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Course BCCM-035

Workforce Continuity and Remote Operations Planning

People are the most critical resource in any organisation, and their availability can be disrupted by illness, transport... The outline covers Workforce Disruption Risks, Critical Roles and Key Person Dependencies, Plann...

  • 5 daysClassroom or online
  • 49Upcoming dates
  • 12Cities
  • €1,825Fees from

Choose your format and date

  • 5 days
  • 09:00–14:00
  • Certificate of attendance

Classroom sessions

  1. 7–11 Dec 2026

    Frankfurt

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  2. 14–18 Dec 2026

    London

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  3. 21–25 Dec 2026

    Barcelona

    €2,275 + VAT
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  4. 4–8 Jan 2027

    Frankfurt

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  5. 11–15 Jan 2027

    Rome

    €2,830 + VAT
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  6. 18–22 Jan 2027

    London

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  7. 25–29 Jan 2027

    Barcelona

    €2,275 + VAT
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  8. 1–5 Feb 2027

    Barcelona

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  9. 8–12 Feb 2027

    Frankfurt

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  10. 15–19 Feb 2027

    Vienna

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  11. 22–26 Feb 2027

    London

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  12. 1–5 Mar 2027

    London

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  13. 8–12 Mar 2027

    Barcelona

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  14. 15–19 Mar 2027

    Frankfurt

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  15. 22–26 Mar 2027

    Amsterdam

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  16. 5–9 Apr 2027

    Cape Town

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  17. 12–16 Apr 2027

    London

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  18. 19–23 Apr 2027

    Barcelona

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  19. 26–30 Apr 2027

    Frankfurt

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  20. 3–7 May 2027

    Frankfurt

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  21. 10–14 May 2027

    Dubai

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  22. 17–21 May 2027

    London

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  23. 24–28 May 2027

    Barcelona

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  24. 7–11 Jun 2027

    Frankfurt

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  25. 14–18 Jun 2027

    London

    €2,915 + VAT
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  26. 21–25 Jun 2027

    Barcelona

    €2,275 + VAT
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  27. 5–9 Jul 2027

    London

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  28. 12–16 Jul 2027

    Barcelona

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  29. 19–23 Jul 2027

    Frankfurt

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  30. 26–30 Jul 2027

    Istanbul

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  31. 2–6 Aug 2027

    Kuala Lumpur

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  32. 9–13 Aug 2027

    London

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  33. 16–20 Aug 2027

    Barcelona

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  34. 23–27 Aug 2027

    Frankfurt

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  35. 6–10 Sep 2027

    Frankfurt

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  36. 13–17 Sep 2027

    London

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  37. 20–24 Sep 2027

    Barcelona

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  38. 4–8 Oct 2027

    Barcelona

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  39. 11–15 Oct 2027

    Frankfurt

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  40. 18–22 Oct 2027

    Munich

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  41. 25–29 Oct 2027

    London

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  42. 1–5 Nov 2027

    London

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  43. 8–12 Nov 2027

    Barcelona

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  44. 15–19 Nov 2027

    Frankfurt

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  45. 22–26 Nov 2027

    Paris

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  46. 6–10 Dec 2027

    Rome

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  47. 13–17 Dec 2027

    London

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  48. 20–24 Dec 2027

    Barcelona

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  49. 27–31 Dec 2027

    Frankfurt

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Online / Live sessions

  1. 7–11 Dec 2026

    Live virtual classroom

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  2. 14–18 Dec 2026

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  3. 21–25 Dec 2026

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  4. 4–8 Jan 2027

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  5. 11–15 Jan 2027

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  6. 18–22 Jan 2027

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  7. 25–29 Jan 2027

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  8. 1–5 Feb 2027

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  9. 8–12 Feb 2027

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  10. 15–19 Feb 2027

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  11. 22–26 Feb 2027

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  12. 1–5 Mar 2027

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  13. 8–12 Mar 2027

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  14. 15–19 Mar 2027

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  15. 22–26 Mar 2027

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  16. 5–9 Apr 2027

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  17. 12–16 Apr 2027

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  18. 19–23 Apr 2027

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  19. 26–30 Apr 2027

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  20. 3–7 May 2027

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  21. 10–14 May 2027

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  22. 17–21 May 2027

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  23. 24–28 May 2027

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  24. 7–11 Jun 2027

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  25. 14–18 Jun 2027

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  26. 21–25 Jun 2027

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  27. 5–9 Jul 2027

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  28. 12–16 Jul 2027

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  29. 19–23 Jul 2027

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  30. 26–30 Jul 2027

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  31. 2–6 Aug 2027

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  32. 9–13 Aug 2027

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  33. 16–20 Aug 2027

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  34. 23–27 Aug 2027

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  35. 6–10 Sep 2027

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  36. 13–17 Sep 2027

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  37. 20–24 Sep 2027

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  38. 4–8 Oct 2027

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  39. 11–15 Oct 2027

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  40. 18–22 Oct 2027

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  41. 25–29 Oct 2027

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  42. 1–5 Nov 2027

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  43. 8–12 Nov 2027

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  44. 15–19 Nov 2027

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  45. 22–26 Nov 2027

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  46. 6–10 Dec 2027

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  47. 13–17 Dec 2027

    Live virtual classroom

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  48. 20–24 Dec 2027

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  49. 27–31 Dec 2027

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Introduction

Course overview

People are the most critical resource in any organisation, and their availability can be disrupted by illness, transport failure, severe weather, industrial action, building loss or the sudden departure of key individuals. Recent years have shown how quickly organisations may need to move whole workforces to remote operation while keeping services running.

