Global Learning for Operational Leaders
Classroom
19 sessions
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Online / Live
19 sessions
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Introduction
Course overview
Administrative professionals are essential to organizational effectiveness and operational success. This course enables participants to improve productivity, strengthen communication skills, manage workplace responsibilities efficiently, and develop the personal and professional capabilities needed to achieve administrative excellence in modern work environments.
What you will achieve
Learning objectives
- Improve workload management and organizational effectiveness
- Apply practical time management and prioritization techniques
- Strengthen workplace communication and interpersonal skills
- Build productive working relationships with managers and teams
- Enhance professional behavior and workplace image
- Manage stress and maintain personal effectiveness
- Utilize technology and administrative tools efficiently
- Develop a continuous professional growth strategy
Who should attend
Target audience
- Administrative professionals
- Executive assistants
- Secretaries and coordinators
- Office managers
- Administrative supervisors
- Personal assistants
- Employees responsible for administrative support functions
- Target Competencies
Methodology
Learning approach
- This course uses an interactive methodology combining presentations, practical exercises, role plays, group discussions, workplace scenarios, case studies, self-assessments, and hands-on activities designed to encourage practical application and skill development.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Managing Priorities and Administrative Effectiveness
- Defining personal and professional goals aligned with workplace responsibilities
- Improving productivity through smarter work practices and efficient methods
- Establishing priorities and scheduling activities effectively
- Creating practical administrative systems and workflow procedures
- Coffee break
- Creating practical administrative systems and workflow procedures (continued)
- Recognizing productive habits and reducing time-consuming activities
- Utilizing modern technologies and digital tools to improve administrative performance
Day 2
Building Strong Communication and Interpersonal Skills
- Understanding different communication approaches and styles
- Developing confident and respectful workplace communication techniques
- Establishing professional boundaries while maintaining positive relationships
- Coffee break
- Establishing professional boundaries while maintaining positive relationships (continued)
- Understanding personality differences and behavioral preferences
- Managing challenging situations and workplace interactions effectively
- Strengthening emotional intelligence and reducing unnecessary workplace conflict
Day 3
Enhancing Administrative Coordination and Team Support
- Managing administrative activities in virtual and hybrid work environments
- Building effective professional partnerships with managers and leadership teams
- Improving calendar management and scheduling coordination techniques
- Coffee break
- Improving calendar management and scheduling coordination techniques (continued)
- Organizing travel arrangements and logistical activities efficiently
- Planning work continuity and delegation during absences or unexpected situations
- Managing meetings effectively, including preparation, participation, and documentation
Day 4
Professional Skills and Workplace Presence
- Improving telephone communication and customer interaction practices
- Writing professional and effective business correspondence
- Enhancing digital communication and technology usage skills
- Coffee break
- Enhancing digital communication and technology usage skills (continued)
- Applying visual planning techniques to improve organization and productivity
- Understanding basic event and project planning principles
- Delivering confident presentations while maintaining a professional image in both office and remote settings
Day 5
Personal Effectiveness and Stress Management
- Managing responsibilities, relationships, and workplace demands effectively
- Understanding personal motivation and performance drivers
- Maintaining engagement and productivity during periods of uncertainty
- Managing pressure, stress, and emotional challenges at work
- Coffee break
- Managing pressure, stress, and emotional challenges at work (continued)
- Creating a healthy balance between professional and personal responsibilities
- Developing long-term professional growth and continuous learning plans
FAQ
Frequently asked questions
What does Achieving Administrative Excellence (AS-007) cover?
This course covers Administration and Secretarial through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 5 - 9 October 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Administrative professionals, Executive assistants, Secretaries and coordinators
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Munich, London, Madrid, Geneva, Istanbul, Kuala lumpur, Amsterdam, Dubai.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
Quick request
Send quick request
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Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Achieving Administrative Excellence to your business address.