Global Learning for Operational Leaders
Classroom
19 sessions
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Online / Live
19 sessions
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Introduction
Course overview
Administrative professionals play a critical role in ensuring organizational efficiency and smooth business operations. This course equips participants with the practical skills and professional tools required to enhance office performance, strengthen communication abilities, improve personal effectiveness, and develop the confidence needed to excel in administrative and management roles.
What you will achieve
Learning objectives
- Improve administrative and office management effectiveness
- Enhance time and priority management capabilities
- Develop stronger self-management and emotional intelligence skills
- Communicate professionally and manage workplace relationships
- Apply critical thinking and problem-solving techniques
- Strengthen planning and organizational abilities
- Build a professional image and personal career development strategy
- Deliver ideas and presentations confidently
Who should attend
Target audience
- Administrative managers and supervisors
- Executive and personal assistants
- Office managers
- Secretaries and coordinators
- Administrative professionals seeking career development
- Employees transitioning into administrative leadership roles
- Target Competencies
- Administrative effectiveness
Methodology
Learning approach
- This course follows an interactive and practical approach using presentations, case studies, role-playing activities, group discussions, individual exercises, real workplace scenarios, self-assessment tools, and hands-on applications to maximize learning and workplace implementation.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Productivity and Office Effectiveness
- Understanding the characteristics of high-performing administrative functions
- Enhancing productivity through effective work practices
- Techniques for organizing daily responsibilities and priorities
- Coffee break
- Techniques for organizing daily responsibilities and priorities (continued)
- Applying practical strategies for maximizing efficiency
- Utilizing digital tools and technology for task and workflow management
Day 2
Personal Effectiveness and Self-Leadership
- Identifying barriers that limit personal and professional growth
- Building productive habits and positive thinking patterns
- Developing emotional awareness and self-regulation skills
- Coffee break
- Developing emotional awareness and self-regulation skills (continued)
- Strengthening confidence and professional presence
- Maintaining focus and resilience during pressure and workplace challenges
Day 3
Professional Communication and Relationship Building
- Recognizing different communication approaches and preferences
- Communicating with clarity and confidence in workplace situations
- Managing disagreements and resolving issues constructively
- Coffee break
- Managing disagreements and resolving issues constructively (continued)
- Improving active listening and understanding skills
- Adapting communication styles to different personalities and behaviors
Day 4
Thinking, Planning, and Problem-Solving Skills
- Applying visual thinking and idea organization techniques
- Improving project planning and task scheduling methods
- Using creative approaches for solving workplace challenges
- Coffee break
- Using creative approaches for solving workplace challenges (continued)
- Developing analytical and practical decision-making skills
- Enhancing cognitive flexibility and innovative thinking
Day 5
Professional Development and Career Growth
- Building a strong professional identity and workplace image
- Managing digital communication and professional networking effectively
- Understanding non-verbal communication and personal impact
- Coffee break
- Understanding non-verbal communication and personal impact (continued)
- Delivering presentations with confidence and influence
- Designing effective presentation materials and impactful visual content
FAQ
Frequently asked questions
What does Certified Administration Manager (AS-004) cover?
This course covers Administration and Secretarial through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 5 - 9 October 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Administrative managers and supervisors, Executive and personal assistants, Office managers
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Munich, Madrid, Geneva, Istanbul, Kuala lumpur, Amsterdam, London, Barcelona.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
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Choose an available date and venue, add your participants, and we will email a formal quotation for Certified Administration Manager to your business address.