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Course AS-027

Facilities and Office Services Coordination

Clean, safe, well-equipped and efficiently run workplaces do not happen by accident. Behind them are administrative and facilities coordinat... The outline covers Introduction to Office Services, Maintenance and Building...

  • 5 daysClassroom or online
  • 49Upcoming dates
  • 12Cities
  • €1,825Fees from

Choose your format and date

  • 5 days
  • 09:00–14:00
  • Certificate of attendance

Classroom sessions

  1. 7–11 Dec 2026

    London

    Next date
    €2,915 + VAT
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  2. 14–18 Dec 2026

    Barcelona

    €2,275 + VAT
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  3. 21–25 Dec 2026

    Frankfurt

    €2,175 + VAT
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  4. 4–8 Jan 2027

    Barcelona

    €2,275 + VAT
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  5. 11–15 Jan 2027

    Frankfurt

    €2,175 + VAT
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  6. 18–22 Jan 2027

    Rome

    €2,830 + VAT
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  7. 25–29 Jan 2027

    London

    €2,915 + VAT
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  8. 1–5 Feb 2027

    London

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  9. 8–12 Feb 2027

    Barcelona

    €2,275 + VAT
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  10. 15–19 Feb 2027

    Frankfurt

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  11. 22–26 Feb 2027

    Vienna

    €3,425 + VAT
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  12. 1–5 Mar 2027

    Amsterdam

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  13. 8–12 Mar 2027

    London

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  14. 15–19 Mar 2027

    Barcelona

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  15. 22–26 Mar 2027

    Frankfurt

    €2,175 + VAT
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  16. 5–9 Apr 2027

    Frankfurt

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  17. 12–16 Apr 2027

    Cape Town

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  18. 19–23 Apr 2027

    London

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  19. 26–30 Apr 2027

    Barcelona

    €2,275 + VAT
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  20. 3–7 May 2027

    Barcelona

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  21. 10–14 May 2027

    Frankfurt

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  22. 17–21 May 2027

    Dubai

    €2,845 + VAT
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  23. 24–28 May 2027

    London

    €2,915 + VAT
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  24. 7–11 Jun 2027

    London

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  25. 14–18 Jun 2027

    Barcelona

    €2,275 + VAT
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  26. 21–25 Jun 2027

    Frankfurt

    €2,175 + VAT
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  27. 5–9 Jul 2027

    Istanbul

    €2,825 + VAT
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  28. 12–16 Jul 2027

    London

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  29. 19–23 Jul 2027

    Barcelona

    €2,275 + VAT
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  30. 26–30 Jul 2027

    Frankfurt

    €2,175 + VAT
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  31. 2–6 Aug 2027

    Frankfurt

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  32. 9–13 Aug 2027

    Kuala Lumpur

    €2,425 + VAT
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  33. 16–20 Aug 2027

    London

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  34. 23–27 Aug 2027

    Barcelona

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  35. 6–10 Sep 2027

    London

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  36. 13–17 Sep 2027

    Barcelona

    €2,275 + VAT
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  37. 20–24 Sep 2027

    Frankfurt

    €2,175 + VAT
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  38. 4–8 Oct 2027

    London

    €2,915 + VAT
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  39. 11–15 Oct 2027

    Barcelona

    €2,275 + VAT
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  40. 18–22 Oct 2027

    Frankfurt

    €2,175 + VAT
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  41. 25–29 Oct 2027

    Munich

    €2,425 + VAT
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  42. 1–5 Nov 2027

    Paris

    €2,810 + VAT
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  43. 8–12 Nov 2027

    London

    €2,915 + VAT
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  44. 15–19 Nov 2027

    Barcelona

    €2,275 + VAT
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  45. 22–26 Nov 2027

    Frankfurt

    €2,175 + VAT
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  46. 6–10 Dec 2027

    Frankfurt

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  47. 13–17 Dec 2027

    Rome

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  48. 20–24 Dec 2027

    London

    €2,915 + VAT
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  49. 27–31 Dec 2027

    Barcelona

    €2,275 + VAT
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Online / Live sessions

