Classroom
18 sessionsOnline / Live
18 sessionsIntroduction
Course overview
Course Introduction
Leveraging diversity and inclusion is crucial for the success and sustainability of any organization. When individuals feel welcomed, valued, respected, and included, they are more likely to contribute positively to the organization’s growth. In essence, diversity drives success.
With over forty years of research highlighting its benefits, diversity training has proven to significantly enhance organizational effectiveness, particularly when it focuses on raising awareness and developing skills over an extended period.
This Effective Diversity Management training course is tailored to provide current and culturally relevant instruction for our clients.
The effectiveness of this training depends on the methods employed, the characteristics of the participants, and the specific outcomes measured after the training.
This training course will feature:
Manage a culturally diverse and inclusive workforce
Promote the idea of diversity and inclusion in teams and your organisation
Understand and appreciate cultural difference
Identify unconscious bias in self and others
Improve your Cultural Intelligence (CI)
Training Objectives
By attending this training course, delegates will be able to:
Manage a culturally diverse and inclusive workforce
Understand and appreciate cultural difference
Identify unconscious bias in self and others
Promote the idea of diversity and inclusion in teams and your organisation
Improve your Cultural Intelligence (CI)
Who should Attend?
This training course is suitable to a wide range of professionals but will greatly benefit:
Professionals who wants to learn about diversity and inclusion
All Human resource (HR) Professionals, Managers and Business Partners
Team leaders, supervisors, section heads and managers
Professionals who have an interest in managing diverse groups of people
Anyone who needs to understand how to apply best-practice in diversity management
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Understanding Diversity
- The drivers of diversity in the workplace
- The major components of diversity
- Types of diversity
- Coffee break
- Types of diversity (continued)
- Understanding stereotyping
- Creating a ‘speak-up’ culture
Day 2
Creating an Exclusive Organisation
- Understanding the drivers of inclusion in the workplace
- The business case for inclusion
- The inclusive workplace
- Coffee break
- The inclusive workplace (continued)
- Inclusion and transformational leadership
- Going beyond rhetoric: encouraging inclusion in your workplace
Day 3
Mitigating Unconscious Bias
- Types of Bias 1: affinity, ambiguity, confirmation
- Types of Bias 2: attribution, comparison
- Stereotypes and biases
- Coffee break
- Stereotypes and biases (continued)
- Understanding yourself: understanding others
- Preventing and dealing with workplace discrimination
Day 4
Developing your Cultural Intelligence
- The need for Cultural Intelligence (CI)
- Understanding yourself: understanding others
- The seven levels of culture
- Coffee break
- The seven levels of culture (continued)
- Cross-cultural negotiation
- Multi-cultural teams and teamwork
Day 5
Diverse Communication and Presenting the Case
- Differences in Communication
- Barriers to cross cultural communication
- Body language – a cultural perspective
- Coffee break
- Body language – a cultural perspective (continued)
- Presenting the case for diversity and inclusion in your workplace
- Personal Action Planning (PAP)
FAQ
Frequently asked questions
What does Effective Diversity Management cover?
This course covers Planning and Strategy Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 12 - 16 October 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
This programme is designed for professionals responsible for strategy, operations, transformation, or delivery leadership.
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Vienna, Barcelona, Paris, Rome, Munich, Amsterdam, Dubai, London, Istanbul, Cape Town, Kuala lumpur, Geneva.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
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Global Learning for Operational Leaders