Global Learning for Operational Leaders
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Administrative professionals write emails, letters, reports and notices every day. Clear, professional writing builds credibility and avoids misunderstandings.
This Aractech course covers writing principles, planning, tone, structure, plain English, grammar and punctuation essentials, emails, letters, memos, notices and short reports, and proofreading. Participants improve real documents from their work.
What you will achieve
Learning objectives
- Plan written communication for purpose and audience
- Write clearly and concisely
- Use appropriate tone and style
- Write professional emails, letters and memos
- Prepare short reports and notices
- Proofread and edit effectively
Who should attend
Target audience
- Administrative professionals
- Secretaries and assistants
- Office staff
- Customer service staff
- Coordinators
- Support staff
Methodology
Learning approach
- Writing workshops
- Editing exercises
- Templates
- Peer review
- Feedback
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Writing Principles
- Purpose and audience
- Planning
- Clarity
- Coffee break
- Clarity (continued)
- Conciseness
- Exercise: Rewriting sentences
Day 2
Tone and Style
- Professional tone
- Politeness
- Plain English
- Coffee break
- Plain English (continued)
- Avoiding jargon
- Workshop: Tone adjustments
Day 3
Emails and Letters
- Email structure
- Subject lines
- Formal letters
- Coffee break
- Formal letters (continued)
- Difficult messages
- Exercise: Email writing
Day 4
Reports and Notices
- Memos
- Notices
- Short reports
- Coffee break
- Short reports (continued)
- Formatting
- Exercise: Short report
Day 5
Editing
- Grammar essentials
- Punctuation
- Proofreading techniques
- Coffee break
- Proofreading techniques (continued)
- Templates
- Capstone: Writing portfolio
FAQ
Frequently asked questions
What does Business Writing for Administrative Professionals (AS-012) cover?
This course covers Administration and Secretarial through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Administrative professionals, Secretaries and assistants, Office staff
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Istanbul, Rome, Kuala lumpur, Barcelona, London, Munich, Amsterdam.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
Send quick request
Send a fast enquiry about this course and the academy team will get back to you.
Get a quotation
Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Business Writing for Administrative Professionals to your business address.