  1. 7–11 Dec 2026

    Live virtual classroom

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    €1,625 + VAT
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  2. 14–18 Dec 2026

    Live virtual classroom

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  3. 21–25 Dec 2026

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  4. 4–8 Jan 2027

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  5. 11–15 Jan 2027

    Live virtual classroom

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  6. 18–22 Jan 2027

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  7. 25–29 Jan 2027

    Live virtual classroom

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  8. 1–5 Feb 2027

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  9. 8–12 Feb 2027

    Live virtual classroom

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  10. 15–19 Feb 2027

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  11. 22–26 Feb 2027

    Live virtual classroom

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  12. 1–5 Mar 2027

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  13. 8–12 Mar 2027

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  14. 15–19 Mar 2027

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  15. 22–26 Mar 2027

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  16. 5–9 Apr 2027

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  17. 12–16 Apr 2027

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  18. 19–23 Apr 2027

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  19. 26–30 Apr 2027

    Live virtual classroom

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  20. 3–7 May 2027

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  21. 10–14 May 2027

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  22. 17–21 May 2027

    Live virtual classroom

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  23. 24–28 May 2027

    Live virtual classroom

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  24. 7–11 Jun 2027

    Live virtual classroom

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  25. 14–18 Jun 2027

    Live virtual classroom

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  26. 21–25 Jun 2027

    Live virtual classroom

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  27. 5–9 Jul 2027

    Live virtual classroom

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  28. 12–16 Jul 2027

    Live virtual classroom

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  29. 19–23 Jul 2027

    Live virtual classroom

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  30. 26–30 Jul 2027

    Live virtual classroom

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  31. 2–6 Aug 2027

    Live virtual classroom

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  32. 9–13 Aug 2027

    Live virtual classroom

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  33. 16–20 Aug 2027

    Live virtual classroom

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  34. 23–27 Aug 2027

    Live virtual classroom

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  35. 6–10 Sep 2027

    Live virtual classroom

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  36. 13–17 Sep 2027

    Live virtual classroom

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  37. 20–24 Sep 2027

    Live virtual classroom

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  38. 4–8 Oct 2027

    Live virtual classroom

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  39. 11–15 Oct 2027

    Live virtual classroom

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  40. 18–22 Oct 2027

    Live virtual classroom

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  41. 25–29 Oct 2027

    Live virtual classroom

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  42. 1–5 Nov 2027

    Live virtual classroom

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  43. 8–12 Nov 2027

    Live virtual classroom

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  44. 15–19 Nov 2027

    Live virtual classroom

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  45. 22–26 Nov 2027

    Live virtual classroom

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  46. 6–10 Dec 2027

    Live virtual classroom

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  47. 13–17 Dec 2027

    Live virtual classroom

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  48. 20–24 Dec 2027

    Live virtual classroom

    €1,625 + VAT
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  49. 27–31 Dec 2027

    Live virtual classroom

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Introduction

Course overview

Clean, safe, well-equipped and efficiently run workplaces do not happen by accident. Behind them are administrative and facilities coordinators who manage maintenance requests, contractors, space, equipment, security, supplies and moves, while keeping costs under control and employees satisfied.

This Facilities and Office Services Coordination training course provides practical skills for coordinating the services that keep offices working. Participants learn how to plan and schedule maintenance, manage service contracts and suppliers, coordinate space and moves, support health, safety and security requirements, and handle employee requests efficiently.

The course also introduces budgeting, service level management, sustainability practices and simple technology tools that help coordinators deliver reliable, professional workplace services.

View full course outline

What you will achieve

Learning objectives

  • Describe the scope of facilities and office services in modern organisations
  • Manage maintenance requests and planned maintenance schedules
  • Coordinate cleaning, security, catering and other outsourced services
  • Monitor supplier performance using service level agreements
  • Plan office space, layouts and moves with minimal disruption
  • Support workplace health, safety, fire and security arrangements
  • Control facilities budgets and identify cost savings
  • Introduce sustainable and digital practices in office services

Who should attend

Target audience

  • Facilities coordinators and officers
  • Office managers and administrators
  • Building and site administrators
  • Procurement staff managing service contracts
  • Health and safety coordinators
  • Executive assistants with facilities responsibilities
  • Professionals moving into facilities management

Methodology

Learning approach

  • Participants learn through practical case studies, planning exercises, contract and service level reviews and group problem-solving. Real workplace scenarios such as an office move, a supplier failure and an emergency evacuation are used to develop coordination skills.

