + VAT
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  2. 14–18 Dec 2026

    Live virtual classroom

    €1,625 + VAT
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  3. 21–25 Dec 2026

    Live virtual classroom

    €1,625 + VAT
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  4. 4–8 Jan 2027

    Live virtual classroom

    €1,625 + VAT
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  5. 11–15 Jan 2027

    Live virtual classroom

    €1,625 + VAT
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  6. 18–22 Jan 2027

    Live virtual classroom

    €1,625 + VAT
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  7. 25–29 Jan 2027

    Live virtual classroom

    €1,625 + VAT
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  8. 1–5 Feb 2027

    Live virtual classroom

    €1,625 + VAT
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  9. 8–12 Feb 2027

    Live virtual classroom

    €1,625 + VAT
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  10. 15–19 Feb 2027

    Live virtual classroom

    €1,625 + VAT
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  11. 22–26 Feb 2027

    Live virtual classroom

    €1,625 + VAT
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  12. 1–5 Mar 2027

    Live virtual classroom

    €1,625 + VAT
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  13. 8–12 Mar 2027

    Live virtual classroom

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  14. 15–19 Mar 2027

    Live virtual classroom

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  15. 22–26 Mar 2027

    Live virtual classroom

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  16. 5–9 Apr 2027

    Live virtual classroom

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  17. 12–16 Apr 2027

    Live virtual classroom

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  18. 19–23 Apr 2027

    Live virtual classroom

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  19. 26–30 Apr 2027

    Live virtual classroom

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  20. 3–7 May 2027

    Live virtual classroom

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  21. 10–14 May 2027

    Live virtual classroom

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  22. 17–21 May 2027

    Live virtual classroom

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  23. 24–28 May 2027

    Live virtual classroom

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  24. 7–11 Jun 2027

    Live virtual classroom

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  25. 14–18 Jun 2027

    Live virtual classroom

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  26. 21–25 Jun 2027

    Live virtual classroom

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  27. 5–9 Jul 2027

    Live virtual classroom

    €1,625 + VAT
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  28. 12–16 Jul 2027

    Live virtual classroom

    €1,625 + VAT
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  29. 19–23 Jul 2027

    Live virtual classroom

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  30. 26–30 Jul 2027

    Live virtual classroom

    €1,625 + VAT
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  31. 2–6 Aug 2027

    Live virtual classroom

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  32. 9–13 Aug 2027

    Live virtual classroom

    €1,625 + VAT
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  33. 16–20 Aug 2027

    Live virtual classroom

    €1,625 + VAT
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  34. 23–27 Aug 2027

    Live virtual classroom

    €1,625 + VAT
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  35. 6–10 Sep 2027

    Live virtual classroom

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  36. 13–17 Sep 2027

    Live virtual classroom

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  37. 20–24 Sep 2027

    Live virtual classroom

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  38. 4–8 Oct 2027

    Live virtual classroom

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  39. 11–15 Oct 2027

    Live virtual classroom

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  40. 18–22 Oct 2027

    Live virtual classroom

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  41. 25–29 Oct 2027

    Live virtual classroom

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  42. 1–5 Nov 2027

    Live virtual classroom

    €1,625 + VAT
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  43. 8–12 Nov 2027

    Live virtual classroom

    €1,625 + VAT
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  44. 15–19 Nov 2027

    Live virtual classroom

    €1,625 + VAT
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  45. 22–26 Nov 2027

    Live virtual classroom

    €1,625 + VAT
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  46. 6–10 Dec 2027

    Live virtual classroom

    €1,625 + VAT
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  47. 13–17 Dec 2027

    Live virtual classroom

    €1,625 + VAT
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  48. 20–24 Dec 2027

    Live virtual classroom

    €1,625 + VAT
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  49. 27–31 Dec 2027

    Live virtual classroom

    €1,625 + VAT
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Introduction

Course overview

Feedback is one of the most powerful drivers of performance and development, yet many people avoid giving it, deliver it badly or react defensively when they receive it. Vague praise, delayed criticism and emotional confrontations damage relationships and leave problems unresolved.

This Feedback Conversations and Constructive Communication training course builds the confidence and skill to give and receive feedback in ways that help people grow. Participants learn practical feedback models, how to prepare for difficult conversations, how to describe behaviour and impact objectively, how to listen and respond to reactions, and how to agree a positive way forward.

