Global Learning for Operational Leaders
Introduction
Course overview
Serious accidents, violent incidents, sudden deaths, disasters and other critical events can have a profound psychological effect on employees, whether they were directly involved, witnessed the event or supported the response. How an organisation cares for its people in the hours, days and months that follow strongly influences their recovery, wellbeing and trust.
This Crisis Psychology and Staff Welfare after Critical Incidents training course explains how people typically react to traumatic events and how organisations can provide appropriate, evidence-informed support. Participants learn about normal stress reactions, psychological first aid, supportive leadership, peer support, referral to professional help, return to work and care for responders.
The course emphasises practical, compassionate actions that managers and support teams can take, while recognising the boundaries of their role.