This Workforce Continuity and Remote Operations Planning training course helps organisations plan for the loss or displacement of staff. Participants learn how to identify critical roles and key person dependencies, build cross-skilling and succession arrangements, plan for high absence, design remote and distributed operating models, secure remote technology and look after staff wellbeing during prolonged disruption.

The course brings together HR, IT and continuity perspectives to create practical workforce resilience plans.

View full course outline

What you will achieve

Learning objectives

  • Identify workforce-related disruption risks and their impacts
  • Determine critical roles, skills and key person dependencies
  • Develop cross-skilling, succession and deputy arrangements
  • Plan for high absenteeism and minimum staffing levels
  • Design remote and distributed operating models for disruption
  • Ensure secure and reliable remote working technology
  • Support staff wellbeing and engagement during disruption
  • Test and maintain workforce continuity arrangements

Who should attend

Target audience

  • Business continuity managers and coordinators
  • HR managers and workforce planners
  • IT managers responsible for remote access
  • Operations and department managers
  • Risk and resilience professionals
  • Team leaders managing distributed teams

Methodology

Learning approach

  • The course is practical and collaborative. Participants analyse critical roles in a case study organisation, build a skills matrix and deputy plan, design a remote operating model and test it through a disruption scenario. Discussions draw on participants' experiences of recent workforce disruptions.

Complete course outline

Five focused days of learning and application

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Day 1

Workforce Disruption Risks

  1. Causes of workforce disruption and recent examples
  2. Impacts of staff loss on services and customers
  3. Linking workforce planning with business impact analysis
  4. Legal and employment considerations during disruption
  5. Coffee break
  6. Legal and employment considerations during disruption (continued)
  7. Roles of HR, IT, managers and continuity teams
  8. Assessing current workforce resilience
  9. Exercise: identifying workforce risks in your organisation

Day 2

Critical Roles and Key Person Dependencies

  1. Identifying critical roles and essential skills
  2. Recognising key person and single point of failure risks
  3. Building a skills matrix for critical activities
  4. Coffee break
  5. Deputy, backup and succession arrangements
  6. Knowledge capture and documentation of critical tasks
  7. Using contractors, agencies and retired staff in emergencies
  8. Workshop: building a skills matrix and deputy plan

Day 3

Planning for High Absence

  1. Absence scenarios and minimum staffing levels
  2. Prioritising activities when staff are scarce
  3. Redeploying staff across departments safely
  4. Shift patterns and extended working arrangements
  5. Coffee break
  6. Shift patterns and extended working arrangements (continued)
  7. Managing industrial action and transport disruption
  8. Communicating with staff about changed arrangements
  9. Exercise: responding to forty percent absence

Day 4

Remote and Distributed Operations

  1. Designing remote operating models for critical activities
  2. Remote access capacity, devices and connectivity
  3. Security controls for remote and home working
  4. Coffee break
  5. Remote supervision, collaboration and productivity
  6. Handling paper processes and physical tasks remotely
  7. Split teams and alternate site strategies
  8. Workshop: designing a remote operating model

Day 5

Wellbeing, Testing and Maintenance

  1. Supporting staff wellbeing during prolonged disruption
  2. Leadership and engagement of dispersed teams
  3. Testing remote working at scale
  4. Reviewing and updating workforce continuity plans
  5. Coffee break
  6. Reviewing and updating workforce continuity plans (continued)
  7. Reporting workforce resilience to management
  8. Embedding lessons into long-term workforce strategy
  9. Personal action plan for workforce continuity

Ready to book?

Workforce Continuity and Remote Operations Planning

Next session: 7 - 11 December 2026, Frankfurt

Course FAQs

Questions about this course

What participants and training managers usually ask before booking Workforce Continuity and Remote Operations Planning. Can't find your answer?

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What does Workforce Continuity and Remote Operations Planning (BCCM-035) cover?

This course covers Business Continuity and Crisis Management through a structured five-day outline focused on practical application, discussion, and implementation planning.

When is the next available session?

The next scheduled session starts on 14 - 18 December 2026. See the course schedules section for the available dates and delivery formats.

Who should attend this course?

Business continuity managers and coordinators, HR managers and workforce planners, IT managers responsible for remote access

Is bilingual course delivery available?

Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.

How can I register for a session?

Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.

Is this course available online as well as classroom-based?

Check the course schedules section for currently published classroom and Online / Live sessions.

Where are classroom sessions delivered?

Current classroom venues include London, Barcelona, Frankfurt, Rome, Vienna, Amsterdam, Cape Town, Dubai, Istanbul, Kuala lumpur, Munich, Paris.

How long is the training programme?

The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).