Extensive practice with realistic scenarios helps participants turn feedback from an uncomfortable obligation into a natural part of everyday working relationships.

View full course outline

What you will achieve

Learning objectives

  • Explain the value of regular, constructive feedback
  • Recognise barriers that stop people giving honest feedback
  • Apply structured feedback models to positive and developmental feedback
  • Describe behaviour and impact objectively without judgement
  • Prepare for and manage difficult feedback conversations
  • Respond calmly to defensive or emotional reactions
  • Receive feedback openly and use it for growth
  • Build a feedback culture within teams

Who should attend

Target audience

  • Managers and supervisors
  • Team leaders and project leaders
  • HR professionals
  • Coaches and mentors
  • Professionals who give peer feedback
  • Anyone who wants to communicate more constructively

Methodology

Learning approach

  • The course is highly practical, with participants practising feedback conversations in pairs and small groups using realistic scenarios, including some drawn from their own work. Observers provide structured feedback on the feedback, and short inputs introduce models and techniques.

Complete course outline

Five focused days of learning and application

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Day 1

Why Feedback Matters

  1. The role of feedback in performance and development
  2. Why people avoid giving honest feedback
  3. Positive, developmental and corrective feedback
  4. The effect of timing, frequency and setting
  5. Coffee break
  6. The effect of timing, frequency and setting (continued)
  7. Psychological safety and trust in feedback
  8. Self-assessment of feedback habits
  9. Discussion: memorable feedback experiences

Day 2

Structured Feedback Models

  1. Situation, behaviour and impact as a simple model
  2. Separating observation from interpretation
  3. Making positive feedback specific and meaningful
  4. Framing developmental feedback constructively
  5. Coffee break
  6. Framing developmental feedback constructively (continued)
  7. Inviting the other person's perspective
  8. Agreeing actions and support
  9. Practice: giving positive and developmental feedback

Day 3

Difficult Feedback Conversations

  1. Preparing for conversations about performance or behaviour
  2. Opening the conversation clearly and respectfully
  3. Staying focused on facts and impact
  4. Handling denial, excuses and blame
  5. Coffee break
  6. Handling denial, excuses and blame (continued)
  7. Managing your own emotions during the conversation
  8. Knowing when to pause or follow up later
  9. Role play: a difficult performance conversation

Day 4

Receiving Feedback and Responding to Reactions

  1. Receiving feedback without becoming defensive
  2. Asking questions to understand feedback fully
  3. Responding to tears, anger or silence
  4. Upward feedback to managers and senior colleagues
  5. Coffee break
  6. Upward feedback to managers and senior colleagues (continued)
  7. Feedback across cultures and generations
  8. Written feedback in emails and appraisals
  9. Practice: receiving and responding to challenging feedback

Day 5

Building a Feedback Culture

  1. Making feedback a regular habit in teams
  2. Peer feedback and team retrospectives
  3. Recognition and appreciation practices
  4. Linking feedback with coaching and development
  5. Coffee break
  6. Linking feedback with coaching and development (continued)
  7. Following up and sustaining behaviour change
  8. Final practice with observer feedback
  9. Personal action plan for constructive communication

Ready to book?

Feedback Conversations and Constructive Communication

Next session: 7 - 11 December 2026, Frankfurt

Register See all dates

Course FAQs

Questions about this course

What participants and training managers usually ask before booking Feedback Conversations and Constructive Communication. Can't find your answer?

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What does Feedback Conversations and Constructive Communication (CWS-035) cover?

This course covers Communication and Writing Skills through a structured five-day outline focused on practical application, discussion, and implementation planning.

When is the next available session?

The next scheduled session starts on 14 - 18 December 2026. See the course schedules section for the available dates and delivery formats.

Who should attend this course?

Managers and supervisors, Team leaders and project leaders, HR professionals

Is bilingual course delivery available?

Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.

How can I register for a session?

Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.

Is this course available online as well as classroom-based?

Check the course schedules section for currently published classroom and Online / Live sessions.

Where are classroom sessions delivered?

Current classroom venues include London, Barcelona, Frankfurt, Kuala lumpur, Madrid, Munich, Paris, Rome, Amsterdam, Cape Town, Geneva, Istanbul.

How long is the training programme?

The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).