Complete course outline

Five focused days of learning and application

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Day 1

Introduction to Office Services

  1. Scope of Facilities and Office Services: Hard and soft services
  2. The Coordinator's Role: Responsibilities and key relationships
  3. Understanding Workplace Users: Needs and expectations
  4. Service Delivery Models: In-house, outsourced and integrated services
  5. Coffee break
  6. Help Desk and Request Management: Logging, prioritising and tracking
  7. Communicating with Building Users
  8. Case Study: Reviewing service problems in a busy office building

Day 2

Maintenance and Building Operations

  1. Reactive and Planned Maintenance: Balancing priorities
  2. Maintenance Schedules: Equipment, systems and statutory inspections
  3. Working with Contractors: Permits, supervision and quality checks
  4. Asset and Equipment Registers: Keeping accurate records
  5. Coffee break
  6. Utilities and Energy: Monitoring consumption and reducing waste
  7. Building Systems Awareness: Lighting, heating, cooling and access
  8. Practical Exercise: Building a planned maintenance calendar

Day 3

Suppliers and Service Contracts

  1. Specifying Services: Clear scopes for cleaning, security and catering
  2. Service Level Agreements and Key Performance Indicators
  3. Supplier Meetings and Performance Reviews
  4. Handling Poor Performance: Escalation and corrective actions
  5. Coffee break
  6. Handling Poor Performance: Escalation and corrective actions (continued)
  7. Contract Renewals and Tendering Basics
  8. Cost Control: Monitoring invoices and avoiding overspend
  9. Workshop: Drafting service levels for a cleaning contract

Day 4

Space, Moves and Workplace Change

  1. Space Planning Basics: Occupancy, layouts and flexible working
  2. Desk Booking and Hybrid Workplace Arrangements
  3. Planning an Office Move: Timelines, responsibilities and communication
  4. Furniture, IT and Equipment Coordination
  5. Coffee break
  6. Minimising Disruption During Works and Relocations
  7. Accessibility and Inclusive Workplace Design
  8. Practical Exercise: Developing an office move plan

Day 5

Safety, Security and Sustainability

  1. Workplace Health and Safety Responsibilities for Coordinators
  2. Fire Safety and Evacuation Arrangements
  3. Physical Security: Access control, visitors and keys
  4. Business Continuity: Responding to building incidents
  5. Coffee break
  6. Business Continuity: Responding to building incidents (continued)
  7. Sustainability in Office Services: Waste, recycling and green procurement
  8. Facilities Reporting: Indicators for management
  9. Action Plan: Improving office services in participants' workplaces

Ready to book?

Facilities and Office Services Coordination

Next session: 7 - 11 December 2026, London

Course FAQs

Questions about this course

What participants and training managers usually ask before booking Facilities and Office Services Coordination. Can't find your answer?

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What does Facilities and Office Services Coordination (AS-027) cover?

This course covers Administration and Secretarial through a structured five-day outline focused on practical application, discussion, and implementation planning.

When is the next available session?

The next scheduled session starts on 7 - 11 December 2026. See the course schedules section for the available dates and delivery formats.

Who should attend this course?

Facilities coordinators and officers, Office managers and administrators, Building and site administrators

Is bilingual course delivery available?

Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.

How can I register for a session?

Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.

Is this course available online as well as classroom-based?

Check the course schedules section for currently published classroom and Online / Live sessions.

Where are classroom sessions delivered?

Current classroom venues include London, Barcelona, Frankfurt, Rome, Vienna, Amsterdam, Cape Town, Dubai, Istanbul, Kuala lumpur, Munich, Paris.

How long is the training programme?

The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).