Global Learning for Operational Leaders
Introduction
Course overview
Most people believe they are good listeners, yet misunderstandings, missed details and frustrated colleagues and customers suggest otherwise. True listening means understanding not only the words but also the meaning, feelings and needs behind them. Combined with skilful questioning, it is the foundation of trust, influence, problem solving and effective leadership.
This Active Listening and Questioning Skills training course develops participants' ability to listen with full attention and ask questions that uncover information, clarify thinking and build rapport. Participants learn about barriers to listening, levels of listening, non-verbal communication, reflecting and summarising, and how to use different question types for different purposes.
Extensive practice in pairs and small groups allows participants to experience the difference that skilled listening makes and to build lasting habits.