Global Learning for Operational Leaders
Introduction
Course overview
Administrative services consume significant time and money, yet they are rarely reviewed systematically. Duplicate processes, unclear responsibilities, slow approvals, poor records and underused technology can quietly reduce productivity and service quality across the organisation.
This Administrative Performance Review and Office Audit training course equips participants to evaluate how well administrative functions are performing and to recommend practical improvements. Participants learn how to plan an office review, map processes, gather evidence through observation, interviews, surveys and data, assess compliance with policies and benchmark performance.
The course concludes with techniques for analysing findings, writing clear review reports and leading the implementation of agreed improvements.
